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Distance Learning
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Browser Check

A browser check is required for D2L to work properly. This check can be performed only once granted your system settings do not change. Failure to perform a browser check may result in errors with D2L.

  1. Access the browser check.
  2. A new page will display the results of the browser check. An example is shown below that passes all the checks. If your browser fails to meet any requirement, the display will show "failed" in red to indicate a failed check.
    Screenshot of the Browser Check ending screen
  3. If you fail any of the Required System Checks, please make sure your system meets the requirements listed on our specification page.

JavaScript Check

If your browser fails the JavaScript check, you may need to download and install Java on your computer. Visit http://www.java.com/en/ and look for the download button. Save the file to your computer and after it downloads, run the program to install Java. This should then allow you to run Java on your computer.

Note: If you pass the JavaScript check and are having Java related problems, change your internet security settings to allow Java to be run on your computer.


Browser Check

For D2L to function properly, we recommend that you use certain browsers. Links are provided to download the latest version of each browser under the Helpful Links area.


Cookies Check

Enable Cookies - Internet Explorer

  • Open Internet Explorer, click Tools, select Internet Options
  • Click the 'Privacy' tab
  • Slide the privacy bar to 'Medium' setting

Enable Cookies - Safari

  • Open Safari and click on the Safari tab on the menu bar
  • Click on 'Preferences'
  • Click on the 'Security' tab
  • Make sure that "Enable Javascript" is enabled
  • Select "Only from sites you navigate to" or "Always" in the cookies bar

Enable Cookies - Mozilla

  • Click on 'Tools' on the menu bar and select 'Options'
  • In the 'Options' window, select 'Cookies'
  • Select 'Allow Sites to Set Cookies'

Display Check

For D2L to display properly, your display settings should be at 1024 x 768 and running 16 bit color.

Change display (Windows)

  • Right click your desktop and select 'Properties'
  • Select 'Settings' tab
  • Slide Screen Resolution to 1024 by 768
  • Change Color Quality to Medium (High if Possible)
  • Select 'OK' to save your changes

Note: It is normal for your screen to flicker or shut off for a second while the display settings are updated.

Change display (Mac)

  • From the Apple menu, click 'System Preferences'. Double-click 'Displays'.
  • From the 'Colors' drop-down menu, verify the current setting. To change the setting, click 'