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Employee Benefits Update

 

Employee Rights

PAID SICK LEAVE AND EXPANDED FAMILY AND MEDICAL LEAVE UNDER THE FAMILIES FIRST CORONAVIRUS RESPONSE ACT

The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. These provisions will apply from April 1, 2020 through December 31, 2020. View employee rights and leave expansions (PDF). 

 


 

Coronavirus Benefits Information – April 9, 2020

A message from Governor Lee:

COVID-19 is an unprecedented crisis. It has created both an economic and a health crisis, and the governor’s response is working to address both aspects. Our goal is to keep the public, especially vulnerable populations, safe while doing everything possible to keep Tennesseans in a financially stable position. Here are some resources:

 

ParTNers for Health Members

Here is some helpful information for our ParTNers for Health plan members. We will immediately update it with any relevant benefits information as decisions are made:

COVID-19 Benefits for State Health Plan Members and Retirees

The State Group Insurance Program has approved waiving all costs for Telehealth visits through carrier-sponsored Telehealth programs from March 17 – May 31, 2020.

The State Group Insurance Program has also approved waiving all member costs for COVID-19 in-network testing and in-network outpatient visits associated with these tests. Not everyone needs to be tested for COVID-19. Talk to your doctor, or other healthcare provider, about your need for a test.

The State Group Insurance Program has also approved waiving all member costs for in-network COVID-19 medical treatment.

What does this mean for our members?

  • These benefit changes apply to health plan members, in all plans: Premier PPO, Standard PPO, Limited PPO, CDHP/HSA and Local CDHP/HSA, with both carriers: BlueCross BlueShield and Cigna.
  • Members won’t pay for any Telehealth visits from March 17 – May 31 through carrier-sponsored Telehealth programs, (Cigna: MDLive/AmWell and BlueCross BlueShield: PhysicianNow), even if the visit is for something other than COVID-19. (See Telehealth heading below).
  • Members won’t have to pay a copay, coinsurance or any money toward their deductible for in-network COVID-19 tests and in-network visits when the visit leads to a COVID-19 test, as well as any services performed at the visit during which the COVID-19 test is performed in the following:
    • Provider’s office
    • Urgent care facility
    • Convenience clinic
    • Telehealth
    • Emergency Room
  • Members won’t have to pay a copay, coinsurance or any money toward their deductible for in-network COVID-19 medical treatment received in the following:
    • Provider’s office
    • Urgent care facility
    • Convenience clinic
    • Emergency Room
    • Inpatient/Outpatient Hospital Facility

 

See Frequently Asked Questions below for more member COVID-19 benefit information.

To stay informed on the status of COVID-19 in Tennessee, the following resources are available to you:

 

Telehealth

  • Cigna members can use your Telehealth (virtual medical services) benefits to keep you out of a provider’s office. Go ahead and create your user profile with your current health information.
  • Log into MyCigna.com
  • Look for MDLive or Amwell and select the vendor of your choice
  • Or, call 888.726.3171 for MDLive or 855.667.9722 for Amwell

 

  • BlueCross BlueShield members can use your PhysicianNow Telehealth (virtual medical services) benefits to keep you out of a provider’s office. Go ahead and create your user profile with your current health information.
  • Log into BlueAccess at bcbst.com/members/tn_state/
  • Look for and select Talk With a Doctor Now
  • Or, call 888.283.6691

 

Pharmacy Benefits

Make the most of your CVS/caremark Pharmacy Benefit. Members can prepare ahead and avoid crowds by setting up mail order prescription fills, refilling prescriptions before they run out, and filling 30-day or 90-day supplies on most of prescriptions (excluding controlled substances, like opioids, and specialty medications).

If you have concerns about picking up your prescription in person, you may want to call your pharmacy and ask about shipping and delivery options. Some pharmacies are offering to mail or deliver prescriptions at no additional cost.

Additional information about your CVS/caremark pharmacy benefit. You may take advantage of: 

 

Relaxed refill restrictions. We are temporarily waiving early refill limits on 30-day and 90-day prescriptions for maintenance medications such as high blood pressure, high cholesterol, coronary artery disease, congestive heart failure, depression, and asthma/COPD at any in-network pharmacy. You can now fill maintenance medication prescriptions ahead of schedule.

If you have any trouble, your pharmacy staff should check for messaging in their system from CVS/caremark that your plan sponsor is temporarily allowing early refill overrides. If your pharmacy has trouble with the override, they should contact the CVS/Caremark pharmacy help desk (your pharmacy has the phone number).

