Frequently Asked Questions

• How do I confirm my attendance?

• How do I set up an authorized user?

• How do I setup an electronic refund profile?

• How do I sign up for text message alerts of my bill and scheduled payments?

• When do I pay my fees?

• How can I pay my fees?

• Can I make payments on my fees?

• What are all these fees?

• What is the eRate?

• What if the check I wrote for fees is returned unpaid from the bank?

• Will my fees change if I'm dropping and adding classes?

• What is the College Refund Policy?

• When do I need to drop classes to receive a refund?

• How will I receive my refund if I drop classes or a class was canceled?

• When/How will I receive my financial aid check?

• How can I have my financial aid funds electronically deposited to my checking/saving account?

• Am I eligible to charge books/supplies in the bookstore and have it deducted from my financial aid?

How can I pay my fees?

Avoid Long Lines - Pay Fees On-line!!!

• Log into your myPellissippi account
• Click on Student tab
• Click on Student Academic Services
• Click on Student Account
• Click on Account Detail for Current Term/Confirm Enrollment/Credit Card or Check Payments
• Select Term and click Submit (a summary of your account appears on the screen)
• Click on Yes, I will attend to confirm your enrollment
• Click on the Payment or Make a Payment box, follow the steps & you are done!!!

1. MasterCard, VISA, Discover, or American Express
   
   • Pay fees by credit card on-line! (see above)
   • Pay by credit card in person at the Cashier's Office during normal office hours.
   • Effective Fall semester 2011, PSCC will no longer accept credit/debit card payments over the phone. Due to increased regulations regarding privacy and security/identity theft, credit/debit card payments must be made in person or on the web.

2. Personal check or money order
   
   • Pay fees by check on-line! (see above).
   • Pay by check or money order in person at the Cashier's Office during normal office hours.
   • Mailed checks should be made payable to Pellissippi State, include the Student ID number on the face of the check, and be mailed to the Cashier's Office, P.O. Box 22990, Knoxville, TN 37933.
   • An after hours drop box is located at the Cashier's window at the Pellissippi Campus and Blount County Campus ONLY. Include the Student ID number on the face of the check or money order. (Please do not leave cash.)

3. Cash - Please do not mail cash.

4. Financial Aid Credits
   Federal Pell Grant, Federal SEOG, TSAA, loan programs, Veterans Benefits, and various scholarships are offered. Payment of fees with financial aid is authorized by the student's acceptance of an offered award. For more information please contact the Financial Aid Office at 865-694-6565.

5. Fee Waivers and PC 191s
   Fee waivers are available for full-time employees of the Tennessee Board of Regents, University of Tennessee systems and the State of Tennessee executive, judicial or legislative branches. The waiver allows enrollment into one course per semester provided the employee registers for the course AFTER the priority registration period as defined by the College. For more information.

   A completed fee waiver should be submitted each semester to meet fee payment deadlines but must be submitted by the fee waiver deadline to be accepted for the semester. Fee waivers do not apply to continuing education programs.

6. Fee Discounts
   Spouse and dependents of the employees of the Tennessee Board of Regents and University of Tennessee educational systems may register at any time and receive a 50 percent discount on fees, provided the dependents are 26 years or under in age. Appropriate forms to request this discount are available at the employee's work location. For more information.

   Dependents of employees of the state of Tennessee and dependents of certified public school employees (NOTE: spouses do not receive discounts) may register at any time and receive a 25 percent discount on fees, provided the dependents are 23 years or under in age. Appropriate forms to request this discount are available at their work location or Pellissippi State. For more information.

   A completed fee discount form should be submitted each semester to meet fee payment deadlines but must be submitted by the fee waiver deadline to be accepted for the semester. Fee discounts do not apply to continuing education programs.

7. Reduced Rate Registration - Student 60+ Years of Age/Permanently Disabled.
   Under T.C.A. Section 49-7-113, people with permanent disabilities and Tennessee residents 60 or older are eligible to enroll in courses on a space-available basis for audit without payment of maintenance, campus access, student activity, student recreation center, technology and late fees. The application fee and all applicable special course fees are charged.

   People with permanent disabilities and Tennessee residents 65 years of age or older are eligible to enroll in courses on a space-available basis for credit without payment of maintenance, campus access, student activity, student recreation center, technology and late fees. A service fee not to exceed $70 per semester, will be charged. The application fee and all applicable special course fees are charged.

   People with permanent disabilities must contact the Services for Students with Disabilities office to be certified as eligible for either program. Senior citizens must see the Cashier's Office to be certified as eligible for either program.

   People with permanent disabilities and senior citizen discounts do not apply to continuing education programs.

8. Sponsored Payments
   Upon receipt of authorization from a third party sponsoring agency, such as, Vocational Rehabilitation, Veteran's Administration, Private Industry Council, TRA, the armed forces, private companies, etc., the student must officially confirm that they are going to attend classes through their myPellissippi self-service account. All fee payment deadlines must be met to avoid deletion of the student schedule.

