Complete this 3-step process to access your accounts
(You will need this information to complete process.)
Step 2: Reset your password
Step 3: Wait 15 minutes then- Create a new password
Q. When trying to login, I received a message saying my account is "suspended temporarily for security reasons, account disabled."
A. This means you had 5 unsuccessful login attempts within a short period of time. Wait 10 minutes and the security lock will automatically release your account.
Q. I received a “password successfully changed” message, but I still can’t log in?
A. Delete your cache and cookies from your browser. If you are no longer enrolled in classes, or accepted for enrollment in an upcoming semester, your account might be inactive and closed for login, even if the password change utility reports that it works for you.
Q. I am a current student and I can access myPellissippi, but my password is not working for email, online courses, wireless, a campus computer or library databases?
A. Your password expires 120 days after you set it up. myPellissippi is the only system that may let you log in with an expired password. You will need to complete step 3 only to change your password if this is the case.
Q. I'm not a current student but I can still access myPellissippi but not email, etc.?
A. Only current students have access to our active log-in systems such as email, D2L (online courses), library databases, wireless, or campus computers.
Q. What if I am trying to log in to get my transcripts and I'm not a current student?
A. There is a different procedure for non-active students to request transcripts. Visit the Records website and follow the instructions under Option 2.
Q. I am using my phone and I can't access myPellissippi and I'm getting a U portal error?
A. MyPellissippi is not compatible with all mobile browsers. If your device gives this error, you may need to use a desktop or laptop computer to access myPellissippi.
Note: Your password is used for all systems: myPellissippi, email, online courses, login to campus, computers and wireless access.