The internship work schedule shall be determined between the work supervisor and the intern to afford a minimum of 90 hours on the job. If the job is paid, intern may work as many hours as school schedule permits. No pay from the employer is required; however, supervising offices may elect to provide stipends, paid parking/mileage reimbursement, or paid employment. The intern shall observe all standards of legal ethics and confidentiality and comply with all office policies.

1. Demonstrate a working knowledge of the most current office software applications and hardware technologies. (I, II, III, VIII, X, XII)
2. Exhibit skills relevant to records management, accuracy, efficiency and customer service. (II, III, X, XI, XII)
3. Demonstrate good communication skills when working with other office support professionals. I, III, X
4. Exhibit ability to effectively work in a professional environment. I, II, III, IV, V, VII

The student will use the following processes to accomplish the objectives of this course:

1. Prepare an application and resume for the search for an internship position in the office administrative field. Participate in an interview with the Internship Coordinator in preparation for interviewing with potential employers. This meeting should take place prior to the beginning of the enrolled term. Actively participate in the search for an internship. (Communication Outcome, Technological Literacy Outcome, Transitional Strategies)
   
   
2. Provide the employer with a strong work ethic by regularly attending and being punctual for the internship job. (Social/Behavioral Sciences Outcome)
   
   
3. Communicate regularly and effectively with team/co-workers and supervisors to ensure timely and accurate completion of work and to establish good human relationships. (Communication Outcome, Social/Behavioral Sciences Outcome, Transitional Strategies)
   
   
4. Demonstrate positive attitude and professionalism. (Social/Behavioral Sciences Outcome, Transitional Strategies)

The student should be able to:

1. Actively participate in the job search for an internship. (A, B, C)
2. Gain valuable work experience in the office support/administrative field. (A, B, C, D, F)
3. Secure an edge on the job market by gaining actual work experience. (A, B, C)
4. Increase knowledge, experience, and self-confidence. (A, B, C)

1. Testing Procedures:  N/A
   
   
2. Laboratory Expectations:  N/A
   
   
3. Field Work:  N/A
   
   
4. Other Evaluation Methods:
   1. The grade for the internship is Pass/No Pass. To pass, the intern must: meet all requirements as stated in this syllabus; submit all required documentation in a timely manner; verify completion of the required hours; arrange and schedule a site visit for the Internship Coordinator; submit a completed student evaluation form; pass the employer evaluation; and complete an updated resume and other paperwork for the Placement office
      
      
   2. The intern is responsible for enrolling in the course and paying all fees, scheduling an initial interview with the Internship Coordinator prior to the beginning of the enrolled term, and bringing to the interview all completed initial paperwork including: application, resume, and transcript. (Read everything under “Students” on the internship webpage: http://www.pstcc.edu/departments/bctpi/).
      
      
   3. Progress conferences with the Internship Coordinator are not required but may be scheduled at any time during the semester on an “as needed” basis. However, interns are expected to check student and personal email accounts on a regular basis throughout the semester to maintain regular communication with the Coordinator. Notify Coordinator immediately if phone numbers or emails change during the internship.
      
      
   4. The intern will notify the Internship Coordinator immediately upon accepting an internship position. At this time, or within one week of the internship start date, the intern will submit pertinent employer information [such as company name, supervisor's name, title, phone, email, fax].
      
      
   5. Regularly review the syllabus to assure all requirements are being met.
      
      
   6. Hours worked must be verified by the employer using either (1) time sheets signed by both the intern and the intern's supervisor, or (2) copies of official pay stubs. These must be submitted to the Coordinator by the last day of the enrolled term. All required hours MUST be completed with ONE employer.
      
      
   7. The intern will submit to the Internship Coordinator a final evaluation form describing and evaluating their internship experience. This “Student Evaluation” form, along with a “Timesheet” form for #6 above, is located on the Internship webpage: www.pstcc.edu/departments/bctpi/documents.html. This form must be submitted by the last day of the enrolled term. In some instances, where site visits cannot be accomplished, a written report is required in place of the visit and the evaluation form. (Discuss with Coordinator)
      
      
   8. The student will arrange and schedule with the Internship Coordinator a site visit to the Intern's workplace sometime prior to the completion of the required hours.
      
      
   9. The intern's work supervisor will submit a final evaluation form to the Internship Coordinator indicating the tasks assigned and rating the intern's performance. This form will be provided directly to the supervisor (not on the webpage), and must be submitted by the last day of the enrolled term.
      
      
   10. Tardiness, absenteeism, and/or general disciplinary problems will not be tolerated and can result in the failure of the internship course.
       
       
   11. The intern will be responsible for handling all software/hardware and other types of equipment provided by the employer in a responsible and ethical manner.

1. Attendance Policy:
   Pellissippi State Technical Community College expects students to attend all scheduled instructional activities. As a minimum, students in all courses must be present for at least 75 percent of their scheduled class and laboratory meetings in order to receive credit for the course. [NOTE: No differentiation is noted for excused/unexcused absences. These will be treated as an absence.] (Pellissippi State Catalog)
   
   
2. Academic Dishonesty:
   Plagiarism, cheating, and other forms of academic dishonesty are prohibited. Students guilty of academic misconduct, either directly or indirectly through participation or assistance, are immediately responsible to the instructor of the class. In addition to other possible disciplinary sanctions which may be imposed through the regular Pellissippi State procedures as a result of academic misconduct, the instructor has the authority to assign an F or a zero for the exercise or examination or to assign an F in the course. (Pellissippi State Catalog)
   
   
3. Accommodation for Disabilities:
   If you need accommodations because of a disability, if you have emergency medical information to share, or if you need special arrangements in case the building must be evacuated, please inform the instructor immediately. Please see the instructor privately after class or in his/her office. Students must present a current accommodation plan from a staff member in Services for Students with Disabilities (SSWD) in order to receive accommodations in this course.
   
   
4. Computer Usage Guidelines:
   College-owned or –operated computing resources are provided for use by students of Pellissippi State. All students are responsible for the usage of Pellissippi State's computing resources in an effective, efficient, ethical and lawful manner. (Pellissippi State Catalog)