Coronavirus Updates

As the situation with the Coronavirus continues to evolve, we want you to know that Pellissippi State is monitoring the developments and is making contingency plans with the best interest of our faculty, staff and students in mind. The health and safety of the Pellissippi State community remain a top priority. While Pellissippi State campuses will remain closed to visitors, all student services remain open through e-mail, phone, and chat.

Student Resources | Faculty and Staff Resources | CARES Act Information

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Latest News

May 26, 2020

This summer will be unlike any other in Pellissippi State’s history due to our continued caution brought on by the coronavirus. For one thing, most of you are taking your classes from home this semester. 

We understand that can be a challenge, but please know that you are not alone. If you should encounter any difficulties, our faculty and staff are available to help you. All you have to do is ask.  

The place to start is PantherHelp. If you have any questions, concerns or needs, please fill out the PantherHelp form, and someone will get back to you quickly. If you have any technical questions, contact the Helpdesk at 865.694.6537 or 

Enrollment Services will be available on the Hardin Valley Campus during limited times this summer. Financial Aid, Admissions and Records will all be available by appointment beginning June 1Request an appointment with Enrollment Services. 

Other student services such as Advising and Tutoring continue to be offered virtually this summer. To set an appointment with an advisor, use Navigate. To request tutoring, see these detailed instructions. 

Also, should you need it, Pellissippi State counselors are available this summer for personal, career and academic counseling services. You can access a counselor by phone at 865.694.6480 or through the main Counseling Services email, This email is seen by all of our Pellissippi State counselors, and one of them will follow up with you to schedule an appointment virtually through Microsoft Teams or by phone.   

Please be sure to check your Pellissippi State email frequently. We will send out weekly updates to let you know as announcements are made that affect you and post those on as well.  

Thank you all for your patience during this stressful time. One thing that will never change at Pellissippi State is our desire to help you start strong, stay strong and finish strong. 


Read past updates on our coronavirus news archive.

What you can do to avoid illness

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. You should also take everyday preventive actions to help prevent the spread of this and other diseases.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • The Centers for Disease Control and Prevention does not recommend that people who are well to wear a facemask to protect themselves from COVID-19. The CDC does recommend that people who show symptoms of COVID-19 use facemasks to help prevent the spread of the disease to others.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.


What you should do if you become ill or are at high risk

If you are a Pellissippi State student or an employee at the College and you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19, please complete this form to self-report your illness.

Anyone who has traveled out of state since March 6 should contact the Knox County Health Department’s coronavirus hotline at 865.215.5555 to determine whether you should self-quarantine for 14 days. If you are instructed to do so, please fill out the form above.

In addition, Pellissippi State employees and students should complete the form if:

  • You have recently traveled to a high-risk country (CDC Level 2 or 3);
  • You are experiencing or have experienced an illness, no matter how mild; or
  • You have been on a cruise in the past 14 days.

If you still plan to travel overseas during this period, please use the U.S. Department of State travel advisories as your guide.

If you are a student or employee and feel you are at high risk due to a compromised health situation, please contact your physician about the best course of action. Afterward, if necessary, students should contact the Dean of Students Office at and employees should email Human Resources at

*To see which states are designated as having Sustained Community Transmission, click on the bar with the word “States,” located under the map of the U.S. on the CDC webpage.


Students FAQ

Yes. The student has not been on campus since March 5 and has been under self-quarantine throughout that time. All relevant parties have been notified, and all facilities have been cleaned and disinfected.

Classes resume on Monday, March 30 in an online format for the remainder of the spring semester.

No. Classes will end May 2, with final exams beginning May 4.

The Testing Center is closed until further notice. When classes resume online March 30, student inquiries regarding course-specific testing should be directed to the faculty member assigned to the course. All other testing will resume as soon as possible.

Accommodation plans with Disability Services will be honored. If you have questions about accommodations, contact Disability Services at 865.694.6411 or

Advising is still available during this time. Students should contact the department through the Advising email, to schedule an appointment for online or phone advising.

Tutoring and counseling also will continue online or conducted by phone, if possible.

While Pellissippi State is operating remotely due to coronavirus concerns, we are not able to offer on-campus exit exams. We are working with ETS Proficiency Profile to make it possible for expected spring 2020 graduates to complete the ETS Exit Exam online. If you are scheduled to complete the ETS Exit Exam before May 31, please continue to check your Pellissippi State email for updates on how to complete the ETS Exit Exam remotely, on your own time. We are working diligently to provide you with a solution as soon as possible.

No. Commencement has been postponed until a later date.

There are many businesses offering free or reduced internet service during this time. You can check them out on our Student Resources page.

We are working on a number of ways to help get students computers if they do not have one. Students should email the Pellissippi State Foundation’s Student Opportunity Fund at and tell the Foundation what you need. We may be able to provide a College laptop from Educational Technology Services or some financial assistance to purchase what you need.

While we always encourage you to talk to your instructor when you are having difficulties, we also have created a Care Team here at Pellissippi State to help answer these questions as needs arise. Contact PantherHelp and one of the team members will get back to you. If you don’t have internet access, please call our main number at 865.696.6400 and tell our Information Desk staff that you need help filling out the PantherHelp form. Someone here can take your information and put it into the online form for you.

No campuses are open to anyone but designated essential personnel until further notice due to Knox County’s Safer at Home Order. We will let you know when we are able to reopen our campuses.

Other than clinicals at a health care facility, you can continue to do so as long as you are healthy and the affiliated organization where you are serving is open and operating.

Student workers should check with their supervisors for work assignments during this time period, as your campus job may be reassigned to a task you can do remotely. We do not want any student worker going unpaid.

All TnCIS study abroad programs scheduled from now until May 31 have been canceled. TnCIS will make determinations about summer programs at a later date.


Faculty and Staff FAQ

Yes. We are all in this together. Please email with your concerns so that a member of our new Stay Strong care team can follow up with you personally and answer your questions.

For a full list of benefits and information, visit our Employees Benefits Resources page.

You can access any files you saved to OneDrive before our campuses closed by logging in to your webmail using your Pellissippi State username and password. If you find you are missing a necessary file, please contact our HelpDesk, who may be able to help you retrieve it from the server.



CDC Coronavirus FAQ
TN Department of Health Resources for Coronavirus
TN Department of Health Latest News

Pellissippi State has been recognized by the Knox County Health Department for our commitment to the safety of our employees and the people we serve through a designated COVID-19 coordinator, visible safety signage and staying up-to-date with Knox County Health Department's COVID-19 efforts.


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