The TSG consists of one manager, eleven full time technicians and a fluctuating pool of contract workers who provide supplemental support. Over the last year, the TSG has averaged about 200 hours per week of contractor assistance in supporting 1900+ student machines and over 500 faculty/staff machines. Current full time technician assignments are:
| Lois Williams | Manager - Technical Support |
|
|
Math, English, ITSC, ER327 Open Lab |
|
Communication Graphics Technology, Video Production Technology, Natural and Behavioral Sciences |
|
Office Systems Technology, Computer Systems Technology |
|
Administrative Offices, selected classroom and Multi-media Station support |
|
Division Street Campus |
|
Educational
|
Transitional
Studies
|
|
| Mike Walters
|
Magnolia Avenue Campus
|
| Bill Woody | Engineering |
Our staff average almost 10 years of computing support experience, and
hold various certifications to document their knowledge and experience.
The central point of contact for the Technical Services Group is the Information Technology Support Center HelpDesk