For more help with your CVS/caremark pharmacy benefits, visit info.caremark.com/stateoftn or call 877.522.TNRX (8679) 24/7.

 

PAYFLEX Information about the CARES Act: Potential impact for HSA and FSA participants

On March 27, Congress passed the CARES (COVID-19 Aid, Relief, and Economic Security) Act, which may benefit members with PayFlex health savings accounts (HSAs) and our state and higher education members with flexible spending accounts (FSAs).

NOTE: These changes are effective for expenses incurred after December 31, 2019. These changes don’t have an expiration date.

Over-the-Counter Drugs and Medicines without a Prescription

  • The CARES Act allows patients to use HSA and FSA funds to purchase over-the-counter (OTC) drugs and medicines, including those needed in quarantine and social distancing, without a prescription from a physician.
  • This law also adds feminine hygiene products to the list of eligible OTC items.

Using a PayFlex Debit Card for Newly Eligible OTC Items:

  • HSA members will not be asked to provide substantiation or documentation for their over-the-counter (OTC) drugs and medicines purchased with the PayFlex debit card (though please keep all receipts in case for future reference).
  • FSA members who use their PayFlex debit card for OTC drugs and medicines will likely have to provide a receipt for their purchase. However, work is being done to try to auto-substantiate these OTC products at the point of sale.
  • If the PayFlex debit card doesn’t work at time of purchase, members can pay out of pocket and request reimbursement from their PayFlex account funds. This potential issue is a result of a new update to the debit card system’s verification process. PayFlex does not have control over the update.

 

Partners Health & Wellness Center

The Partners Health & Wellness Center on the 3rd floor of the TN Tower is continuing to provide limited services for state and higher education employees enrolled in the State Group Health Insurance Program. The center is not a COVID-19 testing site, but the staff has created a webpage to keep you updated on how coronavirus is changing the way they do business. Regular updates can be found at https://www.partnershealthcenter.com/covid19.

 

Mental Health and Emotional Well-Being Resources (EAP and Behavioral Health Benefits)

Online and Virtual Resources

Virtual Visits: available for EAP and behavioral health

  • Schedule a visit with a psychiatrist or therapist using secure video-conferencing
  • Go to Here4TN.com to learn more

Talkspace online therapy: available for all members with behavioral health benefits

  • Download the Talkspace app on your mobile device or computer through Here4TN.com
  • Communicate safely and securely with a therapist from your phone or desktop
  • Message a licensed therapist 24/7 – includes text, audio or video messages within the secure app

Sanvello: on-demand help with stress, anxiety and depression – available anytime

  •  Download the Sanvello app on your mobile device or computer through Here4TN.com
  • The premium version of the app is available free to all with behavioral health benefits. Register using your behavioral health ID card.
  • Members with EAP-only benefits have access to the free, standard version of the app
  • Clinical tools and techniques to help manage the symptoms of stress, anxiety and depression

EAP services: Master’s level specialists are available around the clock to assist with stress, legal, financial, mediation and work/life services.

  • Preauthorization is required to utilize your Employee Assistance Program. Simply call 855.437.3486 or go to Here4TN.com to obtain your preauthorization. If you prefer to access services over the phone, telephonic counseling is available as well as face-to-face appointments. Call 855-Here4TN (855-437-3486) for more information.

EAP Eligibility

State and Higher Education Employees: EAP services are available to all benefits-eligible employees and their eligible family members, even if they are not enrolled in medical insurance.

  • Note – The five EAP visits per year, per issue are per individual. Members are ineligible for EAP visits while they are currently receiving Behavioral Health services.

Local Education, Local Government, COBRA and Retirees: EAP services are available to those who are enrolled in medical insurance. Dependents are eligible even if they are not enrolled in medical insurance.

  • Note – The five EAP visits per year, per issue are per individual. Members are ineligible for EAP visits while they are currently receiving Behavioral Health services.

 

Note: Optum Emotional Support Help Line Available to Anyone

The Optum Emotional Support Help Line is available 24/7 to anyone in need, even if they are not enrolled in the benefit plan. The help line 866-342-6892 is staffed by professionally trained mental health experts and free of charge.

