Frequently Asked Questions

• General Questions

• Traffic Fine Questions

• Returned Check Questions

• Deferred Payment Questions

How can I pay for a student account owed?

1. Personal check or money order
   
   • Pay fees by check on-line!
     Log on to P.S. Web (available 6:00 a.m. to 2:00 a.m.). Click on Enter Student Services and type in your Student ID and Password. Under Student Records, click on Account Summary and Pay by Check or Credit Card and then select the "Pay by Check" button.
   • Pay by check or money order in person at the Cashier's Office during normal office hours.
   • Mailed checks should be made payable to Pellissippi State, include the student's Campuswide ID or Social Security number on the face of the check, and be mailed to the Cashier's Office, P.O. Box 22990, Knoxville, TN 37933.
   • An after hours drop box is located at the Cashier's window June 25, 2007swide ID or Social Security number on the face of the check or money order. (Please do not leave cash.)

2. MasterCard, VISA, Discover, or American Express
   
   • Pay fees by credit card on-line!
     Log on to P.S. Web (available 6:00 a.m. to 2:00 a.m.). Click on Enter Student Services and type in your Student ID and Password. Under Student Records, click on Account Summary and Pay by Check or Credit Card and then select the "Credit Card Payment" button.
   • Pay by credit card in person at the Cashier's Office during normal office hours.
   • Pay fees by phone with a credit card. Call 865-694-6606 during normal office hours.

3. Cash - Please do not mail cash.

Who do I contact if I have been receiving phone calls from a collection agency?

I forgot to turn in my telecourse tapes and now I'm being billed.

Returned Check Questions

What if the check I wrote for fees is returned unpaid by the bank?

• A $30 returned check fee will be charged to the student account. The account balance may also show a $20 late fee, when applicable.
• The student account will be placed on hold.
• A letter will be mailed to the address shown on the front of the check allowing the student 10 days to redeem the check and clear the student account.
• The student will be dropped from all classes if the check is not redeemed. The account will remain on hold until the $30 returned check fee is paid.

Traffic Fine Questions

I received a parking ticket, how can I appeal?

• Obtain an appeal form in person in the Safety and Security Office.
• File an appeal on-line by (clicking here)

The appeal request must be presented within 14 days of the issue date on the citation.

What if I received a parking ticket, but this is not my car?

Please contact William Galyon at 694-6619.

Deferred Payment Plan Questions

Will a late fee be added if I make a partial payment on the amount due by the specified due date?

YES. The remaining balance has been divided into two installments for your convenience. If each payment is not received by each due date, a $25 late fee will be charged to your account.

Will another late fee be added if the $25 late fee is still outstanding by the second payment due date?

YES. If a late fee has been added to the amount due, it must be paid as well, to clear the first installment. It will work just as a partial payment and a late fee will still be assessed.

What is the Deferred Payment Late Fee?

This $25 nonrefundable fee is charged to the student account if the current amount is not received in the Cashier's Office by the payment due date.

What is the Deferred Payment Service Charge?

This $20 nonrefundable fee is charged to all students electing the payment plan for fee payment.

Will my account be turned over to a collection agency if all payments have not been paid by the specified time?

YES. All deferred payment plan accounts are subject to collections, to include collection costs, if the account has not been paid in full after the standard billing process.

If I withdraw from all classes will I still owe fees?

Students who drop or withdraw from classes may still have a balance due under the deferred payment plan. Fees are adjusted based on the drop or withdrawal date. The refund percentage is NOT applied to the balance due, but rather as a percentage of adjustment of total fees. A refund would only be issued to the student if the newly adjusted amount of fees is less than the amount that has been paid by the student.

For example: If total fees are $671.00 and the student has paid $336.00, and then withdraws in the 25% refund period, The new fee total is $671.00 less 25% ($167.75), which is $503.25. Since the student has paid only $336.00, the student would still owe $167.75 and would not be eligible for a refund.