PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE
MASTER SYLLABUS
 MANAGING A WINDOWS NETWORK ENVIRONMENT
 NETW 2040
Class Hours: 3.0   Credit Hours: 4.0  
Laboratory Hours: 3.0   Revised: Spring 04  
 NOTE: This course is not designed for transfer credit.
       
Catalog Course Description:    
  This course  is designed for computer personnel who must install, support, and manage a small Microsoft Windows  network environment. The course emphasizes configuring the Microsoft Windows server operating system for a small network installation. Major topics included in the course are managing desktop environments and software with group policies, managing file resources and disks, supporting Microsoft Active Directory, TCP/IP, DHCP, DNS, and Internet Information Services, configuring remote access services (RAS), and  implementing disaster protection, backup, and recovery techniques.
Entry Level Standards:    
  The entering student MUST be familiar with  Microsoft Windows 2000 Professional and Server operating systems  and/or Windows XP and Server 2003 operating systems and be able to demonstrate intermediate-level computer hardware knowledge.  Problem solving and analytical skills are also important.
Prerequisites:    
  NETW 1210 or consent of instructor
Textbook(s) and Other Course Materials:  
  ALS Managing a Microsoft Windows 2000 Network Environment, Microsoft Press, 2002, ISBN: 0-7356-1773-2  or 0-7356-1581-0.
Box of 100 3 2" HD Diskettes; 3-Ring Notebooks w/pocket

Suggested Optional Supplementals:
Outside reading, magazines, the Internet, vendor materials.