 

Physical Well-Being Resources

MyActiveHealth: available to all state employees (even if you are not enrolled in the health plan) and enrolled health plan members 4/09/20

  • • Access to health education topics, activity trackers for sleep and exercise as well as other tools to keep your physical health on track
  • Log on to www.myactivehealth.com/wellnesstn to get started

Working for a Healthier Tennessee (WFHT) pulled together links to home workouts (yoga, cardio, body weight training, etc.)

COVID-19 Benefits Frequently Asked Questions (FAQs) for State Health Plan Members

1. What should I do if I think I might have the COVID-19 virus? Should I go to the emergency room?
  • Not everyone needs to be tested for COVID-19. Talk to your doctor, or other healthcare provider, about your need for a test.
  • Additional resources:
  • Generally speaking, people should seek care if they experience a high fever, significant cough, shortness of breath or fatigue.

2. Is COVID-19 testing covered?

  • Members won’t have to pay a copay, coinsurance or any money toward their deductible for in-network COVID-19 tests and in-network visits in a provider’s office, urgent care, convenience clinic, emergency room or by Telehealth.

3. Is COVID-19 treatment covered?

  • Members won’t have to pay a copay, coinsurance, or any money toward their deductible for in-network COVID-19 medical treatment received in a provider’s office, urgent care, convenience clinic, emergency room, or inpatient/outpatient hospital facility as long as the visit is directly related to a COVID-19 diagnosis. All medical treatment not directly related to a COVID-19 diagnosis will be covered under the member’s enrolled health plan benefits with applicable member cost share.

4. What about Telehealth?

  • Members will not be required to pay for any Telehealth visits through carrier-sponsored Telehealth programs, (Cigna: MDLive/AmWell and BlueCross BlueShield: PhysicianNow), from March 17 through May 31, even if the visit is for something other than COVID-19. If you have questions, call BlueCross BlueShield or Cigna at the number on the back of your ID card and ask for help

5. What will my Explanation of Benefits (EOB) show?

  • We are working closely with our carriers so that your EOB shows that you do not owe member cost share for in-network COVID-19 tests, in-network outpatient visits that lead to a test, and in-network medical treatment. However, for member cost share to be waived, the claim must be coded with a COVID-19 diagnosis code. If your EOB shows you owe a cost share, please contact either BlueCross BlueShield or Cigna, by calling the number on the back of your ID card for help. They will be able to explain the status of your claim and provide you with more information. Your provider may need to resubmit your claim with updated coding.

6. What if I pre-paid at the doctor’s office or hospital, will I get that money back?

  • If it is an eligible in-network COVID-19 charge, you can get your money back. Once you have your EOB, you can contact the provider or hospital and request a refund, or you can call BlueCross BlueShield or Cigna at the number on the back of your ID card and ask for help

7. What if I go to the emergency room for a test and then I am hospitalized? What will I have to pay for?

  • The State Group Insurance Program is waiving cost sharing for in-network COVID-19 testing, in-network outpatient visits associated with these tests, and in-network medical treatment for a COVID-19 diagnosis. The benefit does not include waiving member cost-sharing for treatment that is not related to a COVID-19 diagnosis, which would fall under the current benefit cost-sharing based on the health plan you are enrolled in.

8. I’m in the CDHP, will I have to pay for a test? Do I have to pay my deductible first?

  • If the eligible COVID-19 testing is in-network, then no, you would not have to pay anything toward your deductible for testing and in-network outpatient visits associated with the test.

9. Does this apply for all health plan members, in all networks, BlueCross BlueShield Network S, Cigna LocalPlus and Cigna OAP?

  • Yes, it applies to all members and retirees in all plans and in all networks.

10. What if I get a bill saying I owe money for a COVID-19 test? What do I do?

  • If you get a bill for a test, a COVID-19 related visit, or COVID-19 related treatment, wait until you have your Explanation of Benefits (EOB). If the EOB shows you owe money then call BlueCross BlueShield or Cigna at the number on the back of your card and ask for help. If the EOB shows you do not owe money for the test, then contact your provider to request a bill correction.

11. What if I get a test and it’s negative, and then I need to go and get another test? Is the second test covered?

  • Yes, member cost share for all in-network COVID-19 testing and in-network outpatient visits associated with these tests is waived even if you need to get an additional test.

12. Are prescriptions for COVID-19 treatment covered?

  • Currently the FDA has not approved any prescription medications for the treatment of COVID-19. Medications prescribed by your provider and obtained at a pharmacy will still have applicable member cost share.

