Computer Helpdesk
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Open Computer Labs

Wireless Network


Wireless service on campus provides access to the Internet and campus resources. You must have a valid PSCC account in order to access the PSCC secure wireless network.

Wireless access is also available to guests on campus via the PSCC_Guest network. This requires a valid email address and allows the user Internet access but does not allow access to official Pellissippi State student and employee online services. Therefore, all faculty, staff and students should choose the secure PSCC network for wireless access.

Click a link below to go straight to detailed instructions for your computer or mobile device.



Wireless Network Hours of Availability
Wireless Printing
Technical Support
Wireless Setup for Windows
Wireless Setup for MacOS (Macintosh computers)
Wireless Setup for Android phone or tablet
Wireless Setup for iOS (iPhone or iPad)
PSCC_Guest Login Instructions



Wireless Network Hours of Availability:

The PSCC Wireless network is generally available Monday through Saturday from 7:00 a.m. to 10:00 p.m., with possible additional availability by arrangement.

Printing Capabilities:

Pellissippi State has wireless printing available at each campus in Open Computer Labs.
Click here to access detailed wireless printing documentation regarding the PaperCut application. Note: Your print job will print in a monitored Open Computer Lab.

Support:

Network and Technical Services provides webpage support for the PSCC wireless networks. No technical or hands-on assistance is available for personal equipment. PSCC account issues related to wireless networks may be directed to the Helpdesk at (865-694-6537) or you may go to an Open Computer Lab for assistance.


WIRELESS SETUP FOR WINDOWS:

Using Windows 10:

  1. Click on the wireless network icon in the lower right of your screen.
  2. PSCC and PSCC_Guest should show up in the list of wireless networks available.
  3. If you do not have a Pellissippi State username and password, click here for instructions on how to login to the PSCC_Guest network.
    PSCC Faculty, Staff, and Students should select the PSCC network.
  4. Click PSCC to login. If you choose to check the "Connect automatically" button, your password will be retained by your computer, eliminating the need for future login. However, when your password is changed (at least every 120 days) you will be required to log in with the new password.
  5. Enter your PSCC username and password when prompted.
  6. Sometimes Windows will ask you to verify that you expect to find this network in this location, and you will need to click "Connect" again.

Troubleshooting Windows 10 Wi-Fi:
If you get an error when trying to connect to the PSCC network, the easiest fix is to "Forget" or "Remove" the PSCC network. If you then allow your device to auto-detect the network, it will find the correct settings, and there will be no need to view or change advanced options.

  1. Click once on the Wi-Fi icon at bottom right of screen
  2. Click Network settings
  3. Click "Manage Wi-Fi settings"
  4. Scroll down to "Manage known networks"
  5. Click once on PSCC, you should get option to Forget. Click Forget

    Start again from Step 1. of the instructions above, and PSCC should now allow login with a valid PSCC username and password.

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Using Windows 7:

  1. Click on the wireless network icon in the lower right of your screen.
  2. PSCC and PSCC_Guest should show up in the list of wireless networks available.
  3. If you do not have a Pellissippi State username and password, click here for instructions on how to login to the PSCC_Guest network.
    PSCC Faculty, Staff, and Students should select the PSCC network.
  4. Enter your PSCC username and password when prompted. If you choose to check the "Connect automatically" button, your password will be retained by your computer, eliminating the need for future login. However, when your password is changed (at least every 120 days) you will be required to log in with the new password.

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Using Windows 8:

  1. Navigate to the Charms Bar on the right by moving the mouse to the upper/lower right corner of the screen or by swiping the right edge of your screen.
  2. Choose Settings and then choose the Wi-Fi icon.

    Win8settings_launch

  3. PSCC and PSCC_Guest should show up in the list of wireless networks available.
    win8wireless
  4. If you do not have a Pellissippi State username and password, click here for instructions on how to login to the PSCC_Guest network.
    PSCC Faculty, Staff, and Students should select the PSCC network.
  5. Enter your PSCC username and password when prompted. If you choose to check the "Connect automatically" button, your password will be retained by your computer, eliminating the need for future login. However, when your password is changed (at least every 120 days) you will be required to log in with the new password.

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Wireless Setup for MacOS (Macintosh computers):

  1. Find the built in AirPort card symbol on the menu bar and make sure AirPort is on.
  2. PSCC and PSCC_Guest should show up in the list of wireless networks available.
    MacOS AirPort icon
  3. If you do not have a Pellissippi State username and password, click here for instructions on how to login to the PSCC_Guest network.
    PSCC Faculty, Staff, and Students should select the PSCC network.
  4. Enter your PSCC username and password when prompted.

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Wireless Setup for Android phone or tablet:
  1. Go to your Settings:
  2. Then go to Wi-Fi:
    You may need to turn it ON.
  3. When Wi-Fi is on, you should see the two networks PSCC and PSCC_Guest.
  4. If you do not have a Pellissippi State username and password, click here for instructions on how to login to the PSCC_Guest network.
    PSCC Faculty, Staff, and Students should click to select the PSCC network.
  5. For your "Identity" enter your PSCC username with all lowercase letters. Leave the field "Anonymous identity" blank.
  6. Enter your PSCC password in the appropriate blank, then click "Connect".

Troubleshooting Android Wi-Fi:
If you get an error when trying to connect to the PSCC network, the easiest fix is to "Forget" or "Remove" the PSCC network. If you allow your device to auto-detect the network, it will find the correct settings, and there will be no need to view or change advanced options.

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Wireless Setup for iOS (iPhone or iPad):
  1. Go into settings
  2. Select Wi-Fi
  3. When Wi-Fi is on, PSCC and PSCC_Guest should show up in the list of wireless networks available.
  4. If you do not have a Pellissippi State username and password, click here for instructions on how to login to the PSCC_Guest network.
    PSCC Faculty, Staff, and Students should click to join the PSCC network.
  5. When prompted, enter your PSCC username and password and click Join.

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PSCC_Guest Login Instructions:

  1. PSCC_Guest (Campus Guests) - After you click to connect to the PSCC_Guest wireless network in your Wi-Fi settings, you must open a web browser and you will be prompted with a sign-in screen. Click to sign up for guest access if this is the first time you are connecting to the PSCC_Guest network within the past 24 hours. If you have connected within the past 24 hours, the username and visitor password you obtained previously are still valid.
    PSCC_Guest
  2. Enter your name and valid email address. Click to agree to terms of use, then click "Register"
    wireless registation
  3. Click "Log In" on the next Registration Receipt screen to log in. Take note of your Username and Visitor Password, in case you would like to login again within the next 24 hours.

    guest receipt



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