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PELLISSIPPI STATE COMMUNITY COLLEGE |
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BUSINESS COMMUNICATIONS |
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Class Hours: 3.0 |
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Credit Hours: 3.0 |
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Laboratory Hours: 0.0 |
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Revised: Fall 09 |
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NOTE: This course is not
designed for transfer credit. |
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Catalog Course
Description: |
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Language arts skills,
including punctuation, spelling, editing, proofreading, and vocabulary, are reviewed
and stressed. Transcription of business communications from voice dictation
using computers and transcribers. Students build on skills learned in
keyboarding and word processing courses.
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Entry Level Standards: |
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Minimum typing speed of 53
words per minute; basic knowledge of advanced features of Microsoft Word;
basic business and technical writing skills. |
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Prerequisites: |
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OST 2006 |
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Textbook(s) and Other
Course Materials: |
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I. Week/Unit/Topic
Basis: |
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Week |
Topic |
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1 |
Orientation to course Business
Communication Machine
Transcription Chapter 1
Machine Transcription |
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2 |
Business
Communication Machine
Transcription Chapter 2 Transcription
Agreement Principles Chapter 3 Transcription
Agreement Problems |
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3 |
Business
Communication Machine
Transcription Chapter 4
Hotel Services and Recreation |
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4 |
Business
Communication Chapter 2 (continued) Planning Written Business
Messages |
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5 |
Transcription Test One Chapters 1-5 Business
Communication Machine
Transcription |
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6 |
Business Communication Chapter 3 (continued) Developing Business
Messages Machine
Transcription |
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7 |
Business
Communication Chapter 4
Writing Positive and Neutral News Messages Machine
Transcription |
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8 |
Business
Communication Chapter 4 (continued) Writing Positive and Neutral News
Messages Machine
Transcription Chapter 9
Travel and Tourism |
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9 |
Business
Communication Chapter 5 Writing Bad News Messages Machine
Transcription Chapter 10
Electronic Publishing |
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10 |
Transcription Test Two Chapters 6-10 Business
Communication Chapter 5 (continued) Writing Bad News Messages Machine
Transcription Chapter 11 Real Estate
and Property Management Chapter 12 - Computers |
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11 |
Business
Communication Chapter 6
Writing Persuasive Messages Machine
Transcription |
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12 |
Business Communication Chapter 6
Writing Persuasive Messages (continued) Machine
Transcription Chapter14 Electronic Communications |
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13 |
Business
Communication Chapter 7
Writing Employment and Special Messages Machine
Transcription Chapter 15 Advertising and Marketing |
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14 |
Business
Communication Chapter 7
Writing Employment and Special Messages (continued) |
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15 |
Transcription Test Three Chapters 11-15 |
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II. Course Objectives*: |
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A. |
Demonstrate proper
utilization of dictation/transcription audio technology. VII |
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B. |
Employ proper techniques of
dictation/transcription to produce accurate mailable correspondence. I, II,
III, VI, VII, X, XI |
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C. |
Proofread accurately for
grammatical and contextual errors. X |
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*Roman numerals after
course objectives reference goals of the OST program. |
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III. Instructional
Processes*: |
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Students will: |
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1. |
Transcribe business letters, memos, and reports
using word processing software. (Technological Literacy Outcome, Active
Learning Strategy) |
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2. |
Refine listening skills by transcribing business
documents from dictation. (Communication Outcome, Technological Literacy
Outcome, Active Learning Strategies) |
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3. |
Review and apply language arts skills when
transcribing business documents. (Communication Outcome, Technological
Literacy Outcome, Active Learning Strategy) |
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4. |
Expand business vocabulary by completing weekly word
study assignments. (Communication Outcome) |
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Use reference materials to complete acceptable
business documents. (Technological Literacy Outcome) |
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6. |
Internalize the work ethic
by regularly attending class, being punctual, being dependable, cooperating
with the teacher and other classmates, and acting in a professional manner
while in class. (Transitional Strategy, Active Learning Strategy) |
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*Strategies and outcomes
listed after instructional processes reference TBRs goals for strengthening