13. When will these COVID-19 benefits take effect?

  • This benefit takes effect immediately and could also include prior claims, which meet these requirements.

14. How long will these COVID-19 benefits last?

  • The cost waiver for carrier-sponsored Telehealth program benefits goes through May 31, 2020. There is no specific end date at this time for the other COVID-19 benefits. Benefit updates will be provided as decisions are made.

 


Virtual and Online Resources for Medical Care and Well-Being 

Even during the most challenging times, your health remains a top priority. As we all continue to adjust to and learn more about COVID-19 (coronavirus), it is important to stay safe and healthy without losing access to a variety of non-emergency medical care and well-being resources.

From virtual visits for medical concerns, to help dealing with stress and anxiety, you likely can get the help you need without leaving home.

 

Telehealth
Telehealth allows you to get the 24/7 healthcare and information you need for non-emergencies. Talk to a doctor by phone, computer or tablet from anywhere, at any time. The cost is less than a typical office visit.

Useful for: Issues such as allergies, asthma, cold & flu, fever, nausea, sore throat and more.

Note: You won’t pay for any Telehealth visits through carrier-sponsored Telehealth programs, (Cigna: MDLive/AmWell and BlueCross BlueShield: Physician Now) from March 17 – May 31, 2020, even if the visit is for something other than COVID-19. Cigna currently is delayed in implementing the cost share waiver, so Cigna members may have to pay up front for Telehealth services and then request a refund from Cigna.

 

Employee Assistance Program (EAP)
EAP provides assistance with stress, legal, financial, mediation and work/life services. You can even get help finding a network provider, a plumber who works nights, services for your elderly parents and more.

Useful for: Assistance finding a wide range of services, from health to legal and financial. 

 

Talkspace
Talkspace is online therapy for all members with behavioral health benefits. Talkspace lets you regularly communicate with a therapist safely and securely from your phone or desktop. Make continual progress at your pace; no in-person office visit required.

Useful for: Support for anxiety, depression, PTSD, substance abuse issues and more.

 

Sanvello
Sanvello offers on-demand help with stress, anxiety and depression. Download the Sanvello app on your mobile device or computer and access it from anywhere. It is private, secure and committed to helping people build important life skills.

Useful for: Behavioral health tools and strategies to help manage your symptoms.

 

My ActiveHealth
MyActiveHealth connects you with health education topics, activity trackers for sleep and exercise as well as other tools to keep your physical health on track.

Useful for: Weight management support, personalized health tips, health coaching support and more.

 

COVID-19 Information and Resources


We are committed to providing the most accurate, up-to-date COVID-19 information and resources as possible. Here’s how to stay informed:

  • For a comprehensive list of statewide resources, please visit tn.gov/governor/covid-19.html.
  • The Department of Health (TDH) continues to be a primary resource for up-to-date information for the status of COVID-19 in Tennessee. Visit the TDH website to learn more.
  • Review COVID-19 symptoms found on the CDC website.
  • Important details for State health insurance members are updated and available online by clicking the Coronavirus Benefits Information from Partner for Health gold bar found at the top of tn.gov/PartnersforHealth.

 

Questions?

As always, we want to help you better understand and access your insurance benefits! 

Not planning to seek medical treatment any time soon?
For resources when you need them, bookmark tn.gov/partnersforhealth/know-your-health.html

 


 

Coronavirus COVID-19 Benefits

March 27, 2020

We continue to provide the latest information in our coronavirus COVID-19 resource document on the ParTNers for Health homepage, found by clicking the gold band across the top - Coronavirus Benefits Information from Partners for Health.

On March 26, the State, Local Education and Local Government Insurance Committees made additional temporary updates to our State Group Health Insurance Program benefits in response to the COVID-19 Coronavirus.

From March 17 – May 31, 2020:

  • Benefits Administration will waive member cost-sharing for all Telehealth visits conducted through our carrier-sponsored medical Telehealth programs (BlueCross BlueShield: PhysicianNow and Cigna: MDLive/AmWell) from March 17, 2020, through May 31, 2020, regardless of the reason for the visit.
  • For more information on using Telehealth click here.
  • For members in The Tennessee Plan UMR/POMCO (Supplemental Medical Insurance for Retirees with Medicare): Benefits Administration will pay any Part B deductible expenses (up to $198) incurred by members through May 31, 2020, for Telehealth visits related to COVID-19 when the provider chooses not to waive member cost-sharing. Refer any questions to UMR/POMCO - 888.477.9307, Monday - Friday, 7-5 CT umr.com/thetennesseeplaninfo.

