INFORMATION TECHNOLOGY PLAN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pellissippi State Technical Community College

 

May 2007


 INFORMATION TECHNOLOGY PLAN

For The Tennessee Board of Regents

2007-2008

 

 

 

 

Institution Submitting Plan                Pellissippi State Technical Community College

 

 

Chief Academic Officer                                                                                                       

 

 

Chief Financial Officer                                                                                                         

 

 

Chief Information Officer                                                                                                     

 

 

President                                                                                                                              

 

 

Date Submitted                                                         May 2007                               _____

 



 




 

TABLE OF CONTENTS

 

                                                                                                                        Page

 

            Section I:      The IT Planning Process                                                  4

 

            Section II:     Major Accomplishments Since Last Report               9

 

            Section III:    TAF Expenditures for 2006-2007                                   14

 

Section IV:   Proposed TAF Expenditures for 2007-2008                21

 

Section V:    Proposed list of non-TAF projects for 2007-2008      28

 

 


Section I.  The IT Planning Process


At Pellissippi State, the IT planning process is an integral part of the college's overall strategic planning process and budget process.   Items from the strategic plan are fed into the budget process and into the Information Systems plan.

 

As a part of the planning and budget process, the entire college fills out Action Plan forms detailing specific projects. For each Action Plan, the following is provided: the department or program or office, the budget account code, the priority, the need which is being addressed, the intended objective(s), the intended outcome(s), the estimated time frame, the related college goal, a statement of who will measure the progress of the specified need, a statement of how the progress will be measured, and a statement of how the assessment result(s) is to be used.

 

The Action Plans for each Division of the college are consolidated and prioritized within the Division by the vice president for the Division in coordination with the senior staff of the Division.  Copies of the prioritized Action Plans are provided to the Business Office for inclusion in the budget and to Information Services for inclusion in the IT plan. Hence, the development of the IT plan is an integral part of the development of the college's strategic plan and the college's budget, and there is no separate process for the development of the IT plan.  The resultant IT plan provides for renewal of existing technology and deployment of additional technology in order to maintain Pellissippi State as a leading institution in the instructional and administrative use of technology.

 

The 2007-2008 IT Plan provides for using TAF (Technology Access Fee) funds to provide:

  • technology refresh of computers, printers, and scanners in student computer labs
  • computerized teaching stations and ceiling mounted LCD projectors for several non-computer classrooms
  • staffing of student computer labs with student lab assistants
  • support of student computer labs with lab technicians
  • deployment of library databases
  • technology refresh of servers that support students and student labs
  • software to support teaching and learning
  • partial funding for the college’s Banner project.

 

Major IT initiatives for the college this year include:

 

v     The support of the new Bagwell Center for Art and Media Technologies.  The new building will be complete in July 2007, and will be placed into service for Fall semester 2007.

 

v     The support of the new Desire2Learn Course Management system to replace WebCT.  The Desire2Learn project is a TBR wide project, and the new software is being implemented at all 19 TBR colleges and universities.

 

v     Ongoing implementation of the Luminis Content Management system to manage the college’s Web pages.  Three offices have moved their Web content to the new system.  The remainder of the College’s Web pages will be moved to the new system over the next two years.

 

v     Ongoing implementation of the Luminis portal.  Banner HR, Banner Advancement, and Banner Finance will begin using the portal in 2007.  Banner Financial Aid and Banner Student will begin using the portal in 2008.

 

v     The support of the college’s project to transform DSP courses from face-to-face courses to reduce costs and improve student learning

 

v     Leadership and technical support for the college’s ERP project to install Banner.  The college is in TBR’s cohort 2 for the ERP project.  Banner Advancement and Banner HR are live.  Banner Finance goes live in July 2007.  Banner Student will begin going live in Fall 2007, with the go live process to be completed for Fall semester in 2008.  Pellissippi State is a regional training site for five schools in cohort 2.  The college has provided and will continue to provide training facilities for shared learning.

 

v     Deployment of Office 2007 in computer labs Fall 2007

 

 

The IT plan also provides for the following to be funded with non-TAF funds:

 

·        Replacement and upgrades of obsolete computers in faculty and staff offices.

 

  • A new UPS for the computer room.

 

  • A generator to provide improved electrical power for the computer room in the event of extended electrical outage.

 

  • Microsoft Campus Agreement

 

 


Certification of Review of IT Policies.

 

Pellissippi State policy 08:04:04 requires that all IT policies be reviewed on an annual basis, and that certification of this review be included in the IT plan.  The following is the status of the IT policies.