9. Deferred Payment Plan
   Pellissippi State offers deferred fee payment options to eligible students. The deferred payment plan applies to all fee charges and requires an initial payment equal to a $20 service fee plus 50 percent of the student account balance (after deducting financial aid). The remaining balance due is payable in two equal installments later in the semester. A late fee of $25 per payment is charged if the college does not receive payment by the due date. Note: Students may still owe a balance even after completely withdrawing from all classes.

   The deferred payment plan is not offered during the summer sessions. For more information about the deferred payment plan.

Can I make payments on my fees?

• The minimum down payment is equal to a $20 service fee plus 50% of semester fees (after deducting all financial aid).
• A late fee of $25 will be charged for any payment that is not received on or before the due date. (Maximum charge of $50 per semester).
• Students WILL NOT receive a bill in the mail but are still required to make all payments on time.
• Complete withdrawal from all classes DOES NOT release student from debt obligation and late fees apply.

Summer Term
The college payment plan is not available summer semester. Students may begin making payments for classes during the early registration period, but all charges are due in full at the beginning of each term.

All fee payment deadlines must be met to avoid deletion of the student schedule.

What if the check I wrote for fees is returned unpaid from the bank?

Will my fees change if I'm adding classes?

• If you add credit hours, you may owe additional fees. You may not receive a bill in the mail but are responsible for paying by the fee payment due dates.

• If you add a class and decide not to attend the class, you must take the necessary steps to drop it from your schedule. You will not be automatically dropped from the class by the Cashier's office. Your fees will be adjusted based on the refund/adjustment dates in effect on the date of your drop. (See next question for Refund Policy information)

What is the College Refund Policy?

How will I receive my refund if I drop classes or a class was canceled?

1. Fee adjustments for fees paid by credit card will be credited back to the card used to pay fees. If payment is made with multiple credit card accounts, refunding will be based on the order payment was received, i.e., the first card used to make a payment for the current term will be credited first up to the full amount paid on that card, then the second card will be credited, etc. It will be the responsibility of the credit card holders to apportion any refund amongst themselves. If the card used to pay fees is no longer active a refund check will be mailed to the student. Refunding will begin approximately two weeks after the end of each refund period.

2. Fee adjustments for fees paid by Cash, Check or Money Order, will be mailed to you approximately two weeks after the end of each refund period. Please make sure that Pellissippi State has your correct mailing address because having outdated mailing information may increase the time it takes to receive your check.

3. Fee adjustments for students on the Deferred Fee Payment Plan will cause a recalculation of installment payment amounts. Students are still responsible for any unpaid tuition, fees, and other charges after fee adjustments are made.

4. Fee adjustments for students who receive financial aid may be returned to the financial aid program and/or applied to the balances owed to the college. This also applies to accounts paid by any third party sponsor, such as Vocational Rehabilitation, Veteran's Administration, Waivers or Discounts.

5. Refunds less then $5 must be claimed at the Cashier's Office at any campus during normal office hours.

When/How will I receive my financial aid check?

1. Receive an Electronic Deposit
   - To have your financial aid funds electronically deposited you must Create a Refund Profile through your myPellissippi account. (See next question for step-by-step instructions). Note: Electronic refunds are processed first.
2. Receive a check by mail
   - Please verify that the college has your correct MAILING address, because having outdated mailing information may increase the time it takes to receive your check.

Regardless how you choose to receive your financial aid refunds the following criteria must be met:

1. You must be registered and have satisfactory academic progress by attending classes
2. Your financial aid must actually be credited to your student account (not a memo/authorized entry)
3. You must not have any financial aid holds
4. Your account balance must be a credit balance
5. If this is your first loan, you must complete the entrance interview

How do I sign up for text message alerts of my bill and scheduled payments?

• Step 1:   Log into your myPellissippi account
• Step 2:   Select the Students tab
• Step 3:   Select Student Academics Services
• Step 4:   Select Student Account
• Step 5:   Select Account Management Center
• Step 6:   Select Continue (if prompted for your University ID and PIN, your session has timed out.
                Please completely exit the internet browser and start the process over)
• Step 7:   Select the My Profiles tab
• Step 8:   Enter the mobile phone number and mobile carrier
• Step 9:   Select Save Changes

How can I have my financial aid funds electronically deposited to my checking account?

• Log into your myPellissippi account
• Click on Student tab
• Click on Student Academic Services
• Click on Student Account
• Click on Account Management Center
• Select Continue (If prompted for your University ID and PIN, your session has timed out. Please completely exit the internet browser and start the process over.)
• Click on Create a Refund Profile
• Click on Payment Profile
• Under Add a Payment Method - Click on Payment Type-Electronic Check
• Click on Go
• Fill out Bank Account Information and check the box for Refund Options
• Click on Save
• Read the agreement and approve using the last four numbers of your college ID number. (This is your P number issued by the college)

Am I eligible to charge books/supplies in the bookstore and have it deducted from my financial aid?