general education knowledge and skills, connecting coursework to experiences
beyond the classroom, and encouraging students to take active and responsible
roles in the educational process. |
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IV. Expectations for
Student Performance*: |
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Upon successful completion
of this course, the student should be able to: |
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1. |
Identify and use properly
the different parts of machine transcription equipment. (A) |
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Describe the difference
between a centralized and decentralized system of dictation equipment. (A) |
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3. |
Identify and use properly the
different parts of machine dictation equipment. (A) |
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Identify optional features
on machine dictation and transcription equipment. (A) |
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Display the proper
listening techniques for both transcription and dictation. (B) |
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6. |
Operate machine
transcription equipment properly by keying continuous while listening in
thought units. (B) |
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7. |
Understand and use the
dictation techniques of order, voice, identification, visualization, and simple-talk
language. (B) |
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8. |
Produce first-time mailable
copy of letters, memorandums, and reports in proper format. (B) |
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Organize work properly for
the dictation/ transcription process by displaying the proper desk arrangement,
machine setup, and time schedule. (B) |
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10. |
Identify and use properly
reference materials that are available to dictators and transcribers. (C) |
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11. |
Identify and use
proofreaders' marks. (C) |
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12. |
Refer to reference texts,
if necessary, to use correct punctuation marks and capitalization rules in
both dictation and transcription. (C) |
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13. |
Refer to reference texts,
if necessary, to construct sentences properly using complete sentences,
subject-verb agreement, and proper tense. (C) |
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14. |
Identify and spell properly
the vocabulary used in different business organizations. (C) |
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*Letters after performance
expectations reference the course objectives listed above. |
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V. Evaluation: |
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A. Testing Procedures: 50%
of grade |
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B. Laboratory Expectation: |
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N/A |
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C. Field Work: |
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N/A |
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D. Other Evaluation
Methods: 50% of grade |
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1. Homework: 10% 2. Grammar/Spelling/Chapter Quizzes: 20% 3. Transcription: 20% Transcripts will be graded on completion
and grammar, punctuation, document style, spelling, word division,
correctness and other language arts skills as they relate to business
communications. |
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E. Grading Scale: |
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A
93 - 100 |
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VI. Policies: |
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A. Attendance Policy: |
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Pellissippi State Technical
Community College expects students to attend all scheduled instructional
activities. As a minimum, students in all courses must be present for
at least 75 percent of their scheduled class and laboratory meetings in order
to receive credit for the course. (Pellissippi
State Online Catalog) |
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B. Academic Dishonesty: |
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Plagiarism, cheating, and other
forms of academic dishonesty are prohibited. A student guilty of
academic misconduct, either directly or indirectly through participation or
assistance, are immediately responsible to the instructor of the class.
In addition to other possible disciplinary sanctions which may be imposed
through the regular Pellissippi State procedures as a result of academic
misconduct, the instructor has the authority to assign an F or a zero for the
exercise or examination or to assign an F in the course. (Pellissippi State Online Catalog) |
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C. Accommodations for
disabilities: |
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Students who need accommodations because of a disability, have
emergency medical information to share, or need special arrangements in case
the building must be evacuated should inform the instructor immediately,
privately after class or in her or his office. Students must present a
current accommodation plan from a staff member in Services for Students with
Disabilities (SSWD) in order to receive accommodations in this course.
Services for Students with Disabilities may be contacted by going to Goins
134 or 126 or by phone: 694-6751(Voice/TTY) or 539-7153. More information is
available at www.pstcc.edu/departments/swd/ |
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D. Other Policies: |
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Students must have a valid
PSTCC ID to be presented on demand to gain access to PSTCC facilities. Computer Usage Guidelines: College-owned or operated
computing resources are provided for use by students of Pellissippi State.
All students are responsible for the usage of Pellissippi States computing
resources in an effective, efficient, ethical and lawful manner. (Pellissippi State Online Catalog) |
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