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MASTER SYLLABUS |
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NETW 1020 |
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| Class Hours: 3.0 | Credit Hours: 4.0 | ||||||||
| Laboratory Hours: 3.0 | Revised: Spring 04 | ||||||||
| NOTE: This course is not intended for transfer credit. | |||||||||
| Catalog Course Description: | |||||||||
| This course is designed for computer personnel who need advanced technical knowledge about the PC, its operating system and key utilities, and PC-based local area networks. The course follows the current Computing Technology Industry Association (CompTIA) A+ Certification criteria guidelines for the Operating Systems examination. | |||||||||
| Entry Level Standards: | |||||||||
| The student MUST be familiar with the architecture and operations of standard PCs (personal computers). The student must be able to use Microsoft Windows to create directories and to copy, move, rename, and delete directories and files. The student must have math, writing, verbal and English language skills at the college entry level. | |||||||||
| Prerequisites: | |||||||||
| None | |||||||||
| Corequisites: | |||||||||
| NETW1010 or consent of instructor | |||||||||
| Textbook(s) and Other Course Materials: | |||||||||
| A+ Certification
Exam Guide, 5th ed., Michael Myers
A+ Guide to Software, Jean Andrews, (latest edition), Course Technology. Lab Manual for A+ Guide to Software, Jean Andrews, (latest edition), Course Technology. Upgrading and Repairing PCs, (latest edition), Scott Mueller Various PC service guides and other product manuals (operating systems) as required A+ Certification Exam Guide, New Riders Publishing (latest edition). |
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| I. Week/Unit/Topic Basis: | |||||||||
| Week | Topic | ||||||||
| 1-2 | Course introduction; operating system concepts; DOS | ||||||||
| 3-4 | DOS and Windows 3.x; Upgrade Windows 3.x systems to Windows 9.x | ||||||||
| 4-5 | Installing/configuring Windows 95/98 | ||||||||
| 5-6 | Configuring/tuning Windows 95/98 | ||||||||
| 6-7 | Upgrading Windows 9.x (95/98) to Windows NT 4/5 | ||||||||
| 7-8 | Installing Windows NT 4/5; Windows 2000/XP Professional; Exam 1 | ||||||||
| 8-9 | Configuring Windows 2000/XP Professional for initial use | ||||||||
| 10-11 | Setting-up/managing Users and Groups; disk management | ||||||||
| 11-14 | Administering printers; securing resources with NTFS permissions | ||||||||
| 15 | Project Completion/Team Reports | ||||||||
| 16 | Final Project/Exam | ||||||||
| II. Course Objectives*: | |||||||||
| A. | Develop a working understanding of the terminology, hardware devices, and system software (DOS, Windows) associated with the Personal Computer.(PC). III, II, V, IX, X | ||||||||
| B. | Exhibit a knowledge of advanced features of Microsoft Windows concepts. II, III, IX | ||||||||
| C. | Exhibit a knowledge of all Microsoft client operating systems. II, III, IX | ||||||||
| D. | Exhibit a knowledge of diagnosing and troubleshooting PCs. II,III,V | ||||||||
| E. | Exhibit a knowledge of installing, configuring, and upgrading PC software. II, IX | ||||||||
| F. | Exhibit proficiency in written and oral communications about computers. I,IX | ||||||||
| *Roman numerals after course objectives reference goals of the NETW program. | |||||||||
| III. Instructional Processes*: | |||||||||
| Students will: | |||||||||
| 1. | Use Windows 3.x/95/98/NT5&5/2000/XP and DOS operating systems commands and utilities to perform practical tasks for personal computing. Communication, Problem Solving and Decision Making, Technological Literacy, Information Literacy, Personal Development, Transitional Strategy, Active Learning | ||||||||
| 2. | Solve problems by diagnosing and troubleshooting PC problems. Problem Solving and Decision Making, Technological Literacy, Information Literacy, Personal Development, Transitional Strategy, Active Learning | ||||||||
| 3. | Solve problems encountered in the installation, configuration, and upgrading of PC components and system software. Problem Solving and Decision Making, Technological Literacy, Information Literacy, Personal Development, Transitional Strategy, Active Learning | ||||||||
| 4. | Participate in problem-solving teams. Communication, Problem Solving and Decision Making, Personal Development, Transitional Strategy, Active Learning | ||||||||
| 5. | Handle and examine modern computing devices. Technological Literacy, Personal Development, Transitional Strategy, Active Learning | ||||||||
| 6. | Prepare documents for management explaining PC system problems and the need for new systems, upgrades, networks, etc. Communication, Problem Solving and Decision Making, Technological Literacy, Information Literacy, Personal Development, Transitional Strategy, Active Learning | ||||||||
| 7. | Practice elements of the work ethic such as punctuality, professionalism, dependability, cooperation, and contribution. Personal Development | ||||||||
| *Strategies and outcomes listed after instructional processes reference Pellissippi State’s goals for strengthening general education knowledge and skills, connecting coursework to experiences beyond the classroom, and encouraging students to take active and responsible roles in the educational process. | |||||||||
