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Fac\Staff Email Accounts - FAQ


Q. How do I access my E-mail from off-campus?
Q. What is the domain?
Q. What application will I be using to access my E-mail on the web?
Q. How often will I have to change my password?
Q. How do I change my password?
Q. Can I forward my E-Mail to a different account?
Q. I want to receive my E-Mail through my phone, can I do that? 
Q. What is the recommended web browser to use with Outlook Web Access?
Q. What is the storage limit of my account?
Q. How long will my Sent Mail Folder be available?
Q. How long will my Deleted Mail Folder be available? 
Q. Why am I not receiving certain attachments with my E-mail?
Q. Will I still be able to create personal Web pages?
Q. I have Windows/2000 or XP on my desktop and I have to login to my PC when I turn it on. Is there a way to make this password be the same as my E-mail?
Q. Will I still use my E-mail username and password to access the Online Library Database from home?
Q. Where can I find training materials for OWA?
Q. What are the guidelines for using a computer account at Pellissippi State?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 Q. How do I access my E-mail from off-campus

A. The easiest way to access it is from the WEBMAIL icon on the Pellissippi State homepage.

Q. What is the domain?

A. The domain name is @pstcc.edu

Q. What application will I be using to access my E-mail on the web?

A. Pellissippi State uses Microsoft Outlook Web Access (OWA) on an Exchange Server

Q. How often will I have to change my password?

A. You will need to change your password at least once every 120 days. You will receive a reminder notice to change your password beginning 14 days prior to expiration date.

Q. How do I change my password?

A. At your office pc or lab pc, press CTRL+ALT+DEL and choose Change password

Q. Can I forward my E-Mail to a different account?

A. No, we do not support this function. However, you can access your account from any computer with web access. It is possible but not recommended, you will not receive E-Mails from class distribution lists or any other college distribution lists.

Q. I want to receive my E-Mail through my phone, can I do that?

A. Yes. The server information you will need is: imap server and server address is, owa.pstcc.edu . If you need further assistance, contact your phone carrier, HelpDesk does not provide assistance with personal devices or home computers. Additionally, when you change your password on your account as we are required to do every 90 days, remember to change on your phone as well or your account will become locked immediately for the phone server will be trying to authenticate using an incorrect password.

 Q. What is the recommended web browser to use with Outlook Web Access?

A. Internet Explorer 8.0 or higher is recommended. Functionality will be lost in any other browser and only the OWA lightversion will be available.

Q. What is the storage limit of my account?

A. We have not yet added a quota to the server, but as a guideline, your account should stay under 50MB in you Inbox for best performance.

Q. How long will my Sent Mail Folder be available?

A. The server will check the Sent Mail Folder each week. Contents older than 35 days will automatically be removed. You will receive a System Message stating messages have been removed.

Q. How long will my Deleted Mail Folder be available?

A. The server will check the Deleted Mail Folder once each week. Contents older than 14 days will automatically be removed. You will receive a System Message stating messages have been removed.

Q. Why am I not receiving certain attachments with my E-mail?

A. Certain attachments are blocked by the server due to virus concerns. However, these files can be zipped then sent or received. Extensions blocked are .exe, .com, .vbs, .scr and etc.  There is also a 10MB size limit to email attachments.  Please be a cognizant of the fact that Students only have a 30MB email account limit.  Three large attachments could lock up their account.

Q. Will I still be able to create personal Web pages?

A. No. You can create departmental web pages by contacting the Web Master, Erin Simpson. If your class requires web pages, the students can place web pages for class on a SUN server that is known as PSTCC11. Accounts are not created automatically for every student on PSTCC11. Any instructors who teach Web design will request accounts (via the HelpDesk) on PSTCC11 for their students. Students will not be able to create Web pages except those that are associated with a specific course.

Q. I have Windows 7 / Vista on my desktop and I have to login to my PC when I turn it on. Is there a way to make this password be the same as my E-mail?

A. Yes, they are the same. When you use Outlook or Windows to change your password, you are changing your password both for your E-mail and for your PC. Passwords for computer login, Outlook E-mail (and Web Mail), Library databases from off campus, Desire2Learn, Banner, Banner Self-Servcie, and WebConnect are the same for all applications.

Q. Will I still use my E-mail username and password to access the Online Library Database from home?

A. Yes.

Q. Where can I find training materials for OWA?

A. Getting started information can be found on the Fac\Staff Resource Page and a tutorial video on the Webmail page.  However, we also recommend the very detailed Help files available in OWA.

Q. What are the guidelines for using a computer account at Pellissippi State?

A. All students are responsible for following the Computer Usage Guidelines at http://www.pstcc.edu/departments/itsc/cug.html