Frequently Asked Questions

• When do I pay my fees?

• How can I pay my fees?

• Can I make payments on my fees?

• What are all these fees?

• What if the check I wrote for fees is returned unpaid from the bank?

• Will my fees change if I'm dropping and adding classes?

• When do I need to drop classes to receive a refund?

• How will I receive my refund if I drop classes or a class was canceled?

• When/How will I receive my financial aid check?

• Am I eligible to charge books/supplies in the bookstore and have it deducted from my financial aid?

How can I pay my fees?

1. Personal check or money order
   
   • Pay fees by check on-line!
     Log on to P.S. Web (available 6:00 a.m. to 2:00 a.m.). Click on Enter Student Services and type in your Student ID and Pin. Under Student Records, click on Account Summary and Pay by Check or Credit Card and then select the "Pay by Check" button.
   • Pay by check or money order in person at the Cashier's Office during normal office hours.
   • Mailed checks should be made payable to Pellissippi State, include the student's Campuswide ID or Social Security number on the face of the check, and be mailed to the Cashier's Office, P.O. Box 22990, Knoxville, TN 37933.
   • An after hours drop box is located at the Cashier's window at the Pellissippi Campus ONLY. Include the student's Campuswide ID or Social Security number on the face of the check or money order. (Please do not leave cash.)

2. MasterCard, VISA, Discover, or American Express
   
   • Pay fees by credit card on-line!
     Log on to P.S. Web (available 6:00 a.m. to 2:00 a.m.). Click on Enter Student Services and type in your Student ID and Pin. Under Student Records, click on Account Summary and Pay by Check or Credit Card and then select the "Credit Card Payment" button.
   • Pay by credit card in person at the Cashier's Office during normal office hours.
   • Pay fees by phone with a credit card. Call 865-694-6606 during normal office hours.

3. Cash - Please do not mail cash.

4. Financial Aid Credits
   Federal Pell Grant, Federal SEOG, TSAA, loan programs, Veterans Benefits, and various scholarships are offered. Payment of fees with financial aid is authorized by the student's acceptance of an offered award. For more information please contact the Financial Aid Office at 865-694-6565.

5. Fee Waivers and PC 191s
   Fee waivers are available for full-time employees of the Tennessee Board of Regents, University of Tennessee systems and the State of Tennessee executive, judicial or legislative branches. The waiver allows enrollment into one course per semester provided the employee registers for the course AFTER the priority registration period as defined by the College. For more information.

   A completed fee waiver should be submitted each semester to meet fee payment deadlines but must be submitted within the first two weeks of classes to be accepted for the semester. Fee waivers do not apply to continuing education programs.

6. Fee Discounts
   Spouse and dependents of the employees of the Tennessee Board of Regents and University of Tennessee educational systems may register at any time and receive a 50 percent discount on fees, provided the dependents are 26 years or under in age. Appropriate forms to request this discount are available at the employee's work location. For more information.

   Dependents of employees of the state of Tennessee and dependents of certified public school employees (NOTE: spouses do not received discounts) may register at any time and receive a 25 percent discount on fees, provided the dependents are 23 years or under in age. Appropriate forms to request this discount are available at their work location or Pellissippi State. For more information.

   A completed fee discount form should be submitted each semester to meet fee payment deadlines but must be submitted within the first two weeks of classes to be accepted for the semester. Fee discounts do not apply to continuing education programs.

7. Reduced Rate Registration - Student 60+ Years of Age/Permanently Disabled.
   Under T.C.A. Section 49-7-113, people with permanent disabilities and Tennessee residents 60 or older are eligible to enroll in courses on a space-available basis for audit without payment of maintenance, campus access, student activity, student recreation center, technology and late fees. The application fee and all applicable special course fees are charged.

   People with permanent disabilities and Tennessee residents 65 years of age or older are eligible to enroll in courses on a space-available basis for credit without payment of maintenance, campus access, student activity, student recreation center, technology and late fees. A service fee not to exceed $70 per semester, will be charged. The application fee and all applicable special course fees are charged.

   People with permanent disabilities must contact the Services for Students with Disabilities office to be certified as eligible for either program. Senior citizens must see the Cashier's Office to be certified as eligible for either program.

   People with permanent disabilities and senior citizen discounts do not apply to continuing education programs.

8. Sponsored Payments
   Upon receipt of authorization from a third party sponsoring agency, such as, Vocational Rehabilitation, Veteran's Administration, Private Industry Council, TRA, the armed forces, private companies, etc., the student must sign an invoice in the Cashier's office to complete fee payment. All fee payment deadlines must be met to avoid deletion of the student schedule.

9. Deferred Payment Plan
   Pellissippi State offers deferred fee payment options to eligible students. The deferred payment plan applies to all fee charges and requires an initial payment equal to a $20 service fee plus 50 percent of the student account balance (after deducting financial aid). The remaining balance due is payable in two equal installments later in the semester. A late fee of $25 per payment if payments are not received by the College by the due date.Note: Students may still owe a balance even after completely withdrawing from all classes.

   The deferred payment plan is not offered during the summer sessions. For more information about the deferred payment plan.

Can I make payments on my fees?

Fall 2008
Students may begin making payments for classes as soon as they register. Although all charges are due and payable in full at the beginning of each term, students in good financial standing at Pellissippi State may be eligible for the Deferred Payment Plan.

• The minimum down payment is equal to a $20 service fee plus 50% of semester fees (after deducting all financial aid).
• A late fee of $25 will be charged for any payment that is not received on or before the due date. (Maximum charge of $50 per semester).
• Students WILL NOT receive a bill in the mail but are still required to make all payments on time.
• Complete withdrawal from all classes DOES NOT release student from debt obligation and late fees apply.

What if the check I wrote for fees is returned unpaid from the bank?

Will my fees change if I'm dropping and adding classes?

• Fees are charged based on the number of credit hours enrolled by session. Dropping and adding an equal number of credit hours for the same session of the semester on the same day will not change your fee charges.

• If you drop and or add classes and therefore change the total number of credit hours by session or total hours for the semester, your fee charges will change.

• If you add credit hours, you may owe additional fees. You may not receive a bill in the mail but are responsible for paying by the fee payment due dates.

• If you add a class and decide not to attend the class, you must take the necessary steps to drop it from your schedule. You will not be automatically dropped from the class by the Cashier's office. Your fees will be adjusted based on the refund policy in effect on the date of your drop.

• Pellissippi State will begin disbursing refunds after the last day to add classes. Refunds less then $5 must be claimed at the Cashier's Office at any campus during normal office hours.
  

How will I receive my refund if I drop classes or a class was canceled?

When/How will I receive my financial aid check?

Am I eligible to charge books/supplies in the bookstore and have it deducted from my financial aid?

Beginning May 22, an entry will be placed on your student fee account as the authorization to charge is sent to the bookstore. You may view your account at P.S. Web (available 6:00 a.m. to 2:00 a.m.) and click on the Account Summary/Fee Payment option. The entry will list the maximum amount that you may charge for books and supplies. If there is no authorization entry on your account and your financial aid award is larger than your fee charges, please contact the financial aid office at 865-694-6565.

If the authorization entry is on your student fee account go to the bookstore between May 23-May 30 and select the required textbooks for your courses. Proceed to the line labeled Student Charges and give the bookstore cashier your identification. A picture ID (or two other forms of ID) is required for bookstore charges.