Computer Helpdesk
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Problems Logging In


 

Are you a new student?

Before you login for the first time, new students must change your password. Your account's initial password is already set to a Capital P followed by your P number and the # sign (Example: P00000001#) BUT you will need to change this before you login.

Click to create your initial password
 

Are you a current PSCC student?

Have you been logging in this semester with no trouble, but now are unable to login to one or more online resources, such as myPellissippi, webmail, online courses, wireless network, etc.?

This usually indicates your password has expired, and a password change will restore your ability to login. Passwords expire 120 days after being created.

Change your password
 

Have you forgotten your password, or the Password change procedure does not work for you?

To access your account, complete this two-step password RESET procedure.

RESET your password
 

Are you a returning student?

Have you been away for one or more semesters, and would like to sign up for classes?

You first need to reactivate your PSCC account by applying for readmission:

https://ps15.pstcc.edu/forms/admissions/checklist/
 

Have you been reaccepted to PSCC, but still cannot login?

To access your account, complete this two-step password RESET procedure.

RESET your password
 

Are you a previous student looking for your transcripts?

Previous students who can no longer login to myPellissippi can get transcripts via Option 2 on the page at:

http://www.pstcc.edu/records/faq.php#transcripts
 

Still having problems accessing your account?

The Password Reset Utility gives me the error: Microsoft VBScript runtime error '800a0035' File not found.

This is due to browser incompatibility with this online utility. You should try a different browser or different device to run the Password Reset Utility. Supported browsers for this utility include Internet Explorer, Mozilla Firefox, and Apple Safari.
 

The Password Reset Utility gives me the error: Your username was found but some of the other data was entered incorrectly.

Double check the formats required for the data fields, especially the birthdate and P number. If you continue to get this message, please contact the Computer Helpdesk.
 

I received a "password successfully changed" message, but I still can't log in.

Your problem might be solved by clearing your browser cache and cookies (click for instructions). If you are no longer enrolled in classes, and are not accepted for enrollment in an upcoming semester, your account might be inactive and closed for login, even if the password change utility reports that it works for you.
 

I am a current student and I can login to most systems but cannot login to email.

If you are able to login to all online resources except for email, please contact the Computer Helpdesk to get this fixed.
 

When I try to login to myPellissippi I get a U portal error.

A U portal error is caused by web browser incompatibility with myPellissippi. You should try a different browser or different device to access myPellissippi.
 


Important Notes:

  • If you are having trouble logging into myPellissippi or using features inside myPellissippi, your problem might be solved by clearing your browser cache and cookies (click for instructions).
     
  • All PSCC systems will log you in with the same password: myPellissippi, email, online courses, library resources, campus wireless network, and login to campus computers.
     
  • The Computer Helpdesk cannot reset passwords over the phone because the caller's identification cannot be confirmed. You can reset your password using the online Password RESET procedure, or we will be happy to reset your password if you come to any PSCC Open Computer Lab with a photo ID.
     

Still need assistance?
Stop by any of our Open Computer Labs with a photo ID or check out our Computer Helpdesk website.