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Mail Services: Frequently Asked Questions


What time is the mailroom open?

Weekdays from 7:30 a.m. to 4:00 p.m.


What time should I drop off mail if I want it to be delivered to one of the branch campuses the same day?

Before 8:30 a.m. because the mail carrier leaves Hardin Valley campus at 9:00 a.m. to deliver mail to the other campuses.


What is the correct way to address an envelope for intercampus mail?

The envelope should include the recipient’s name, the department in which he/she works, and at what campus. Mailboxes assignments are based on department names, not room numbers.


WRONG

                        Ima Example

                        Goins 102

                        Hardin Valley Campus

CORRECT

                        Ima Example

                        Records Office

                        Hardin Valley Campus


Can I send personal mail via Pellissippi State’s Mail Services?

Due to heighten security measures at Pellissippi State and the U.S. Postal Service, we will not accept personal mail.  Mail Services personnel will not be held accountable for personal mail dropped off in the mailroom.


Where should I place mail if it is too big to go down the mail slot/bin?

Intercampus mail should be placed inside the mailroom, on the counter in front of the mailboxes.  Outgoing mail (mail needing postage) should be placed on the counter next to the postage machine.


How do I send a certified letter?

Attach a “certified mail” form to the envelope.  You may obtain a form from Mail Services.


How can I send something via express or overnight mail?

Mail Services has everything you need to send express or overnight mailing.  Simply write your request on the postal slip when you attach it to the letter/package.


How far in advance should I notify Mail Services if I plan to send bulk mail?

Mail Services personnel must make special provisions to prepare and deliver bulk mail to the U.S. Post Office.  Therefore, it is necessary to notify them at least one week before the date the mail is to be postmarked.  Please send a memo or email indicating the number of letters you are mailing and the date it needs to go to the post office.  Example:  Please be advised that on December 12, 2009, the Admissions Office will be sending out approximately 800 letters via bulk mail, which is two weeks from the date of this notification.


Must I seal business letters?

No, you do not have to seal business envelopes.  Mail Services has a postage machine that will automatically seal business letters.  We simply request that you be consistent—do not mix sealed letters with unsealed ones.  Make sure the flap is folded downward on each letter.