INFORMATION
TECHNOLOGY PLAN
May 2008
INFORMATION TECHNOLOGY PLAN
For The
2008-2009
Institution Submitting Plan
Chief Academic Officer
Chief Financial Officer
Chief Information Officer
President
Date Submitted May
2008 _____
TABLE OF CONTENTS
Page
Section I: The IT Planning Process
4
Section
II: Major Accomplishments since Last
Report 9
Section
III:
Section IV: Proposed
Section V: Proposed list of non-
Section I. The IT
Planning Process
At
As a
part of the planning and budget process, the entire college fills out Action
Plan forms detailing specific projects. For each Action Plan, the following is
provided: the department or program or office, the budget account code, the
priority, the need which is being addressed, the intended objective(s), the
intended outcome(s), the estimated time frame, the related college goal, a
statement of who will measure the progress of the specified need, a statement
of how the progress will be measured, and a statement of how the assessment
result(s) is to be used.
The
Action Plans for each Division of the college are consolidated and prioritized
within the Division by the vice president for the Division in coordination with
the senior staff of the Division. Copies
of the prioritized Action Plans are provided to the Business Office for
inclusion in the budget and to Information Services for inclusion in the IT
plan. Hence, the development of the IT plan is an integral part of the
development of the college's strategic plan and the college's budget, and there
is no separate process for the development of the IT plan. The resultant IT plan provides for renewal of
existing technology and deployment of additional technology in order to
maintain
The 2008-2009 IT Plan provides for using TAF (Technology
Access Fee) funds to provide:
Major IT initiatives for the college this year include:
v Ongoing support of the new Desire2Learn
(D2L) Course Management System will continue, and D2L will be integrated with
Banner and MyPellissippi.
v Ongoing implementation of the Luminis
Content Management system to manage the college’s Web pages. Three offices have moved their Web content to
the new system. The remainder of the
College’s Web pages will be moved to the new system over the next two years.
v Ongoing implementation of the Luminis
portal. Banner HR, Banner Advancement,
and Banner Finance began using the portal in 2007. Banner Financial Aid and Banner Student began
using the portal in 2008.
v The support of the college’s project to
transform DSP courses from face-to-face courses to reduce costs and improve
student learning
v Ongoing leadership and technical
support for the college’s ERP project to support Banner. All fall 2008 registration and grade
activities will be on Banner. All
faculty, staff, and students will be using the MyPellissippi portal. D2L will be integrated into the MyPellissippi
portal. The Banner workflow and Banner
Xtender (imaging) projects will commence.
The IT plan also provides for the following to be funded with non-TAF funds:
· Replacement and upgrades of obsolete computers in faculty and staff offices.
Certification of Review of IT
Policies.
02:06:00 VICE PRESIDENT OF INFORMATION SERVICES
Status: Reviewed March 2008; no changes
05:04:00 TELEPHONE
SYSTEM
Status: Currently under revision
05:20:00 INVENTORY
METHODS FOR TBR LIBRARIES
Status: Reviewed April 2008; no changes
Status: Revised April 2008
Status: Reviewed April 2008; no changes
Status: Revised April 2008
08:04:05 INFORMATION TECHNOLOGY RESOURCES
Status: Reviewed April 2008; no changes
Status: Reviewed April 2008; no changes
Status: Reviewed April 2008; no changes
Status: Revised April 2008
08:13:04 WORLD-WIDE
WEB (WWW) PAGE DEVELOPMENT GUIDE
Status: Currently under revision
Status: Revised April 2008
Status: Reviewed April 2008; no changes
08:13:08 ELECTRONIC ACCOUNT ACCESS
Status: Reviewed April 2008; no changes
Status: Reviewed April 2008; no changes
Section II. Major Accomplishments since
Last Report
Major accomplishments since last
report:
·
Installed
phones, data network, computers in Bagwell classrooms, labs (130 computers),
and offices
·
Upgraded
data network with Metro E service-10mb to sites and 50mb service to internet
·
Twenty
labs were replaced (423 computers) with TAF funds
·
Hired
technical clerk and added computer technician for Operations-Banner support
·
Replaced
two Active Domain controllers for partial AD infrastructure upgrade
·
Installed
new SQL server for administrative use
·
Replaced
academic Sun server for CST
·
Added
additional SAN storage for Banner systems
·
Added
to Testing Center computer inventory at each location
·
Supported
Call Center installation with various voice infrastructure upgrades
·
Updated
telephone ACD services and assisted with initial training and installation
·
Increased
capacity for 4-digit dialing between sites
·
Added
fiber from Goins to McWherter
·
Added
Charter service at Blount for disaster recovery support
·
Wrote
RFP for campus text alert system (E2campus)
·
Moved
to Office 2007 and IE7 in labs, multiple offices
·
Required
login to all college computers
·
Supported
Photo ID System for DSP with initial planning, design of ID card and Access
database for login/logout
·
Planned
and established three new computer labs (150 computers) for DSP
·
Expanded
ER327 Lab by 10 computers
·
Established
new Open Lab at DV135 with 24 computers
·
Workshops
and/or documentation for MS Office 2007, List Server 15.5, Active Data
Calendar, New Student Orientation, MS Outlook, VPN installation
·
Banner
and related systems technical support for servers, network, desktops, training
labs involving many hours of coordination with SCT, TBR, staff training, onsite
lab configuration support for hosting SCT Banner training, office desktop
support
·
Provided
technical support for League of Innovations Conference on IT in Nashville,
November 2007, six days, 3 staff members/day
·
Implemented
Blackberry Enterprise Server and services
·
Addressed
56,500 support calls to HelpDesk
·
Open
Lab support for 122,562 student visits at the four sites (8% increase from last
year)
·
Supported
new office setups for 58 new hires (up from 25 new hires in 2006)
·
Support
for various databases: Adjunct Contract, Project Grad, Student Success, DSP
lab, Heart of Knoxville, internal NTS tracking databases (cartridge inventory,
labs, etc.)
·
Installation
and move of networking in Alexander chemistry and music rooms
·
Data
networking redesign for MC149C and cluster move from MC219
·
Network
integration for new HVAC controls system
·
Conducted
D2L training (spring through December 2007)
o
31
workshops -- SHARE/ASSESS/COMMUNICATE workshops
o
10
Course System Investigation series (Content, Quizzes, Grades)
o
7
Tool by tool tours
o
7
Open Labs
·
Conducted
Dessert2Learn sessions (5 sessions)
·
Conducted
September training - Quizzes, Grades
·
Conducted
Ask Your Online Digital Assistant (Ask YODA) 6 sessions
·
Conducted
6 Extreme Course Makeover Days
·
Conducted
2 ETS/HelpDesk training sessions
·
Presented
at the TBR Distance Learning conference
·
Presented
at the TN College Public Relations Association conference
·
Presented
at the ETEA conference
·
Presented
at the TACHE conference
·
Presented
at the FUSION 2007: Desire2Learn Users Conference
·
Served
on Hospitality committee for League for Innovation Conference on Information
Technology (CIT) National Conference in Nashville
·
Served
as Chair of Campus Course Migration Committee
·
Assisted
new admin at Roane State with D2L training/consulting for RODP
·
Served
as Project Manager for SIS/LDAP integration with D2L – resulted in course
shells for all courses created on D2L server.
o
Fall
2007 – 420 active courses (hybrid, enhanced and web)
o
Spring
2008 - 450 active courses (hybrid,
enhanced and web)