Frequently Asked Questions


Personal Data
How do I change my address?
How do I change my name?

Registration
What is my P-Number?

How do I find my academic advisor?
How do I register or drop/add a class?
How do I know if I am on hold?
How do I know if I am dropping or withdrawing from a course?
How do I register to audit a class?
How do I find open sections of a course?
How do I get my classes back if they have been expunged?
How do I get a letter stating proof of enrollment or request a deferment?

Transfers & Degrees
How do I apply for Academic Fresh Start?
How do I find out what courses will transfer to Pellissippi State?
How do I request my transcript?
How do I know what academic programs are offered?
How do I apply for a degree?
How do I change my major?

Fees and Confirming Attendance
How do I pay fees?
How do I confirm my attendance?

Self Service
How do I view my schedule?
How do I find my grades?
How do I calculate my Grade Point Average?


Q. What is my P-Number?

A.  Your P-Number is your unique college identification number. It consists of the letter "P" followed by 8 digits. You should include this number, rather than your social security number, in all correspondence or contact with the college--e-mail, letter, phone, FAX, etc. Do not supply your social security number unless specifically asked by a college employee who has a legitimate business need to know it. Don't know your P-number? Click the link below to look it up.

P-Number Lookup

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Q. How do I request my transcript?

A.  The process for requesting transcripts has changed!

Go to www.pstcc.edu and click on the following links:

  1. MYPELLISSIPPI
  2. Login to myPellissippi
  3. Registration and More!
  4. Student Tab
  5. Student Records
  6. Request Printed Transcript
  7. Look Up College or Enter Address
    • Please Be Aware: How you enter the address information is the way it will appear on the transcript and be mailed. Enter the information as if you were preparing the mailing envelope.
  8. Click Continue
  9. Select a Transcript Type-there is only one, but you must select it.
  10. Click Continue
  11. Select the number of copies you would like to request.
  12. Click Continue
  13. Look over what you have entered and verify it is correct.
  14. Click Submit Request
    • You will see the following statement when you have completed the process: "Your request has been received. Select Request Printed Transcript to enter another request."
Click here for printable directions: Transcript Request Directions

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Q.  How do I change my name?

A. Student name changes must be made in writing to the Admissions & Records Office with appropriate documentation i.e., a copy of a marriage certificate, divorce decree or court order.

Note: Your divorce decree must state that you are returning to the use of your maiden name. If you would like to use your maiden name as your middle name, you must make that request. Send specific information of how your name has been changed. A social security card or driver's license is not sufficient proof of name change.

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Q. How do I pay fees?

A. Go to Cashier's Web Site

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Q. How do I change my address?

A. You can update your local address by logging into your MyPellissippi account and selecting the Update Addresses and Phones link under Personal Information. You may also submit a Change in Personal Data form to the Admissions & Records Office.

To login to MyPellissippi.

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Q.  How do I find my academic advisor?

A. All degree seeking students are assigned an academic advisor at the completion of their first semester. If you change majors, you will have an academic advisor reassigned before the next registration period. You may find your advisor's name by logging into your MyPellissippi account. Steps are below:

  1. Click on Registration and More
  2. Click on Student
  3. Click on Student records
  4. Click on View Student Information- the advisor is listed on this page under "Primary Advisor".
  5. To login to MyPellissippi.

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    Q. How do I register for or drop/add classes?

    A. 
    New Students Returning Students
    Instructions for Admissions
    Instructions for Registration
    Instructions for Registration

    When registering for classes via myPellissippi you must know the call number assigned to each course. You can find this information under the course schedule link.

    To login to myPellissippi.


    REGISTRATION INFORMATION:

    Each semester the college holds a Priority Registration period for the upcoming semester. During Priority Registration first and second semester students must see an academic advisor. Third semester students may choose to self advise. If you choose to meet with your academic advisor, he or she will help you plan and register for the next semester.

    For exact dates please refer to the current Enrollment Guide or the Academic Calendar. You are encouraged to see your academic advisor EVERY semester.

    All students have access to drop/add college level courses through their myPellissippi account. You may also drop/add courses at the Admissions & Records Office at any campus.  For specific drop/add dates refer to current Enrollment Guide or the Academic Calendar.

    Beginning the first day of classes, you must meet with a student development counselor for approval to drop/add a Developmental Studies course.

    You may add fast track courses until the day the course begins, but be aware that Fast Track courses have various drop/add deadlines. All important dates are posted in the Enrollment Guide or the Academic Calendar.

    Caution: Refunds and Financial Aid may be affected when dropping courses. You are encouraged to check with the Business Office and Financial Aid Office prior to changing hours in your schedule.

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    Q. How do I get my classes back if they have been expunged?

    A. Throughout the Priority Registration periods the Business Office will drop any student schedules when student attendance is not confirmed and fees are not paid by the preset published deadline. Pellissippi State does not bill as a cost saving measure. When you sign up for classes check to see when your fees will be due. Dates will vary depending on when you registered for classes.

