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Student Resources


Internet Access Resources for Students

The Hardin Valley Campus parking lots have WiFi access areas for your mobile devices to use (view Hardin Valley Campus map image for specific parking areas). The Blount County Campus parking lot at the back of the building also has WiFi access. For our other campuses, park as close to the building as possible to connect to their WiFi.

FCC agreement (PDF) stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hotspots are free to the public during this time. Subscribers also have unlimited data through May 13. Map of all Xfinity hotspots and how to connect.

Charter Free Internet offer for 2 months - The company will also waive installation fees for student households. To enroll in the service call 1-844-488-8395.

AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families. Information about public hotspots and how to connect. They don’t have a wifi hotspot map right now, but you can search your device app store for a hotspot locator.

Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.

T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

Verizon COVID-19 response: no special offers, but following the FCC agreement.


Use Navigate for Campus Resources & Deadlines

Check out Navigate to see the latest on how campus resources are working to assist you online during this unique time. You will also find reminders about important college-wide deadlines, and tips about how to succeed as your courses move online.

Download the Navigate Student app from the App Store or Google Play to get started. Be sure to leave your notifications turned on for the app to receive the latest information. This can be done in the settings menu on your phone.


Student Support & Emergency Needs

The Pellissippi State Foundation realizes there are financial challenges for our students related to the COVID-19 pandemic. We care about you. Some of you may be facing emergency needs. Requests for financial assistance can be made by emailing the Student Opportunity Fund Please provide your PNumber and the details of your need. You will receive email communication regarding the Foundation’s capacity to support your request.


Advising Services

Advising is still available during this time. If you have questions please email to contact an advisor as it is being monitored frequently. We are also preparing to advise students remotely. If you have not downloaded the Navigate app, we recommend you do so at this time from the App Store or Google Play. Advisors wilhave their availability set in Navigate for students to schedule appointments with their assigned advisor beginning March 30.  


Financial Aid

Financial Aid is working remotely. Please be patient as it may take longer to process Financial Aid documents mailed to campus. We encourage you to use the Secure Document Upload in MyPellissippi instead. This is listed in MyPellissippi under Online Services. Visit Financial Aid’s Facebook page for additional information and view their video to help answer your questions and remind you about upcoming deadlines. If you have questions during this time, please call 865.694.6400 or email



The library buildings are closed, but librarians will provide research assistance via email, chat, and text during these hours:

  • Monday - Thursday 8am-9pm
  • Friday 8am-6pm
  • Saturday 10am-4pm
  • Sunday 12pm-8pm

Students and faculty are encouraged to make use of the library's research guides and online tutorials




Diplomas will still be dated May 8, 2020, which is the final day of the spring semester regardless of when we are able to hold Commencement. Diplomas will not be available, however, until graduates are certified. This is a normal part of the process. Our Records office will mail a postcard to all graduates to the address on file, usually four to six weeks after the end of the spring semester, providing instructions for the date you may begin picking up your diplomas and the process for doing so. This may take longer this year because the College is working remotely. If we are unable to distribute diplomas the way we usually do, the Records office will mail them to graduates at the address on file.


Ordering transcripts will follow the same process now that our Records office is working remotely. Please be patient as it may take longer to get official transcripts mailed to you. Request a transcript online.



Student inquiries regarding course-specific testing should be directed to the faculty member assigned to the course. To register for the CLEP, DSST, CERTIPORT, or HESI exam, visit You may also schedule your exam and pay your fee during this time.




Tutoring services are available online! If you need assistance, please follow these instructions for Virtual Tutoring through Microsoft Teams to connect you with our available tutors.



There will be no cafeteria services beginning Wednesday, March 25 until further notice.



Those with rented textbooks can ship them back to the bookstore for free! Simply follow these steps: 

  1. Go to and click "Sign in.” 

  2. Once signed into your account, click on "Rentals" to view all your rented titles.  

  3. Click "Return All Rentals by Mail,” and then select the books you wish to check in 

  4. Print your free return label and ship your books back to the bookstore. Be sure to print and include the packing slip along with your books! 

Those who have registered for summer classes can go ahead and get your books now. While our physical bookstores are not open on any of our campuses, you can order what you need online through the bookstore’s website and have it shipped to you. 

If your financial aid is approved to use in the bookstore, you can charge to your financial aid online May 20-29. All you need is your student ID number, but you must include the P in front of the number.  If you have questions, you can email Allison Crye at or call her at 865-694-6642. 


Live Chat:

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Text: 865.270.6400
Phone: 865.694.6400

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