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Outlook 365 Clutter and Junk Email folders

The new Outlook 365 environment hosted by Microsoft has two automatic mail sorting features that might take a little getting used to:  a Clutter folder, and a Junk Email folder.

Clutter Folder

Basically, the Clutter folder is Microsoft’s attempt to sort your incoming mail for you, by anticipating what you think is “high priority” and “low priority”.  Things it thinks are “low priority” items are put in the Clutter folder.  It will adapt, though, based on your usage.  It claims that if you move items from Clutter back to the Inbox, then it will quit moving similar items to the Clutter folder…

Microsoft provides some information on how this feature works on their support page.

A slightly more concise explanation is at this college's page.

Briefly:

To simply to turn the feature off:   Login to Outlook 365, and when your folders are displayed on the left, right click on the Clutter folder and choose Clutter settings.  On the page that comes up, un-check the box for “Separate items identified as clutter”, then click the Save option above (next to the icon of the diskette).

To continue using the Clutter feature:  Login to Outlook 365, and when your folders are displayed on the left, right click on the Clutter folder and choose Clutter settings.  Click the link “Learn more about Clutter” on that page, and follow the instructions try to teach it which emails to move into the folder.

Junk Email Folder

The Junk Email folder is a feature which Microsoft provides to automatically filter out unwanted email messages.  Like the Clutter feature, it is based on you telling it which emails are unwanted, and then the feature will filter out similar emails, automatically sending them to the Junk Email folder.  Unlike the Clutter feature, Junk Email feature is based solely on the email address of the sender.

Some email addresses or domains (the last part of the address) may already be marked as junk email addresses, so some emails sent to your PSCC email address may go to the Junk Email folder even if you have not set anything up there.

To turn the feature off:   Login to Outlook 365, and when your folders are displayed on the left, click the Settings gear wheel in the top right and choose Options.  On the page that comes up, on the left, under Mail, then under Accounts, click Block or Allow.  At the top of the screen, select the option for Don't move email to my Junk Email folder.  Then click the Save option above (next to the icon of the diskette).

To continue using the Junk Email feature:  Login to Outlook 365, and when your folders are displayed on the left, click the Settings gear wheel in the top right and choose Options.  On the page that comes up, on the left, under Mail, then under Accounts, click Block or Allow.  You can add specific email addresses or domains from which email will always be diverted to Junk Email folder, or will never be diverted to the Junk Email folder.  Microsoft provides instructions on how to use the Junk Email feature on this support page.

If you have issues at any time, please contact the Helpdesk by at helpdesk@pstcc.edu or 865-694-6537 or visit our webpage