    If the Business Office drops your schedule for non-payment (an expunge), you will need to re-register for classes. You will then be responsible for paying your fees by the next designated payment deadline.

    Fee payment deadlines are listed each semester online, in the Enrollment Guide, and the college handbook.

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    Q. How do I know if I am dropping or withdrawing from a course?

    A.  The only difference is when the request is submitted.

    Drop.  Courses dropped during the first week of classes, otherwise known as the 'add' period, will be deleted from your schedule. These courses will not appear on your official transcript. Courses dropped after the first week of classes will receive a Withdrawal "W" grade. Withdrawal grades are posted on the official transcript; however, they not calculated into the grade point average (GPA).

    Students dropping/withdrawing from Developmental Studies courses must visit the Student Development Center for advisor approval prior to dropping the courses.

    Withdraw.  A withdrawal from the college involves dropping all classes for the current semester. A complete withdrawal from the college cannot be processed via myPellissippi as the last class must be dropped in person. Any developmental class work will have dropped

    LATE WITHDRAWAL: In extenuating circumstances, students may be able to withdraw from classes after the withdrawal deadline. A petition form is required and must be accompanied by appropriate documentation. The form can be obtained in the Student Assistance Center or by clicking on the following link:

    Petition for Late Withdrawal Form

    Please refer to the current Enrollment Guide or the College Catalog & Handbook for specific dates regarding dropping and withdrawing courses.

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    Q.  How do I register to audit a class?

    A. To register for or drop from an audited course, you must fill out the appropriate paperwork in person at any Admissions & Records Office location. There is no way to select a class for audit via myPellissippi.

    When you audit a course, you are expected to attend classes, you are not required to complete assignments or take exams. You do not receive a grade for audited courses and do not receive college credit for course work. Audits do not replace grades previously issued. Changes to or from audit must be made per the indicated deadlines in the Academic Calendar. There is no change in tuition fees for audited classes.

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    Q. How do I know if I am on hold?


    A. You can verify your hold status by logging into your myPellissippi account and checking your
    "registration status" or contacting the Admissions & Records Office at any campus.

    A hold is a block that can prevent you from registering, requesting transcripts, and/or receiving financial aid awards. A hold can be placed on student accounts for various reasons, including returned checks, failure to complete financial aid exit interviews, failure to submit complete applications or academic transcripts, or failure to provide documentation for MMR vaccinations.

    For instructions on how to login.

    To login to myPellissippi.

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    Q. How do I find open sections of a course?

    A. You can check course availability by logging into you myPellissippi account.

    1. "Registration and More!"
    2. Student Tab
    3. Registration
    4. Drop/Add Classes
    5. Class Search-this link will be toward the bottom of the page
    6. Open sections of a course will be preceeded with an open check box. Closed sections will be preceeded by a "C" for closed.

      To login to myPellissippi

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      Q. How do I view my schedule?

      A. You may view your current class schedule by logging into your myPellissippi account and selecting the following:

      1. "Registration and More!"
      2. Student Tab
      3. Registration
      4. Student Detailed Schedule
      5. To login to myPellissippi

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        Q. How do I find my grades?

        A. You may view grade information online via your myPellissippi account at any time. If a printed copy of your grades is needed, you may request a copy of your transcripts via your myPellissippi account. You may also pick up a "student issue" copy of your transcripts at the Admissions and Records Office at the Hardin Valley Campus (photo identification required).

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        Q. How do I change my major?

        A. Change of Major forms are located at the Admissions & Records Offices at all campuses. If the form is received after Priority Registration, a new academic advisor will be assigned prior to the next Priority Registration period if needed. Click the link below to view a list of major codes.

        Major Codes (PDF)

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        Q. How do I know what academic programs are offered?

        A. 

        Note:  If you decide to add a certificate program or a second degree to your current degree status you must submit a Change of a Major form to the Admissions & Records Office and list which is your first and second major option.

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        Q. How do I apply for a degree?

        A. Intent to Graduate Instructions

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        Q. How do I apply for a certificate?

        A. Students who are registering for their last class(es) for completion of a certificate program will need to pick up a Certificate Application from the Admissions and Records Office.

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        Q. How do I find out what courses will transfer to Pellissippi State Technical Community College?

        A. Awarding of transfer credits from other regionally accredited institutions can be determined by using the Equivalency Tables available on the college website.

        To View Course Equivalency Tables

        Search any college catalog for course descriptions online at College Source Online: http://www.collegesource.org/

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        Q. How do I apply for Academic Fresh Start?

        A. Criteria for Academic Fresh Start is below:

        Academic Fresh Start: Criteria "Academic Fresh Start" is a plan of academic forgiveness provided for undergraduate students who have demonstrated academic responsibility following their return. The Academic Fresh Start allows the calculation of the quality point average and credit hours toward graduation to be based only on work done after returning to college. Readmitted students who were formally enrolled in the institution as well as transfer students who meet institutional requirements for admission and who have been separated from all institutions of higher education for a minimum of four (4) years are eligible for the Fresh Start. Institutional policies governing the readmission of former students and admission of transfer students must be in compliance with TBR policy 2:03:00:00 (Admissions). This policy requires that the "transfer applicant's grade point average on transferable courses must be at least equal to that which the institution requires for the readmission of its own students. Applicants who do not meet the institution's standards may be admitted on scholastic probation or other appropriate condition. (2:03:00:00, page 11 of 16)." Each institution may establish an Academic Fresh Start provision which must meet the following minimum criteria:

        Student Requirements:

        1. Separation from all collegiate institutions for at least four (4) years.
        2. At the time of readmission or admission as a degree student or after the time of readmission, but prior to the completion of 15 hours of degree coursework, formal application to the office so defined by the institution's catalogue requesting the Academic Fresh Start and describing an academic plan.
        3. Completion of at least fifteen (15) semester hours of earned degree coursework with a minimum QPA of 2.0 for all work attempted.

        Terms of the Academic Fresh Start:

        1. Once the student has satisfied the above requirements, the institution may grant the Academic Fresh Start. The student may be granted a Fresh Start only once.
        2. The student's permanent record will remain a record of all work; however, the student will forfeit the use for degree or certification purposes all college or university degree credit earned prior to the four-year separation upon the granting of the Fresh Start. Previously satisfied Assessment and Placement Program requirements or placement testing will not be forfeited.
        3. Upon degree admission, Fresh Start applicants who did not satisfy COMPASS requirements at the time of previous enrollment and whose academic plan includes completion of a college-level English or mathematics course must meet current Academic Assessment and Placement Program requirements regarding enrollment in college English and mathematics courses.
        4. The student?s transcript will note that the Fresh Start was made and the date of the Fresh Start. The record will also carry the notation, ?QPA and credit totals are based only on the work beginning [with the date of the Fresh Start].
        5. The student will apply for the Fresh Start with the understanding that all TBR institutions will honor a Fresh Start provision granted at another TBR institution. The student should also signify understanding that non-TBR institutions may not accept the QPA as it is calculated with the Fresh Start.

        An application for Academic Fresh Start is available in the PDF printable format: Fresh Start Application

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        Q. How do I calculate my grade point average?

        A. Grading System.  Letter grades are used to indicate your quality of work achieved, knowledge of the subject, ability to apply this knowledge, and work habits and practices.

        See Grading System Chart below.

        Grading System Chart
        Pellissippi State Technical Community College operates on a 4.0 grade scale
        Grades Definitions Quality Points
        A - 4
        B+ - 3.5
        B - 3
        C+ - 2.5
        C - 2
        D - 1
        F Failure *
        W Withdrawal *
        W Withdrew Without Penalty
        (Discontinued Spring 2001)
        *
        I Incomplete *
        E Extension *
        AU Audit *
        X Extension
        (Discontinued Spring 2001)
        *
        P Pass *
        NP No Pass *
        * Not counted in GPA Calculation

         GPA Calculations. The scholastic standing is expressed in terms of a grade point average (GPA). Your GPA is determined by dividing the total number of quality points you achieved by the total number of credit hours you attempted.

        Refer to the table below for GPA calculation directions or click on the link below to access a GPA calculator.

        GPA CALCULATOR

        Tabulation Table

        Course Taken Grade Earned Quality Point Equivalent
        (See Grading System Chart above.)
        (Multiply) Credit Hours (Equals) Quality Points Earned
        ENGL1010 A 4 X 3 = 12
        BIOL1110 B+ 3.5 X 4 = 14
        MATH1530 B 3 X 3 = 9
        10 35

        The tabulation would proceed as follows:

        Step 1:

        A=4 quality points, so for the ENGL1010 class: 4 x 3 = 12 quality points
        B+=3.5 quality points, so for the BIOL1110 class:  3.5 x 4 = 14 quality points
        B=3 quality points, so for the MATH1530 class: 3 x 3 = 9 quality points

        Step 2:

        Add the quality points together.  12 + 14 + 9 = 35

        Step 3:

        Add all the credit hours together.  3 + 4 + 3 = 10

        Step 4:

        DIVIDE the total calculated quality points by the total calculated credit hours: 35/10 = 3.5
        The GPA for this example would be 3.5

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        Q.  How do I get a letter stating proof of enrollment or request a deferment?

        A. Pellissippi State Technical Community College has acquired the services of the National Student Clearinghouse to provide for immediate confirmation of enrollment dates, degrees, and other graduation information. Verifications are available from them via your MyPellissippi account.

        Login to MyPellissippi

        Instructions for requesting verifications. (PDF)

        If you have any questions or concerns please contact the Admissions & Records Office at 865-539-7317 or 865-694-6568.

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