| IV. Expectations for Student Performance*: | |||||||||
| Upon successful completion of this course, the student should be able to: | |||||||||
| 1. | Use terminology associated with computer science, data processing, and networking/communications systems fields. A,B,C,D,E | ||||||||
| 2. | Use computer keyboard, diskette, CPU hardware. A,B,C,D,E | ||||||||
| 3. | Use internal and external DOS commands. A,C | ||||||||
| 4. | Prove DOS proficiency in the creation of prompts, sub-directories, formatted disks, batch files and the utilization of pipes and redirection. C | ||||||||
| 5. | Identify basic terms,concepts, and functions of system modules, including how each module should work during normal operation. A,B,C,D,E | ||||||||
| 6. | Identify common symptoms and problems associated with each module and how to troubleshoot and isolate the problems. A,D | ||||||||
| 7. | Identify basic troubleshooting procedures and good practices for eliciting problem symptoms from customers. A,D | ||||||||
| 8. | Identify the purpose of various types of preventive maintenance products and procedures and when to use/perform them. A,D,E | ||||||||
| 9. | Identify basic networking concepts, including how a network works. A | ||||||||
| 10. | Differentiate effective from ineffective behaviors as these contribute to the maintenance or achievement of customer satisfaction. F | ||||||||
| 11. | Identify operating system functions, structure, and major system files. A,B,D | ||||||||
| 12. | Identify ways to navigate the operating system and how to get to needed technical information. A,B,C | ||||||||
| 13. | Identify basic concepts and procedures for creating, viewing and managing files and directories, including procedures for changing file attributes and the ramifications of those changes (for example, security issues). A,B,C | ||||||||
| 14. | Identify the procedures for basic disk management. A,B,C | ||||||||
| 15. | Identify the procedures for installing DOS/Windows 95/98/NT/2000/XP and for bringing the software to a basic operational level. B,C,E | ||||||||
| 16. | Identify steps to perform an operating system upgrade. A,B,C,E | ||||||||
| 17. | Identify the basic system boot sequences, and alternative ways to boot the system software, including the steps to create an emergency boot disk with utilities installed. A,B,C | ||||||||
| 18. | Identify procedures for loading/adding device drivers and the necessary software for certain devices. A,B,C,E | ||||||||
| 19. | Identify the procedures for changing options, configuring, and using the Windows printing subsystem. A,B,E | ||||||||
| 20. | Identify the procedures for installing and launching typical Windows and non-Windows applications. A,B,C,E | ||||||||
| 21. | Recognize and interpret the meaning of common error codes and startup messages from the boot sequence, and identify steps to correct the problems. A,B,C,D | ||||||||
| 22. | Recognize Windows-specific printing problems and identify the procedures for correcting them. B | ||||||||
| 23. | Recognize common system problems and determine how to resolve them. A,B,C,D | ||||||||
| 24. | Identify concepts relating to viruses and virus types their danger, their symptoms, sources of viruses, how they infect, how to protect against them, and how to identify and remove them. A,D | ||||||||
| 25. | Identify the networking capabilities of DOS and Windows including procedures for connecting to the network. A,B,C,E | ||||||||
| 26. | Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access. A,B,E | ||||||||
| *Letters after performance expectations reference the course objectives listed above. | |||||||||
| V. Evaluation: | |||||||||
| A. Testing Procedures: | |||||||||
| There will be two tests which count 300 points each (or 600 points total). There will be no make-up tests unless prior arrangements are made with the instructor. | |||||||||
| B. Laboratory Expectations: | |||||||||
| Lab attendance is required. Assignments worth 300 points must be completed and submitted before the assigned deadline. This is a coordinated laboratory class, and assignments must be completed as scheduled. | |||||||||
| C. Field Work: | |||||||||
| N/A | |||||||||
| D. Other Evaluation Methods: | |||||||||
| Pop-Quizzes and "Outside-Class" take-home assignments will be given, which will total 100 points. | |||||||||
| E. Grading Scale: | |||||||||
| 900 -
1000 pts. A
800 - 899 pts. B 700 - 799 pts. C 625 - 699 pts. D 0 - 624 pts. F |
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| VI. Policies: | |||||||||
| A. Attendance Policy: | |||||||||
| Pellissippi
State Technical Community College expects students to attend all scheduled
instructional activities. As a minimum, students in all courses must
be present for at least 75 percent of their scheduled class and laboratory
meetings in order to receive credit for the course. (Pellissippi
State Catalog)
Students are expected to promptly attend all lecture and lab classes as assigned. |
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| B. Academic Dishonesty: | |||||||||
| Plagiarism, cheating, software piracy, non-educational use of computer systems and other forms of academic dishonesty are strictly prohibited. | |||||||||