|
|
|||||||||||||
|
OFFICE PROFICIENCY ASSESSMENT AND CERTIFICATION |
|||||||||||||
|
Class Hours: 1.0 |
|
Credit Hours: 1.0 |
|
||||||||||
|
Laboratory Hours: 0.0 |
|
Revised: Fall 08 |
|
||||||||||
|
NOTE: This course is not
designed for transfer credit. |
|
||||||||||||
|
Catalog Course
Description: |
|
|
|||||||||||
|
|
An application-oriented
assessment of students’ proficiency in business or medical office
skills. Finalization of the portfolio is required. |
||||||||||||
|
Entry Level Standards: |
|
|
|||||||||||
|
|
The student must have math,
writing, verbal, and English language skills at the college level. |
||||||||||||
|
Corequisite: |
|
|
|||||||||||
|
|
OST 2360 or 2935 |
||||||||||||
|
Textbook(s) and Other
Course Materials: |
|
|
|||||||||||
|
|
1.
Office Proficiency Assessment and Certification
Software and Candidate Manual,
Copyright 2003, International Association of Administrative Professionals
(formerly known as Professional Secretaries International) and Biddle &
Associates, Inc. (Copies provided by OST Department for use in Main Campus
Testing Center during testing.) 2.
Two 3.5-inch
double-sided, high-density diskettes. (Required only if student desires
national certification. Please format disks before giving to instructor.) 3.
VHS tape used
to record your mock interview. 4.
A one-inch
portfolio with protector sheets. |
||||||||||||
|
I. Week/Unit/Topic Basis: |
|
|
|
||||||||||
|
|
Week |
Topic |
|
||||||||||
|
|
1 |
Orientation Introduction; certification
standards; expectations; time-line requirements. Demo version practice
testing over Keyboarding and Word Processing, Language Arts, Records
Management, Financial Recordkeeping and Data Entry (optional). |
|||||||||||
|
|
2-7 |
Administration, grading,
and re-testing over the Office Proficiency and Assessment Certification exam.
All testing will be completed at the Main campus testing center. |
|||||||||||
|
|
7-8 |
OST Portfolio due. |
|||||||||||
|
|
9-10 |
Revise OST Portfolio. Preview video in |
|||||||||||
|
|
11-12 |
Mock Interview coordinated
by Placement Office. Resubmit revised OST Portfolio. |
|||||||||||
|
II. Course Objectives*: |
|
|
|
||||||||||
|
|
A. |
Perform file management,
keyboarding and word processing activities at employable standards. (I, II,
III) |
|||||||||||
|
|
B. |
Demonstrate the application
of basic language arts skills to basic business documents at employable
standards. (IV, VII, IX) |
|||||||||||
|
|
C. |
Understand and apply basic
records management rules for both alphabetic and numeric filing. (X, XI) |
|||||||||||
|
|
D. |
Compute general office
financial applications and recordkeeping activities. (X, XI) |
|||||||||||
|
|
E. |
Retrieve, edit, and print a
spreadsheet and a database. (Database is optional for HCOA students. HCOA
students required to complete Professional-Medical module.) (I, III) |
|||||||||||
|
|
F. |
Create, edit, and print a
slide presentation using presentation software. (Required of Business
concentration students only.) (X, XI) |
|||||||||||
|
|
G. |
Demonstrate and practice
interview techniques through mock interview participation. (I, II, III) |
|||||||||||
|
*Roman numerals after
course objectives reference goals of the OST program. |
|||||||||||||
|
III. Instructional
Processes*: |
|
|
|
||||||||||
|
Students will: |
|
|
|
|
|||||||||
|
|
1. |
Solve keyboarding and word
processing problems based on real office documents until certification
standards are met. Transitional Strategies |
|||||||||||
|
|
2. |
Solve language arts
problems based on real office situations until certification standards are
met. Transitional Strategies |
|||||||||||
|
|
3. |
Solve records management
problems based on real office situations until certification standards are
met. Transitional Strategies |
|||||||||||
|
|
4. |
Solve financial
record-keeping problems based on real office situations until certification
standards are met. Transitional Strategies |
|||||||||||
|
|
5. |
Use technology to promote
the objectives of the course; specifically, the Windows operating system, MS
