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Student Resources


New Information About the Start of Classes

Students, please check Brightspace in January for messages from your faculty about the start of the spring semester. Even if your class is being offered in person, most classes will meet online the first two weeks of class to prevent the spread of COVID-19 from the holidays.  

Also, please order your books from the Bookstore at www.pstccshop.com as soon as you can and have them delivered to your home for free. The College will pay for your ground delivery costs. If for some reason you need to pick up your books in person, once you receive an email stating your order is ready to be picked up, you can schedule a pickup time at calendly.com/psccbookstore.  Pick up will only be at the Hardin Valley Campus Bookstore loading dock between the Goins Administration Building and the ERC.  

The Bookstore charging period is January 5-27. That is the period during which you can charge books to your financial aid account. Eligible students may charge their textbooks whether they purchase them online or in person. 

Most Pellissippi State employees will be working from home, per an executive order from the governor, until Jan. 19 and there will be limited access to the College until this time. If you need assistance, please contact PantherHelp or call 865-694-6400.  

 

Spring Semester Resources

Enrollment Services will be available on the Hardin Valley Campus during limited times. Request an appointment with Enrollment Services. 

Other student services such as Advising and Tutoring continue to be offered virtually. To set an appointment with an advisor, use Navigate. To request tutoring, see these detailed instructions. 

Also, should you need it, Pellissippi State counselors are available for personal, career and academic counseling services. You can access a counselor by phone at 865.694.6480 or through the main Counseling Services email,counseling@pstcc.edu. This email is seen by all of our Pellissippi State counselors, and one of them will follow up with you to schedule an appointment virtually through Microsoft Teams or by phone.   

Please be sure to check your Pellissippi State email frequently. We will send out weekly updates to let you know as announcements are made that affect you. You can also learn about our student services available through our #PelissippiStrong videos.

If you have questions, please reach out to your instructors. They are here to help. Your success is their No. 1 goal. So hang in there! We are all behind you! You can do this!

 

Internet Access Resources for Students

The Hardin Valley Campus parking lots have WiFi access areas for your mobile devices to use (view Hardin Valley Campus map image for specific parking areas). The Blount County Campus parking lot at the back of the building also has WiFi access. For our other campuses, park as close to the building as possible to connect to their WiFi.

FCC agreement (PDF) stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

Comcast COVID-19 response: has extended extend free access to its 1.5 million public Xfinity WiFi hotspots to anyone who needs them, including non-customers, through the end of 2020.  Map of all Xfinity hotspots and how to connect.

Charter COVID-19 Response: Charter continues to offer Spectrum Internet Assist, a high-speed broadband program to eligible low-income households. They have opened up their WiFi hotspots for public use. These hotspots are available at nearly 530,000 locations nationwide. More information about how to connect to Spectrum WiFi hotspots, or to view a map of locations, is available at www.spectrum.net/support/internet/spectrum-wifi.

T-Mobile COVID-19 response follows FCC agreement. Sprint and T-Mobile have merged and offer a variety of cell and hotspot plans.

Verizon COVID-19 response: follows FCC agreement and Verizon has extended availability of the current $20 discount through 2020 and waives the first 60 days of router rental charges for new customers.

 

Providers below offer low-cost internet for families that qualify for federal public assistance programs. Contact and apply with a provider in your area using the web address or phone number below.

AT&T Access: 1-855-220-5211
WOW Lifeline Assistance: 1-866-376-7003
TDS Lifeline Program: 1-888-CALL-TDS
Frontier Lifeline Program: 1-800-921-8101

 

 

Student Support & Emergency Needs

The Pellissippi State Foundation realizes there are financial challenges for our students related to the COVID-19 pandemic. We care about you. Some of you may be facing emergency needs. Requests for financial assistance can be made by emailing the Student Opportunity Fund SOF@pstcc.edu. Please provide your PNumber and the details of your need. You will receive email communication regarding the Foundation’s capacity to support your request.

 

Questions?

Live Chat:

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Text: 865.270.6400
Phone: 865.694.6400

Self-Reporting COVID-19 Exposure/Illness/Symptoms

PantherHelp

Technical questions:
865.694.6537
Helpdesk@pstcc.edu