PELLISSIPPI STATE TECHNICAL COMMUNITY COLLEGE MASTER SYLLABUS
HEALTH CARE INSURANCE SURVEY OST 2950
Class Hours: 3.0						Credit Hours: 3.0
Laboratory Hours: 0.0						Revised: Spring 07
NOTE: This course is not designed for transfer credit.
Catalog Course Description:
	A study of insurance plans and payers, claim form completion specific to the insurance carrier and reimbursement issues.
Entry Level Standards:
	Students must be able to read, write, and spell at the college level.  Successful completion of the medical terminology course sequence is required.
Prerequisites:
	OST 2940
Textbook(s) and Other Course Materials:
	Required:  ICD-9-CM with Volumes 1, 2, & 3 and HCPCS Level II and CPT-4 code books used in OST 2940 or current issue.
I. Week/Unit/Topic Basis:
	Week				Topic
	1				Career and Legal Issues
	2				Basics of Health Insurance
	3				Managed Care Systems
	4				Medical Documentation; Diagnostic and Procedural Coding
	5				EXAM and Health Insurance Claim Forms
	6				Health Insurance Claim Forms
	7				Medicare
	8				Medicaid
	9				CHAMPUS, CHAMPVA, and TRICARE
	10				EXAM and Electronic Data Interchange
	11				Receiving Payments and Insurance Problem Solving
	12				Insurance Collection Strategies
	13				Workers Compensation
	14				Disability Insurance and Disability Benefit Programs
	15				FINAL EXAM
II. Course Objectives*:
	A.			Exhibit an understanding of the role of mandatory regulatory and governmental agencies within the medical practice setting. XI, XII
	B.			Demonstrate knowledge of medical office staff roles and the requirements for proper licensure, accreditation, and certification within a medical setting. III, VI
	C.			Describe insurance plans that will be present within a medical setting. III, V, XI
	D.			Demonstrate knowledge of problem-solving in the area of claim processing, delinquent claims, carrier denials, and compliance programs.  III, V, VI, VIII, XI
	E.			Acquire an understanding of basic risk management principles within a medical    setting. XI
	F.			Prepare universal insurance claim forms for reimbursement of medical claims.  V, X, XI, XII
*Roman numerals after course objectives reference goals of the OST program.
III. Instructional Processes*:
Students will:
	1.			Initiate a personal library of reference material including medical dictionaries, common abbreviations/eponyms which will allow accurate and timely interpretation of the medical terms necessary for effective communication (both verbal and written) in a medical environment. (Communication Outcome)
	2.			Resolve medical insurance problems in a simulated medical office practice using accurate and efficient communication. (Active Learning Strategy)
	3.			Develop research skills using the Internet and library resources to find information pertinent to topics related to health insurance and billing. (Active Learning Strategy)
	4.			Access Pellissippi State User Account to find library resources pertaining to Health Care Insurance, and evaluate these resources with particular reference to billing. (Technological Literacy Outcome)
	5.			Develop oral presentation skills to present individual and team information from research. (Technological Literacy Outcome, Communication Outcome, and Active Learning Strategy)
	6.			Use the computer to complete HCFA 1500 claim form. Practice communication skills by use of E-mail to other students and to communicate with the lead instructor. (Technological Literacy Outcome)
	7.			Internalize the work ethic by regularly completing assignments, being punctual, dependable, cooperating with the teacher and other classmates, completing class project, and acting in a professional manner. (Active Learning Strategy, Transitional Strategy)
	8.			Read assigned materials and participate in class discussions. (Communication Outcome, Active Learning Strategy)
	9.			Collaborate in teams to analyze claim forms, determine errors, and make corrections. (Communication Outcome, Active Learning Strategy)
	10.			Prepare sample of work for portfolio. (Transitional Strategy, Communication Outcome, Active Learning Strategy)
*Strategies and outcomes listed after instructional processes reference TBR's goals for strengthening general education knowledge and skills, connecting coursework to experiences beyond the classroom, and encouraging students to take active and responsible roles in the educational process.
IV. Expectations for Student Performance*:
Upon successful completion of this course, the student should be able to:
	1.			Discuss legal/ethical issues regarding insurance filing/billing.  A, B
	2.			Identify and define the role of mandatory, regulatory, and governmental agencies      within the medical office setting. A
	3.			Discuss the requirements for proper licensure, accreditation and certification. B
	4.			Explain the differences in various health insurance plans: HMO, POS, PPO, Medicaid, and Medicare. C
	5.			Understand how different health care settings are organized and operate. B
	6.			Describe the information needed to complete each portion of the insurance claim form(s).  C, F
	7.			Apply principles of risk management to reduce medical practice liability. E
	8.			Identify problem claims, trace delinquent claims and insurance problems.  D
	9.			Complete insurance claim forms with data provided.  F
	10.			Define terms, phrases and abbreviations specific to each health insurance plan. C
*Letters after performance expectations reference the course objectives listed above.
V. Evaluation:
	A. Testing Procedures: 40% of grade
			A midterm examination and a final examination will be given for this course.  Information from class lectures, the text, and any guest speakers will also be covered on the examinations.
	B. Homework Expectations: 40% of grade
		Homework assignments will be given on each topic.  Each student is expected to complete all homework assignments.  Homework assignments will be turned in for a grade and will be calculated into the final grade as shown.
	C. Field Work:
		Plan 2-4 hours of study for each one hour of class. If you are experiencing problems, please consult the instructor.
	D. Other Evaluation Methods: 20% of grade
		One special outside assignment will be presented orally to the class for 10% of final grade. Class participation will also count 10% of final grade.
	E. Grading Scale:
		A      93-100 B+    90-92 B      85-89 C+    80-84 C      75-79 D     70-74 F      Less than 69
VI. Policies:
	A. Attendance Policy:
		Pellissippi State Technical Community College expects students to attend all scheduled instructional activities. As a minimum, students in all courses must be present for at least 75 percent of their scheduled class and laboratory meetings in order to receive credit for the course. [NOTE: No differentiation is noted for excused/unexcused absences. These will be treated as an absence.] Regular attendance is required to receive veteran's benefit pay.  Instructors are required to report non-attendance to the Veterans Affairs Office which reports non-attendance to the Veterans Administration Regional Office. Payments are adjusted or canceled if attendance is not regular.
	B. Academic Dishonesty:
		Plagiarism, cheating, and other form of academic dishonesty are prohibited. Students guilty of academic misconduct, either directly or indirectly through participation or assistance, are immediately responsible to the instructor of the class. In addition to other possible disciplinary sanctions which may be imposed through the regular Pellissippi State procedures as a result of academic misconduct, the instructor has the authority to assign an F or a zero for the exercise or examination or to assign an F in the course.
	C. Accommodations for disabilities:
		If you need accommodations because of a disability, if you have emergency medical information to share, or if you need special arrangements in case the building must be evacuated, please inform the instructor immediately. Please see the instructor privately after class or in his/her office. Students must present a current accommodation plan from a staff member in Services for Students with Disabilities (SSWD) in order to receive accommodations in this course. Services for Students with Disabilities may be contacted by going to Goins 127 or 131 or by phone: 694-6751(Voice/TTY) or 539-7153.
	D. Other Policies:
		Students must have a valid PSTCC ID to be presented on demand to gain access to PSTCC facilities.