Office Professional, WordPerfect, and the OPAC testing software. Technological
Literacy Outcome |
|||||||||||
|
|
6. |
Participate in the mock
interview process arranged through the Placement Office for OST majors. Communication Outcome and Active Learning
Strategies |
|||||||||||
|
*Strategies and outcomes
listed after instructional processes reference TBR’s
goals for strengthening general education knowledge and skills, connecting
coursework to experiences beyond the classroom, and encouraging students to
take active and responsible roles in the educational process. |
|||||||||||||
|
IV. Expectations for
Student Performance*: |
|
|
|||||||||||
|
Upon successful completion of
this course, the student should be able to: |
|
||||||||||||
|
|
1. |
Demonstrate file management
utilities using Windows at 75 percent accuracy. A |
|||||||||||
|
|
2. |
Keyboard at least 53 gross words
per minute on a five-minute timed writing with 95 percent accuracy. A |
|||||||||||
|
|
3. |
Keyboard medical writings
at least 53 gross words per minute on a five-minute timed writing with 95 percent
accuracy. (HCOA concentration students-optional) A |
|||||||||||
|
|
4. |
Demonstrate the ability to
use all of the following word processing functions at 100 percent accuracy: A bold block indent center copy delete hard hyphen hard page break hard return hard space insert move spell check printing underscore widow/orphan |
|||||||||||
|
|
5. |
Select appropriate
paragraphs and merge them into a correctly formatted business letter style at
100 percent accuracy. A, B |
|||||||||||
|
|
6. |
Transcribe a letter (or
medical report for HCOA students) from voice dictation at 75 percent accuracy
level. A, B |
|||||||||||
|
|
7. |
Compose and format minutes
to a meeting from rough draft copy at 75 percent accuracy level. A |
|||||||||||
|
|
8. |
Demonstrate the ability to
use all of the following word processing function at 75 percent accuracy. A decimal tab headers/footers pagination hard page break right
justified tab spell check double underline global search/replace printing left justified tab superscript subscript |
|||||||||||
|
|
9. |
Demonstrate the proper use
of grammar rules as found in a business letter based on 75 percent accuracy
as validated by industry. B |
|||||||||||
|
|
10. |
Demonstrate the proper use of
spelling as found in a business letter based on 75 percent accuracy as
validated by industry. B |
|||||||||||
|
|
11. |
Demonstrate the proper use
of punctuation rules as found in a business letter based on 75 percent accuracy
as validated by industry. B |
|||||||||||
|
|
12. |
Demonstrate the proper use
of capitalization rules as found in a business letter based on 75 percent
accuracy as validated by industry. B |
|||||||||||
|
|
13. |
Index filing segments for both
alphabetic and numeric methods at 75 percent accuracy based on ARMA
Association of Records Managers and Administrators) standards. C |
|||||||||||
|
|
14. |
Code filing segments for both
alphabetic and numeric methods at 75 percent accuracy based on ARMA
(Association of Records Managers and Administrators) standards. C |
|||||||||||
|
|
15. |
Alphabetize filing segments
for both alphabetic and numeric methods at 75 percent accuracy based on ARMA
(Association of Records Managers and Administrators) standards. C |
|||||||||||
|
|
16. |
Reconcile an office bank
statement. D |
|||||||||||
|
|
17. |
Prepare bank deposits involving
credits, debits, and petty cash transactions. D |
|||||||||||
|
|
18. |
Demonstrate a 75 percent
proficiency level on basic math applications as applied to business
activities. D |
|||||||||||
|
|
19. |
Demonstrate ability to maintain
an office petty cash fund with deposits and disbursements. D |
|||||||||||
|
|
20. |
Demonstrate ability to
retrieve, edit, insert, and delete an Excel 2003 spreadsheet at 75 percent
proficiency level. E |
|||||||||||
|
|
21. |
Demonstrate ability to save
and print an Excel 2003 spreadsheet. E |
|||||||||||
|
|
22. |
Demonstrate ability to add,
modify, delete, sort, and print records in an Access 2003 database at 75