 

02:06:00         VICE PRESIDENT OF INFORMATION SERVICES

                        Status:            Revised February 2007

 

05:04:00         TELEPHONE SYSTEM

                        Status:            Reviewed February 2007, no changes

 

05:07:06         ACQUISITION OF DATA PROCESSING EQUIPMENT

                        Status:            Deleted March 2007

 

05:20:00         INVENTORY METHODS FOR TBR LIBRARIES

                        Status:            Reviewed April 2007, no changes

 

08:04:00         LIBRARY SERVICES POLICIES AND PROCEDURES

                        Status:            Revised April 2007

 

08:04:01         EDUCATIONAL TECNOLOGY SERVICES CENTER

                        Status:            Reviewed February 2007, no changes

 

08:04:02         EDUCATIONAL RESOURCES CENTER (ERC) SERVICES

                        Status:            Revised April 2007

 

08:04:03         INFORMATION TECHNOLOGY SUPPORT CENTER OPEN COMPUTER LAB

                        Status:            Reviewed February 2007, no changes

 

08:04:04         INFORMATION TECHNOLOGY PLANNING PROCESS

                        Status:            Deleted 2006

 

08:04:05         INFORMATION TECHNOLOGY RESOURCES

                        Status:            Reviewed February 2007, no changes

 

08:13:00         NETWORK AND TECHNICAL SERVICES DEPARTMENT

                        Status:            Reviewed February 2007, no changes

 

08:13:01         MICROCOMPUTER USAGE

                        Status:            Reviewed February 2007, no changes

 

08:13:02         COMPUTER ACCOUNT POLICY

                        Status:            Reviewed February 2007, no changes

 

08:13:04         WORLD-WIDE WEB (WWW) PAGE DEVELOPMENT GUIDE

Status:            Reviewed April 2007, no changes

 

08:13:05         COMPUTER SYSTEM USE

                        Status:            Reviewed February 2007, no changes

 

08:13:07         SOFTWARE COMPLIANCE AND DISPOSAL

                        Status:            Reviewed March 2007, no changes

 

08:13:08         ELECTRONIC ACCOUNT ACCESS

                        Status:            Revised April 2007

 

08:13:09         Wireless Network

                        Status:            Reviewed February 2007, no changes

 


Section II. Major Accomplishments Since Last Report


Major accomplishments since last report:

 

