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How to Clear Browser Cache and Cookies


Click below for browser-specific instructions:


Internet Explorer - Clearing Cache and Cookies

How to clear the cache and cookies in Internet Explorer 9, 10 and 11:


  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history...
    IE Delete browsing history
  2. Make sure to UN-check "Preserve Favorites website data" and check both "Temporary Internet Files" and "Cookies" then click the "Delete" button.
    Check these items when deleting browsing history
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
    Confirmation that selected IE history has been deleted

For additional information see: Windows Internet Explorer - Delete and manage cookies



Firefox (for Windows) - Clearing Cache and Cookies

How to clear the cache and cookies from Mozilla Firefox 4.0 or any newer version:


  1. Click the Menu (three stacked horizontal lines), click "History", then click "Clear Recent History..."
    Mozilla FireFox - Choose History from Settings menu

    Select Clear Recent History
  2. Click on the drop down box to the right of "Time range to clear": and select "Everything". Then, click on "Details" and check both Cookies and Cache. Click the "Clear Now" button.
    Clear Recent History - items to check

For additional information see: Mozilla - How to clear the Firefox cache



Chrome (for Windows) - Clearing Cache and Cookies

How to clear the cache and cookies in Google Chrome, version 19 and above:


  1. Click on the settings icon (three stacked horizontal lines) that appears to the right of the address bar.
  2. From the menu, select Tools > Clear browsing data...
    Chrome Tools - Clear browsing data
  3. Check "Empty the cache" and "Delete cookies and other site and plug-in data". Select "the beginning of time" in the drop down box and click on the "Clear browsing data" button.
    Clear browsing data - items to check

For additional information see: Google Chrome



Safari - Clearing Cache and Cookies

How to clear cache and cookies in Safari 8.0 or newer:


  1. Click "Safari" in the upper left hand side of your screen. In the menu that appears, click "Preferences".
    Click Safari then choose Preferences
  2. In the window that appears, click the Privacy tab. Click the button "Remove All Website Data..."
    Select Cookie and Webisite buttons
  3. Click "Remove Now" in the pop up window that appears.
    Click Remove Now

For additional information see: Safari for Mac: Manage cookies and website data using Safari