Pellissippi State offers Root Cause Analysis workshop

Anyone who works as an engineer, manager, supervisor or team member and wants to improve his or her ability to solve recurring problems will benefit from an upcoming workshop offered by Business and Community Services.

The two-day, results-focused course, Root Cause Analysis, will be conducted November 6-7 at the Pellissippi Campus.

Participants will gain a better understanding and confidence in the work skills needed to fully use root-cause analysis as a value-added tool. Those skills include how to use quality control tools such as flowcharts, cause-and-effect diagrams, Pareto charts, check sheets, run charts, histograms and scatter diagrams.

The workshop, offered in cooperation with the Design Management Alliance and taught by facilitator Duke Oaks, is designed to enhance problem-solving effectiveness, clarify the difference between analytical and creative thinking, and expand the range of tools available for analyzing problem situations.

The class has limited seating, and advanced registration is required by November 1. The cost is $545, which includes the workbook and lunch.

To learn more or to register, contact LouAnn Vahcic in Business and Community Services at 539-7167.

"Inside Pellissippi" is a bi-monthly electronic publication produced by the Community Relations Office for the faculty and staff of Pellissippi State Technical Community College, 10915 Hardin Valley Road, P.O. Box 22990, Knoxville, Tennessee 37933-0990. All suggestions and comments should be sent to Julia Wood (jwood@pstcc.edu).

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