  • Supported Banner and Luminis training and “go live” processing with high availability of server, database and software installations and maintenance
  • Configured and supported a Division Street Banner training room and a Blount County Banner training room
  • Upgraded core telephone switch at Hardin Valley to current technology, NEC2400 IP switch
  • Installed Automated Call Distribution system to heavy-volume offices
  • Extended wireless data network at all campuses with addition of access points.
  • Installed 54Mps wireless access points and tested.
  • Completed multi-year college-wide upgrade of all data lines from 10Mbs to 100Mbs at all sites.
  • Obtained donation of telephone switch for the Magnolia Campus for a savings of $120,000.
  • Replaced data switches in AL207, GN133, and MC149.
  • Increased Internet bandwidth to 20Mps
  • Implemented layer 3 VLANS at the site campuses.
  • Replaced 450 computer lab (new) machines plus an additional laptop cart for CGT program
  • Replaced 100 additional lab computers including creation of new Banner Lab and Paralegal workspace, MC131
  • Completed 175 computer replacements in faculty and staff offices
  • Prepared College for Daylight Savings Time changes; wrote scripting for Daylight Savings Changes and Office 2007 converter files to avoid local desktop changes.
  • Closed approximately 1900 HelpStar Tickets for Desktop and Lab support
  • Provided Open Lab support for students with 112,400 student visits across four campuses
  • Addressed 56,500 calls for IT assistance at HelpDesk
  • Increased the DVD collection by 96%
  • Increased the percentage of DVDs in the TOTAL collection to 19% of the total
  • Removed/weeded 284 videos from the collection for quality assurance
  • Conducted quality checks for closed captioning in the video collection
  • Added 95 videos to the History media collection; 45 to the English media collection; 14 to the Art media collection; 35 to the Science media collection; 5 to the Foreign Language media collection; and 27 to the Humanities media collection
  • Created an updated subject-specific list for ease of use
  • Re-designed and upgraded the Distance Learning Classroom with new technology and applied the new delivery system to all four classrooms.
  • Installed 5 new Multimedia consoles (AL222; ER313; MC201; MC229; DV138) and installed LCD projectors in each classroom.
  • Installed a teacher’s station and LCD projector in MA126 Natural Science lab.
  • Replaced out-of-warranty NEC and Proxima projectors with 22 new Epson LCD projectors.
  • Upgraded the Goins Auditorium with a new Epson projector, a new Shure wireless microphone system, added a wireless hand-held microphone, installed a wall outlet at the podium to allow easy attachment of various AV devices, and installed new cables between the audio booth and stage to increase flexibility of auditorium usage.
  • Supported the PSTCC Foundation Board of Directors monthly meeting with AV equipment and staff as needed.
  • Installed 11 new high-end Wolfvision document cameras to replace out of date Cannon models, failed JVC models, and non functioning ProMax models.
  • ETS maintenance team processed 140 repairs to audio/visual equipment.
  • Received and responded to approximately 810 phone calls requesting Audio/visual assistance in classrooms and otherwise.
  • Provided one-on-one Multimedia console instruction to 27 individuals.
  • Supplied audio/visual equipment and technical support/training for numerous events contracted to outside groups by Business and Community Services.
  • Supplied audio equipment and support for the Annual Science Bowl at the Blount County Center, which was attended by teams from 51 different schools.
  • Installed closed caption decoding devices in support of hearing impaired students in various classrooms when requested and trained instructors how to use the devices.
  • Recorded equipment inventories and performed preventive maintenance during each short period between school semesters.
  • Provided equipment and volunteers in support of the Foundation’s Fun Fest hot air balloon rally. ETS members served on the steering committee.
  • Supplied AV equipment and support for the 1st International Conference hosted by PSTCC at an off-campus site
  • Increased the use of Elluminate by providing BCS with Elluminate demonstration and training as well as supporting faculty using Elluminate in hybrid courses
  • Created web site for Tennessee Academy of Science East TN Collegiate Meeting results
  • Produced 3 podcasts including an enhanced podcast of the President’s Convocation on the Common Book Experience
  • Support for blogging on campus - Movable Type, training, creating blogs and accounts, created central page with blogs links and a feed for updated information from blogs
  • Increased the number of blogs for the school by 300% including creating a blog site for President Edwards and the Admissions Office
  • Installed WordPress blogging software on server to work with the Admissions blog and its needs for student posting
  • Maintained the Technology Update blog
  • Trained 10 faculty new to WebCT
  • Supported the development of  20 hybrid courses in Fall 2006/Spring 2007
  • Assisted faculty with IDC funded projects regarding the use of video in math courses
  • Created site for Student Success Center (part of Foundations of Excellence projects)
  • Provided CD burning services to Purchasing and the Education department and DVD duplication for Phi Theta Kappa honor symposiums
  • Provided the video for faculty inservice about the Foundations of Excellence - Fall 2006
  • Supported the Luminis Content Planning Analysis process with the Library, Institutional Research and Community Relations staff
  • Attended Template Developer and System Administrator training for LCMS implementation
  • Hosted 3 days of presentations for CMS for TBR bid process and served on the state-wide committee; wrote the script for the presentation sequence
  • Presented at WebCT User Conference, July 2006
  • Web 2.0 in-service presentation, August 2006
  • Created the beta group for testing Luminis portal (myPellissippi). Polled group regularly for input and made changes to the portal to reflect their suggestions.
  • Created tutorials for myPellissippi (new portal)
  • Provided Student orientations for WebCT for Fall 2006, Summer 2006 and Spring 2007
  • Increased support for graphic design/development for faculty including creating advertising flyers for WMN studies course advertising and creating logos for First Year Initiative materials and the Center for Teaching Excellence
  • Worked with Community Relations to create Template development ideas for LCMS
  • Presented to President's Staff on LCMS
  • Presented to Learning Council on LCMS and Desire2Learn projects
  • Training for LCMS and portal users
  • Provided technical support for Second Life demonstrations on campus and at the TBR Distance Education Conference
  • Created Web Wednesday and Technology Tuesday sessions and maintained the online reference area for all past sessions
  • Provided faculty training workshops on blogging (4 sessions with 15 participants)
  • Chairing the D2L Conversion Team for the campus
  • Served on the TBR-wide committees for the conversion from WebCT to Desire2Learn
  • Attended System Administrator training on Desire2Learn and completed the set up of the PSTCC instance of the server
  • Developed the Faculty Orientation course for Desire2Learn and enrolled over 200 faculty in the course in Spring 2007
  • Developed workshops and lunch seminars introducing Desire2Learn to the faculty
  • Created the Support Site for Online Teaching and Learning and the Teaching with Technology blog to provide a centralized online location for information, training materials and support for online teaching and learning
  • Replaced dvd/cd duplicator with disc maker elite 4. Installed Duplicator software & Labeling software; creating complete DVD/CD  dubbing station
  • Created 65 announcement slides  for the message channel
  • Duplicated 79 support videos for faculty classroom usage (other than telecourse)
  • Supported 2 IP teleconferences (Awards/President Convocation)
  • Supported 6 satellite downlinks
  • Processed 13 Off-Air Recordings
  • Set-up Toshiba DVD/Television monitor for DVD production /authoring verification
  • Updated Satellite  Receivers/ Satellite positions
  • Repaired 45 VHS Telecouse boxes (dubbing, and replacing damaged or inaccurate information)
  • Increased MATH 1530 DVD telecourse to a total of 75
  • Provided technical and production support for Pellissippi State’s Hot Air Balloon Festival 2006
  • Trained two new instructors on using the technology in the Distance Learning Classroom.
  • Trained two new facilitators in using the technology in the Distance Learning Classroom.
  • Developed disc images of 4 DVD Telecourse Masters along with labeling information and parked them on External drives (Math 1530, Math 1830, Hist 2010, Hist 2020)
  • Processed12 DVD/CD bulk duplications requests and label creation
  • Acquired Digital Signage software and hardware for testing purpose; 2  32” Samsung LCD monitors
  • Math 1830 topics from basic calculus full tutorial production (to support Traditional/Web/ Online Calculus students)
      • Recorded Elizabeth Wade from Spring Semester –Summer 2006
      • Captured raw video data, titled/edited, produced introduction and credits.
      • Authored 5 DVD’s. Segments divided by chapter markers for easy navigation.
      • Created 150 duplications/ 30 complete boxes
      • Edited individual segments for streaming, Exported as Quicktime 320/240