COVID-19 benefits are in place. You will be provided with updates when information changes. To recap COVID-19 benefits information for plan members:

  • Members won’t pay for Telehealth visits from March 17 – May 31, 2020, through carrier-sponsored Telehealth programs, (Cigna: MDLive/AmWell and BCBS: PhysicianNow) even if the visit is for something other than COVID-19.
  • For members in The Tennessee Plan UMR/POMCO (Supplemental Medical Insurance for Retirees with Medicare), up to $198 will be paid toward Telehealth visits related to COVID-19 that occur through May 31, 2020, when the provider chooses not to waive member cost-sharing.
  • Members have no copayment, no deductible, and no coinsurance for COVID-19 in-network testing and in-network outpatient visits associated with testing.
  • Members won’t pay for in-network visits to provider’s offices, urgent care facilities, convenience clinics, or emergency rooms that lead to a COVID-19 test.
  • Members won’t pay for in-network visits to provider’s offices, urgent care facilities, convenience clinics, or emergency rooms if a COVID-19 test is performed during the visit, even if they receive other services during the same visit.
  • Benefits waivers described above do not apply to monthly coverage premiums or any COVID-19 treatment that follows outpatient testing and associated visits that lead to testing.
  • Members who believe they have been charged costs that should be waived should call their insurance carrier at the number on the back of their insurance card and ask for help.

 

March 17, 2020

Today, March 17, The State Group Insurance Program received approval from the State, Local Education and Local Government Insurance Committees to waive member cost-sharing for in-network COVID-19 testing and in-network outpatient visits associated with this test.

This includes testing and visits in a provider’s office, urgent care, telehealth and emergency room when the visit leads to a COVID-19 test, as well as any services performed at the visit during which the COVID-19 test is performed. For telehealth visits, a COVID-19 test must occur within 48 hours from when the telehealth visit occurs for the cost of the telehealth visit to be waived. This waiver of cost-sharing applies to members in all plans, Premier PPO, Standard PPO and CDHP/HSA.

The benefit does not include waiving member cost-sharing for subsequent treatment associated with COVID-19, which would fall under the current cost-sharing based on the plan members are enrolled in.

Benefits Administration (BA) is working with our medical carriers to implement this benefit as soon as possible. There are coding and systems issues that must be addressed for claims to automatically process as intended. While every effort will be made to pay claims accurately, the complexity and short timeframe in which to make the needed changes may lead to some members receiving a bill or an Explanation of Benefits (EOB) showing member cost for a service where cost-sharing should be waived. BA and the medical carriers will work with any member who feels their claims have processed incorrectly to correct the issue as appropriate.

If members pay upfront, once they receive their EOB and it shows no member cost share, members will then have to ask for a refund from their provider.

If members feel their claim has been processed incorrectly, once they receive their EOBs showing they owe more than expected, the members should call BlueCross BlueShield or Cigna member services at the phone number listed on the back of their insurance ID cards.

What this means for our members?

  • Cost-sharing (copays, coinsurance and meeting a deductible) will not apply to in-network COVID-19 testing and in-network outpatient visits leading to COVID-19 testing for ALL members in any plan (Premier, Standard, CDHP) with either carrier (BCBST, Cigna).
  • Benefit will take effect immediately and could also include claims prior to 3/17/20 which meet these requirements.
  • Regular cost-sharing will apply for any treatment associated with COVID-19 under the current cost-sharing based on the plan members are enrolled in.
  • If you use telehealth you will be charged at the time of service. If you have a COVID-19 test within 48 hours you will receive a refund after all claims are processed. Refunds may take a few weeks after you receive your EOB. Call BCBST or Cigna if you have questions.
  • Because we are implementing this change quickly, we are still working with our medical carriers on coding and system changes for COVID-19 coverage. Some members may still receive a bill or Explanation of Benefits (EOB) showing a member cost when it should be waived. BA and our medical carriers will work with members to correct this if it occurs.
    • If a member believes they have a claim issue, here is what they can do:
    • If members paid upfront, once they receive their EOB, they can contact the provider or hospital and ask for a refund.
    • If members believe their claims were processed incorrectly, once they receive their EOB, members should call their carrier, BlueCross BlueShield or Cigna member services for a correction. 
    • Members who have questions should call BCBS and Cigna member services:

 


 

Information on COVID-19 – Here4TN Can Help You

If you believe you might have been exposed to COVID-19 or have symptoms, call your primary care provider right away. Your provider may offer a telehealth or virtual option and determine if additional testing is needed.

