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Computer HelpDesk (FAQ)


I can log into myPellissippi, but not my email or online courses?

What email address do I use to send an email to all faculty and staff?

I want to set up my iphone or Outlook at home to read my email what is your server information?

Can I forward my E-mail to another account?

Can I access my H:Drive from home?

How do I check files on my flash drive or CD?

What's the difference between a CD-R and CD-RW?

I have a Max Email Limit error on my E-mail? What should I delete?

How do I connect to the Wireless network?

Can I change my Username? My name has changed.

I want to use online videos for instruction that are on you tube, etc., will this work?

How do I get Banner access?

My home computer or personal laptop is not working correctly, can HelpDesk assist in fixing the issue?

Additional Email FAQ's?

Faculty & Staff FAQ:

I can log into myPellissippi, but not my email or online courses.

Your email and online courses password expires every 90 days, but your myPellissippi password never expires. To access your expired account, go to the myPellissippi page, and click on the link "Can't access your account"

What email address do I use to send an email to all faculty and staff?

Fac_staff-l@listserv.pstcc.edu

I want to set up my iphone or Outlook at home to read my college email. What is your server information?

Use the following parameters in your setup:

Server type: imap
Server address: exmail02.pstcc.edu

Mobile Device Help for email migration

Computer HelpDesk cannot assist with personal equipment. Should you need further assistance, contact your service provider.

Can I forward my E-mail to another account?

Yes, but we do not recommend using this feature for you are on several automated distribution lists and will miss out on important emails.

Can I access my H:Drive from home?

No. The H:Drive can only be accessed from a campus computer. You may want to purchase a flash drive to transport files.

How do I check files on my flash drive or CD?MyComputer


You can view or access your storage device by using the My Computer Icon on your desktop.

What's the difference between a CD-R and CD-RW?

  • They look the same. If you want to "burn" music to a CD, you must use a CD-R. Or you may copy a game from one CD-R to another CD-R (your computer requires a CD-burner to do this. After burning your CD-R either for music or games, that disk can never be used again for anything else. Where a CD-RW is rewriteable, meaning whatever data you place on that disk can later be erased or the disk reformatted so that it may be used again for something else. The CD-RW is primarily used only for data files.
  • CD-R is for writing once and reading many times, whereas CD-RW is for writing up to 1000 times and reading many times. CD-R's are compatible with many devices including CD players and DVD players if properly burned. CD-RW's will usually only work with computers regardless of the format of the final CD (SVCD, VCD, Data or Audio CD) although some CD and DVD players do support them it is rare.
  • Another difference is that a CD-RW costs almost five times that of a CD-R.

I have a Max Email Limit error on my E-mail? What should I delete?

Students have a 30MB disk quota limit on their e-mail accounts (and 250 MB on their H:\Drive) After the disk quota is reached in the email account, emails can no longer be sent until disk quota is reduced. Look for specific sender's mail to delete, past date messages, large attachments such as photos and PowerPoint presentations, etc. (that can be saved to your H:\ drive or deleted). Also, regularly empty the Deleted and Sent Items folder to free up space.

How do I connect to the Wireless network?

You should be able to access the Pellissippi State wireless network from any internet accessible mobile device. Faculty\Staff\Student will want to choose the PSCC wireless network and enter your PSCC username and password when prompted . Checking the "Connect automatically" button is a good idea for Faculty\Staff\Students as your network connection will be remembered eliminating the need for future login.  However, once your password is changed (every 90 days) you will be required to log in again. You also have access to Wireless printing on campus. Please click here for additional information. Pellissipppi State guests should use the PSCC_Guest network and enter a valid email address on the registration page.

Can I change my Username? My name has changed.

You can have your username changed; however it must be done at the end of the semester. Doing so during the semester can cause you to loose your work and information. Just let the Records office know of your request and the username will be changed at the beginning of the next semester. And keep in mind the username is only a tool to access our systems. It is not the name that will appear on your college records.

I want to use online videos for instruction that are on you tube, etc., will this work?

Yes, but it is not recommended because during times of heavy Internet traffic the video will stall, this is contributed to network issues that Pellissippi has no control over.

How do I get Banner access?

Click here for instructions on Banner access.

My home computer or personal laptop is not working correctly, can HelpDesk assist in fixing the issue?

Due to Pellissippi State policies, Helpdesk is only allowed to work on college owned equipment.

Additional Email FAQ?

Click here for additional Student email FAQ's.

Click here for additional Faculty\Staff email FAQ's.