percent proficiency level. (Optional for HCOA students) E |
|||||||||||
|
|
23. |
Demonstrate ability to create, modify, delete, and
print slides in PowerPoint 2003 at 75 percent proficient level. (Optional for
HCOA students) (F) |
|||||||||||
|
|
24. |
Demonstrate the ability to use correct medical terms,
medical proofreading/language arts skills, and medical transcription
production at 75 percent proficiency level. (HCOA concentration students
only) (A, B, E) |
|||||||||||
|
|
25. |
Demonstrate appropriate interview techniques. (G) |
|||||||||||
|
*Letters after performance
expectations reference the course objectives listed above. |
|||||||||||||
|
V. Evaluation: |
|
|
|||||||||||
|
|
A. Testing Procedures: |
||||||||||||
|
|
TESTING PROCEDURES: Student
will take the OPAC exam until standards are met or until 10 hours of test
time has expired. All testing will be completed at the Main campus testing
center where accurate time logs will be maintained. Standards for
certification are set nationally by the International Association of
Administrative Professionals (formerly known as Professional Secretaries
International) based on a two-year comprehensive validity study that served
as the foundation for the PSI Postsecondary Model Curriculum for Office Careers.
(On some tests, higher standards have been set by the OST faculty.) Module testing will be done
at the Main campus testing center ONLY. Student will have 10 hours to
complete all test units. Any tests completed after the 10 logged testing
hours will not be accepted. All testing must be completed by midterm in the
semester (see Calendar of Course Events for exact dates). NO EXTRA TESTING
TIME WILL BE GIVEN. |
||||||||||||
|
|
B. Laboratory Expectations: |
||||||||||||
|
|
N/A |
||||||||||||
|
|
C. Field Work: |
||||||||||||
|
|
Student will submit OST
Portfolio during seventh week of this course, preview the job interviewing
video in the |
||||||||||||
|
|
D. Other Evaluation
Methods: |
||||||||||||
|
|
If applicable, will be
provided by instructor via syllabus supplement. |
||||||||||||
|
|
E. Grading Scale: |
||||||||||||
|
|
Grades are given for each
unit of the five modules required. The following grading scales will be used
for units passed as indicated below. You must pass all units required for
your OST option (Business or HCOA) at certification level in order to receive
a grade of "A" in the course. GRADING SCALE
FOR MODULES 1, 2, 3, 4 AND 5 |
||||||||||||
|
VI. Policies: |
|
|
|||||||||||
|
|
A. Attendance Policy: |
||||||||||||
|
|
|
||||||||||||
|
|
B. Academic Dishonesty: |
||||||||||||
|
|
Plagiarism, cheating, and other
forms of academic dishonesty are prohibited. Students guilty of
academic misconduct, either directly or indirectly through participation or
assistance, are immediately responsible to the instructor of the class.
In addition to other possible disciplinary sanctions which may be imposed
through the regular |
||||||||||||
|
|
C. Accommodations for
disabilities: |
||||||||||||
|
|
If you need accommodations
because of a disability, if you have emergency medical information to share,
or if you need special arrangements in case the building must be evacuated, please
inform the instructor immediately. Please see the instructor privately after
class or in his/her office. Students must present a current accommodation
plan from a staff member in Services for Students with Disabilities (SSWD) in
order to receive accommodations in this course. Services for Students with
Disabilities may be contacted by going to Goins 127
or 131 or by phone: 694-6751(Voice/TTY) or 539-7153. |
||||||||||||
|
|
D. Other Policies: |
||||||||||||
|
|
In order for grades to be calculated,
all testing must be completed in a timely fashion. Testing must be completed
by date designated. Students must have a valid
PSTCC ID to be presented on demand to gain access to PSTCC facilities. COMPUTER USAGE GUIDELINES:
College-owned or -operated computing resources are provided for use by
students of |
||||||||||||