I. Week/Unit/Topic Basis:    
 
  Week  Topic
  1 Introduction, Topic Overview, Schedule 
Overview of Microsoft Windows 2000 networking concepts: Chapter 1
  2 Managing Client and Server Computers: Chapter 2
Managing Disks (Storage Resources): Chapter 3
  2-3 Using NTFS Permissions to Secure Computer Resources: Chapter 4
  3 Administering Shared Drives and Printers: Chapter 5
  3-4 Monitoring Server Health and Security: Chapter 6
  4 Exam #1 review
Exam #1: Chapters 1 - 6
  5-6 Microsoft Active Directory Concepts; Installing Active Directory: Extra material
  7 Managing Active Directory User and Computer Objects: Chapter 7
  7-8 Managing Active Directory Group Objects: Chapter 8
  8-9 Using Group Policies: Chapter 9
  9-10 Exam #2 Review; Exam #2: Chapters 7 - 9
  10-11 Managing Resources with Active Directory: Chapter 10
  11-12 Replicating Active Directory: Chapter 11
  12-13 Active Directory Service Administration: Chapter 12
  13-14 Exam #3 Review; Exam #3: Chapters 10 - 12
Network Protocols and TCP/IP Administration: Chapter 13
  14 Dynamic Host Configuration Protocol (DHCP): Chapter 14
  14-15 Windows Name Resolution: Chapter 15
  15 Domain Name System (DNS): Chapter 16
Managing Internet Information Services (IIS): Chapter 17
Remote Client Access and Windows 2000 RRAS: Chapter 18
Disaster Recovery and Prevention: Chapter 19
  16 Final Examination Project Due
II. Course Objectives*:    
  A. Demonstrate knowledge of designing/planning a Microsoft Windows 2000 System.  I, II, IV
  B. Demonstrate knowledge of installing Microsoft Windows 2000 (Professional and Server).  II, IV
  C. Demonstrate knowledge of managing/administering Microsoft Windows 2000. III,IV
  D. Demonstrate knowledge of DNS. I, II, III, IV
  E. Demonstrate knowledge of installing and configuring the DNS Service. III,IV
  F. Demonstrate knowledge of Microsoft Active Directory Services.  II, IV, V, VIII
  G. Demonstrate knowledge of planning, implementing, and administering Microsoft Active Directory.  II,III,IV
  H. Demonstrate knowledge of Group Policy. III,IV
  I. Demonstrate knowledge of applying and configuring Group Policy. III,IV
  J. Demonstrate knowledge of managing software by using Group Policy. III,IV
  K. Demonstrate knowledge of managing file resources and disks. III,IV
  L. Demonstrate knowledge of configuring Remote Access Services (RAS). III,IV
  M. Demonstrate knowledge of supporting DHCP and WINS in Windows 2000. III,IV
  N. Demonstrate knowledge of implementing disaster protection in Windows 2000 systems. III,IV
  O. Demonstrate knowledge of Windows 2000 TCP/IP. III,IV
  P. Demonstrate knowledge of upgrading client operating systems. III,IV
  Q. Demonstrate knowledge of performing Remote Installation Services (RIS). III,IV
  R. Demonstrate knowledge of user and security management. III,IV
  S. Demonstrate knowledge of solving common performance problems.I,III,IV
  T. Demonstrate client service, teamwork skills and good communications skills to resolve problems and complete tasks. I,II,IX
*Roman numerals after course objectives reference goals of the NETW program.
III. Instructional Processes*:     
Students will:      
  1. Use Windows 2000 operating systems commands and utilities to perform practical tasks for computing. Communication, Problem Solving and Decision Making, Technological Literacy, Information Literacy, Personal Development, Transitional Strategy, Active Learning
  2. Demonstrate knowledge of networking, electronic communication, and associated subjects. Problem Solving and Decision Making, Technological Literacy, Information Literacy, Active Learning
  3. Solve problems encountered in the subjects of networking, electronic communications, and associated subjects. Problem Solving and Decision Making, Technological Literacy, Information Literacy, Personal Development, Transitional Strategy, Active Learning
  4. Participate in problem-solving teams. Communication, Problem Solving and Decision Making,  Personal Development, Transitional Strategy, Active Learning
  5. Handle and examine modern computing devices. Technological Literacy, Personal Development, Transitional Strategy, Active Learning
  6. Prepare documents and presentations for management explaining computer networks and communications hardware/software, etc. to meet user requirements. Communication, Problem Solving and Decision Making, Technological Literacy, Information Literacy, Personal Development, Transitional Strategy, Active Learning
  7. Practice elements of the work ethic such as punctuality, professionalism, dependability, cooperation, and contribution. Personal Development
*Strategies and outcomes listed after instructional processes reference Pellissippi State’s goals for strengthening general education knowledge and skills, connecting coursework to experiences beyond the classroom, and encouraging students to take active and responsible roles in the educational process.
IV. Expectations for Student Performance*: 
Upon successful completion of this course, the student should be able to:
1. Explain features of the Windows 2000 system. A,H,R
2. Plan and prepare for the installation for Windows 2000 . B,T
3. Install Windows 2000 from a CD-ROM. B,T
4. Install Windows 2000 from a network. B,T
5. Troubleshoot Windows 2000 setup problems. B,T
6. Explain the features, operations, etc. of Microsoft DNS. D
7. Install, configure, and troubleshoot the DNS Service. E,T
8. Explain the features, operations, etc. of Active Directory Services. F
9. Install, configure, and troubleshoot the Active Directory Service. G,T
10. Explain the concept of Group Policy for managing a Windows 2000 system. H
11. Apply and configure Group Policy for managing desktop environments. I,T
12. Use Group Policy to manage software deployment and upgrades. J
13. Explain the tasks for managing file and disk resources in a Windows 2000 system. K
14. Use the available techniques for managing file resources on a Windows 2000 system. K,T
15. Understand the new authentication protocols in a Windows 2000 system. L
16. Configure inbound and outbound connections with RAS. L,T
17. Create and examine remote Access Policies. L
18. Explain new Microsoft DHCP and WINS functionalities in Windows 2000 system. M
19. Perform common disk management tasks in Windows 2000 system. K,S,T
20. Explain disaster protection options for Windows 2000 systems. N,R
21. Use backup and restore procedures available for a Windows 2000 system. N,T
22. Perform an emergency disk repair for a damaged Windows 2000 system installation. N,S,T
23. Plan and implement a Windows 2000 TCP/IP configuration. O,P,S,T
24. Plan and perform a remote Windows 2000 system installation using Remote Installation Services (RIS). Q,S,T
*Letters after performance expectations reference the course objectives listed above.
V. Evaluation:
A. Testing Procedures:
Three (3) MAJOR examinations each worth 333 points will be given.  Each will be cumulative.  Hands-on learning activities done individually and in teams will also serve as the basis for course evaluation.  For Chapters 13-19, there will be a  "Chapter Examination" worth 50 points administered (350 points total for all 7 exams). This grading component will be worth 1,350 points. A COMPREHENSIVE final term project worth 650 points will be DUE NO LATER THAN the scheduled Final Exam period.  This project WILL consist of a laboratory requiring a network system installation and configuration using ALL material learned during the semester.
B. Laboratory Expectations:
Laboratory exercises, examination question preparation, and project documentations are worth 1000 points.
C. Field Work:
N/A
D. Other Evaluation Methods:
N/A
E. Grading Scale:
2600 - 2340 points A (90%-100%)
 2080 - 2339 points B (80%-89.9%)
 1820 - 2079 points C (70%-79.9%)
 1690 - 1819 points D (65%-69.9%)
 <= - 1689 points F (0%-64.9%)
VI. Policies:
A. Attendance Policy:
This course uses software and hardware not normally available out-of-class to students.  Regular attendance is required for success in this class. Refer to the Class Policies document for more information.

Pellissippi State Technical Community College expects students to attend all scheduled required instructional activities.  As a minimum, students in all courses MUST BE PRESENT for at least 75 percent of their scheduled class and laboratory meetings in order to receive credit for the course (Pellissippi State Catalog). Departments, Programs, and Instructors MAY have additional attendance requirements to enhance the learning environment in courses where specialized hardware and software is furnished by the College and may not be available to the students outside the laboratory.

B. Academic Dishonesty: