INFORMATION TECHNOLOGY PLAN

Pellissippi State Technical Community College

May 2008

INFORMATION TECHNOLOGY PLAN

For The Tennessee Board of Regents

2008-2009

Institution Submitting Plan Pellissippi State Technical Community College

Chief Academic Officer

Chief Financial Officer

Chief Information Officer

President

Date Submitted May 2008 _____

TABLE OF CONTENTS

Page

Section I: The IT Planning Process 4

Section II: Major Accomplishments since Last Report 9

Section III: TAF Expenditures for 2007-2008 15

Section IV: Proposed TAF Expenditures for 2008-2009 22

Section V: Proposed list of non-TAF projects for 2008-2009 27

Section I. The IT Planning Process

At Pellissippi State, the IT planning process is an integral part of the college's overall strategic planning process and budget process. Items from the strategic plan are fed into the budget process and into the Information Systems plan.

As a part of the planning and budget process, the entire college fills out Action Plan forms detailing specific projects. For each Action Plan, the following is provided: the department or program or office, the budget account code, the priority, the need which is being addressed, the intended objective(s), the intended outcome(s), the estimated time frame, the related college goal, a statement of who will measure the progress of the specified need, a statement of how the progress will be measured, and a statement of how the assessment result(s) is to be used.

The Action Plans for each Division of the college are consolidated and prioritized within the Division by the vice president for the Division in coordination with the senior staff of the Division. Copies of the prioritized Action Plans are provided to the Business Office for inclusion in the budget and to Information Services for inclusion in the IT plan. Hence, the development of the IT plan is an integral part of the development of the college's strategic plan and the college's budget, and there is no separate process for the development of the IT plan. The resultant IT plan provides for renewal of existing technology and deployment of additional technology in order to maintain Pellissippi State as a leading institution in the instructional and administrative use of technology.

The 2008-2009 IT Plan provides for using TAF (Technology Access Fee) funds to provide:

• technology refresh of computers, printers, and scanners in student computer labs
• computerized teaching stations and ceiling mounted LCD projectors for several non-computer classrooms
• staffing of student computer labs with student lab assistants
• support of student computer labs with lab technicians
• deployment of library databases
• technology refresh of servers that support students and student labs
• software to support teaching and learning
• partial funding for the college’s Banner project.

Major IT initiatives for the college this year include:

v Ongoing support of the new Desire2Learn (D2L) Course Management System will continue, and D2L will be integrated with Banner and MyPellissippi.

v Ongoing implementation of the Luminis Content Management system to manage the college’s Web pages. Three offices have moved their Web content to the new system. The remainder of the College’s Web pages will be moved to the new system over the next two years.

v Ongoing implementation of the Luminis portal. Banner HR, Banner Advancement, and Banner Finance began using the portal in 2007. Banner Financial Aid and Banner Student began using the portal in 2008.

v The support of the college’s project to transform DSP courses from face-to-face courses to reduce costs and improve student learning

v Ongoing leadership and technical support for the college’s ERP project to support Banner. All fall 2008 registration and grade activities will be on Banner. All faculty, staff, and students will be using the MyPellissippi portal. D2L will be integrated into the MyPellissippi portal. The Banner workflow and Banner Xtender (imaging) projects will commence.

The IT plan also provides for the following to be funded with non-TAF funds:

· Replacement and upgrades of obsolete computers in faculty and staff offices.

• A new UPS for the computer room.

• A generator to provide improved electrical power for the computer room in the event of extended electrical outage.

• Microsoft Campus Agreement

Certification of Review of IT Policies.

Pellissippi State policy 08:04:04 requires that all IT policies be reviewed on an annual basis, and that certification of this review be included in the IT plan. The following is the status of the IT policies.

02:06:00 VICE PRESIDENT OF INFORMATION SERVICES

Status: Reviewed March 2008; no changes

05:04:00 TELEPHONE SYSTEM

Status: Currently under revision

05:20:00 INVENTORY METHODS FOR TBR LIBRARIES

Status: Reviewed April 2008; no changes

08:04:00 LIBRARY SERVICES POLICIES AND PROCEDURES

Status: Reviewed April 2008; no changes

08:04:01 EDUCATIONAL TECNOLOGY SERVICES CENTER

Status: Revised April 2008

08:04:02 EDUCATIONAL RESOURCES CENTER (ERC) SERVICES

Status: Reviewed April 2008; no changes

08:04:03 INFORMATION TECHNOLOGY SUPPORT CENTER OPEN COMPUTER LAB

Status: Revised April 2008

08:04:05 INFORMATION TECHNOLOGY RESOURCES

Status: Reviewed April 2008; no changes

08:13:00 NETWORK AND TECHNICAL SERVICES DEPARTMENT

Status: Reviewed April 2008; no changes

08:13:01 MICROCOMPUTER USAGE

Status: Reviewed April 2008; no changes

08:13:02 COMPUTER ACCOUNT POLICY

Status: Revised April 2008

08:13:04 WORLD-WIDE WEB (WWW) PAGE DEVELOPMENT GUIDE

Status: Currently under revision

08:13:05 COMPUTER SYSTEM USE

Status: Revised April 2008

08:13:07 SOFTWARE COMPLIANCE AND DISPOSAL

Status: Reviewed April 2008; no changes

08:13:08 ELECTRONIC ACCOUNT ACCESS

Status: Reviewed April 2008; no changes

08:13:09 Wireless Network

Status: Reviewed April 2008; no changes

Section II. Major Accomplishments since Last Report

Major accomplishments since last report:

· Installed phones, data network, computers in Bagwell classrooms, labs (130 computers), and offices

· Upgraded data network with Metro E service-10mb to sites and 50mb service to internet

· Twenty labs were replaced (423 computers) with TAF funds

· Hired technical clerk and added computer technician for Operations-Banner support

· Replaced two Active Domain controllers for partial AD infrastructure upgrade

· Installed new SQL server for administrative use

· Replaced academic Sun server for CST

· Added additional SAN storage for Banner systems

· Added to Testing Center computer inventory at each location

· Supported Call Center installation with various voice infrastructure upgrades

· Updated telephone ACD services and assisted with initial training and installation

· Increased capacity for 4-digit dialing between sites

· Added fiber from Goins to McWherter

· Added Charter service at Blount for disaster recovery support

· Wrote RFP for campus text alert system (E2campus)

· Moved to Office 2007 and IE7 in labs, multiple offices

· Required login to all college computers

· Supported Photo ID System for DSP with initial planning, design of ID card and Access database for login/logout

· Planned and established three new computer labs (150 computers) for DSP

· Expanded ER327 Lab by 10 computers

· Established new Open Lab at DV135 with 24 computers

· Workshops and/or documentation for MS Office 2007, List Server 15.5, Active Data Calendar, New Student Orientation, MS Outlook, VPN installation

· Banner and related systems technical support for servers, network, desktops, training labs involving many hours of coordination with SCT, TBR, staff training, onsite lab configuration support for hosting SCT Banner training, office desktop support

· Provided technical support for League of Innovations Conference on IT in Nashville, November 2007, six days, 3 staff members/day

· Implemented Blackberry Enterprise Server and services

· Addressed 56,500 support calls to HelpDesk

· Open Lab support for 122,562 student visits at the four sites (8% increase from last year)

· Supported new office setups for 58 new hires (up from 25 new hires in 2006)

· Support for various databases: Adjunct Contract, Project Grad, Student Success, DSP lab, Heart of Knoxville, internal NTS tracking databases (cartridge inventory, labs, etc.)

· Installation and move of networking in Alexander chemistry and music rooms

· Data networking redesign for MC149C and cluster move from MC219

· Network integration for new HVAC controls system

· Conducted D2L training (spring through December 2007)

o 31 workshops -- SHARE/ASSESS/COMMUNICATE workshops

o 10 Course System Investigation series (Content, Quizzes, Grades)

o 7 Tool by tool tours

o 7 Open Labs

· Conducted Dessert2Learn sessions (5 sessions)

· Conducted September training - Quizzes, Grades

· Conducted Ask Your Online Digital Assistant (Ask YODA) 6 sessions

· Conducted 6 Extreme Course Makeover Days

· Conducted 2 ETS/HelpDesk training sessions

· Presented at the TBR Distance Learning conference

· Presented at the TN College Public Relations Association conference

· Presented at the ETEA conference

· Presented at the TACHE conference

· Presented at the FUSION 2007: Desire2Learn Users Conference

· Served on Hospitality committee for League for Innovation Conference on Information Technology (CIT) National Conference in Nashville

· Served as Chair of Campus Course Migration Committee

· Assisted new admin at Roane State with D2L training/consulting for RODP

· Served as Project Manager for SIS/LDAP integration with D2L – resulted in course shells for all courses created on D2L server.

o Fall 2007 – 420 active courses (hybrid, enhanced and web)

o Spring 2008 - 450 active courses (hybrid, enhanced and web)