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Problems Logging In


Are you a new student? (click here)

Before you login for the first time, new students must change your password. Your account's initial password is already set to a Capital P followed by your P number and the # sign (Example: P00000001#) BUT you will need to change this before you login.

Click to look up your username and P number

Click to create your initial password

Have you logged into myPellissippi before but have forgotten your password, or cannot login in now? To access your account, complete this two-step password RESET procedure.

RESET your password

Are you a current PSCC student? (click here)

Have you been logging in with no trouble this semester, but you suddenly can't login to myPellissippi, webmail, online courses, wireless network, etc.?

This usually indicates your password has expired, and a password change will restore your ability to login.

Change your password

Have you forgotten your password, or cannot login to myPellissippi?

To access your account, complete this two-step password RESET procedure.

RESET your password

Are you a returning student? (click here)

Have you been away for one or more semesters, and would like to sign up for classes?

You first need to reactivate your PSCC account by applying for readmission:

https://ps15.pstcc.edu/forms/admissions/checklist/

Have you been reaccepted to PSCC, but still cannot login?

To access your account, complete this two-step password RESET procedure.

RESET your password

Are you a previous student looking for your transcripts?

Previous students who can no longer login to myPellissippi can get transcripts via Option 2 on the page at:

http://www.pstcc.edu/records/faq.php#transcripts

Are you a PSCC employee? (click here)

Have you been logging in with no trouble this semester, but you suddenly can't login to myPellissippi, webmail, online courses, wireless network, etc.?

This usually indicates your password has expired, and a password change will restore your ability to login.

Change your password

Have you forgotten your password, or cannot login to myPellissippi?

To access your account, complete this two-step password RESET procedure.

RESET your password

Are you a former student or employee who needs access to a tax document? (click here)

Were you a student or employee last year and now need access to either your 1098T or W2 tax form to complete your tax return? To temporarily activate your account so that you can access your document, click on the link below and follow the instructions.

Enable access to your tax document

Still having problems accessing your account? (click here)

When trying to login, I receive a message saying my account is "suspended temporarily for security reasons, account disabled."
This means you had 5 unsuccessful login attempts within a short period of time. Wait 10 minutes and the security lock will automatically release your account.

I received a "password successfully changed" message, but I still can't log in.
Delete your cache and cookies from your browser. If you are no longer enrolled in classes, or accepted for enrollment in an upcoming semester, your account might be inactive and closed for login, even if the password change utility reports that it works for you.

I am a current student and I can access myPellissippi, but my password does not work for email, online courses, wireless, campus computers or library databases.
Your password expires 120 days after you set it up. myPellissippi is the only system that may let you log in with an expired password. You will need to change your password to get access to the other systems.

I'm not a current student but I can still access myPellissippi but not email, etc.
Only current students have access to our active log-in systems such as email, D2L (online courses), library databases, wireless, or campus computers.

When I try to login to myPellissippi I get a U portal error.
A U portal error is caused by web browser incompatibility with myPellissippi. You should try a different browser or different device to access myPellissippi.



Important Notes:


Still need assistance?
Stop by any of our Open Computer Labs with a photo ID or check out our Computer Helpdesk website.

Pellissippi State
Community College

10915 Hardin Valley Road
P.O. Box 22990
Knoxville, TN 37933-0990
865.694.6400

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