For non-COVID-19 services, an Employee Assistance Program (EAP) or behavioral health virtual visit may be ideal by allowing you to stay in the safety and comfort of your home.

EAP Support for Employees and Their Families

While people may be impacted in different ways, there are support resources available to you. Your Here4TN EAP offers several coping and crisis resources for you.

  • Simply log on Here4TN.com. Once there, look for the COVID-19 spotlight to access helpful information, including webinars on dealing with stress and traumatic events. If you are asked for a company code, use: Here4TN.
  • The EAP provides you with someone to talk to about your feelings, concerns and questions. Services are confidential in accordance with the law, and up to five no-cost counseling sessions are also available.
  • Here4TN’s virtual options allow you to seek confidential care without leaving home.

Call Here4TN at 855-Here4TN (855-437-3486) or visit Here4TN.com for support. Eligible employees, members and dependents* can utilize EAP services and resources.

Here are some additional EAP and Behavioral Health resources:

Virtual Visits: available for EAP and Behavioral Health

  • Schedule a visit with a psychiatrist or therapist using secure video-conferencing

Talkspace online therapy: available for all members with behavioral health benefits

  • Download the Talkspace app on your mobile device or computer
  • Communicate safely and securely with a therapist from your phone or desktop
  • Message a licensed therapist 24/7 – includes text, audio or video messages within the secure app 

Sanvello: Sanvello is an on demand app for stress, anxiety and depression

  • Connect with powerful tools that are there for you right as symptoms come up
  • Stay engaged each day for benefits you can feel
  • Sanvello is compatible with iOS and Android operating systems. Members may have a better experience if they download the Sanvello app.

We are committed to making sure you have access to the information you need for the health and well-being of you and your family.

Optum has a team of experts closely monitoring COVID-19. As with any public health issue, we are working with and following all guidance and protocols issued by the U.S. Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration (FDA), and state and local public health departments in supporting your needs.

*EAP Eligibility

State and Higher Education Employees: EAP services are available to all benefits-eligible employees and their eligible family members, even if they are not enrolled in medical insurance.

  • Note - The five EAP visits per year, per issue are per individual. Members are ineligible for EAP visits while they are currently receiving Behavioral Health services.

Local Education, Local Government, COBRA and Retirees: EAP services are available to those who are enrolled in medical insurance. Dependents are eligible even if they are not enrolled in medical insurance.

  • Note – The five EAP visits per year, per issue are per individual. Members are ineligible for EAP visits while they are currently receiving Behavioral Health services. 

 



Pharmacy Benefits

Make the most of your CVS/caremark Pharmacy Benefit. You can prepare ahead and avoid crowds by setting up mail order prescription fills, refilling prescriptions before you run out, and filling your 30-day or 90-day supplies on most of your prescriptions (excluding controlled substances, like opioids, and specialty medications). 

If you have concerns about picking up your prescription in person you may want to call your pharmacy and ask about shipping and delivery options. Some pharmacies are offering to mail or deliver prescriptions at no additional cost.

Here is some additional information about your CVS/caremark pharmacy benefit. You may take advantage of:

  • Relaxed refill restrictions. We are temporarily waiving early refill limits on 30-day and 90-day prescriptions for maintenance medications (such as high blood pressure, high cholesterol, coronary artery disease, congestive heart failure, depression, and asthma/chronic obstructive pulmonary disease (COPD) at any in-network pharmacy. You can now fill maintenance medication prescriptions ahead of schedule. 
  • If you have any trouble, tell your pharmacy staff to check for messaging in their system from CVS/caremark and that your plan sponsor is temporarily allowing early refill overrides. If they have trouble with the override, they should contact the CVS/Caremark pharmacy help desk (your pharmacy has the phone number).
  • For more help with your CVS/caremark pharmacy benefits, visit caremark.com/stateoftn or call 877.522.TNRX (8679) 24/7.

Questions?

Live Chat:

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Self-Reporting COVID-19 Exposure

For students:
PantherHelp

For employees:
Human Resources
StayStrong@pstcc.edu

Technical questions:
865.694.6537
Helpdesk@pstcc.edu