can be found at http://etsms.pstcc.edu/math1830-flash/index.html

Approximately 152 man hours

  • Migrated and implemented Banner Advancement module.
  • Migrated and implemented Banner Human Resources module on schedule.
  • Developed two new overnight programs/processes to reduce failures in SIS overnight processing.
  • Developed and implemented programs in support of Foundations of Excellence.
  • Trained and provided initial setup in Appwork, Eprint, WebTailor, WebFocus.
  • Participated in training in all phases of Banner: HR, Finance, Financial Aid, Advancement, Student.
  • Installed needed TOSes to all areas of PLUS systems.
  • Maintained security in PLUS systems and in Banner.
  • Went Live with new Library Information System May 2006
  • Recreated 354 Journal / Serials Holdings information in Millennium Serials module for accurate holdings display in Online Catalog and for patron check-in
  • Updated English 1010 Tutorial and Changes in Databases Interfaces
  • Provided library instruction to 187 classes or 4,435 students
  • Presented workshops for regular faculty and adjunct faculty Inservice about Agent Federated Search, ARTstor, netLibray, AudioBooks, and essential library services for adjunct faculty
  • Provided information to departments conducting academic program reviews, including the ABET for engineering technology programs
  • Added four new ranges of shelving (160 shelves) and shifted approximately half the collection to alleviate crowding on shelves
  • Participated in Campus and Regional & National events with Library displays for the Common Book (3 displays), African American Month, Women’s History Month, Darwin Day and Breast Cancer Awareness
  • Continued publication of the Library Newsletter, four editions per year
  • Replaced alternating library stacks collection at Magnolia Campus - Summer 2006
  • Participated in the planning and training for new Luminis Content Management System
  • Added 3,951 new books to Library's collection for a total of 65,637 books
  • Increased the Library’s eBook collection by 7,000 eBooks, for a total of 53,200 eBooks
  • Librarians attended American Library Association, Tennessee Library Association, Acquisitions Librarian Conference, Distance Reference Librarian Conference, TennShare, TennShare Datafest and Solinet workshops
  • Librarians participated in Faculty Senate, Curriculum Development, Promotion Tenure, Instructional Development, Student Disciplinary Hearing Body, Institutional Review panel for Tennessee Education Lottery Scholarship, Foundation of Excellence, and Registration Planning Committees.

 

 


Section III.  TAF Expenditures for 2006 - 2007


ACTUAL TAF EXPENSES FY 2006 - 2007

 

 

 

 

 

 

 

 

Location

Depart.

Qty

Description

Acct #

PO

Unit Cost

Total Cost

ER327

Open Lab

70

Dell PC's

43805

33221