Student Email -- Outlook on Office 365
In 2015 PSCC migrated student email accounts to Outlook on the Office 365 environment hosted by Microsoft. Faculty/Staff accounts may follow in the future. Utilization of this service provides benefits for active students, including one TB of storage space on Microsoft's OneDrive cloud drive and the ability to download and use Office 365 while an active student. If you have issues at any time, please contact the Helpdesk by email at firstname.lastname@example.org or 865-694-6537 or visit our webpage.
Please refer to the links below for help:
- Setup of Mobile Devices
- Student Instructions for Downloading Office 365
- Student Login to Outlook on Office 365
- Microsoft Documentation on Office 365 and Outlook
- Managing "Junk Email" and "Clutter" folders in Outlook on Office 365
What do I do if I have multiple Office 365 email accounts?
Some users may use Office 365 for other email accounts besides Pellissippi State, such as email accounts with other schools or workplaces, or perhaps a personal Office 365 account.
If you have problems logging into or switching between multiple Office 365 accounts, visit https://outlook.office365.com/owa/. You will need to enter the complete email address for the account you would like to log into, such as email@example.com or firstname.lastname@example.org, and Office 365 should identify the correct profile. At this point you might or might not be redirected to a specific login page, and you should enter the corresponding password to gain access to that account.
If you have already signed in to an Office 365 email account, your browser might automatically open that account, rather than letting you sign into your other account. If this happens, you should completely sign out of the first account, clear your browser's cookies and cache, close the browser, then re-start the browser and try again to log in ot the other account.
We recommend using a dedicated browser for each account. For example, you might always access your Pellissippi Office 365 email through Firefox, and your work Office 365 email through Chrome. This will eliminate potential cookies and cache issues that could be a problem in the sign off process.
You may find more help at Microsoft Help Site - Problems Signing Out of Office 365.
More common questions about student email accounts at PSCC are answered on our FAQ at PSCC Students Frequently Asked Questions.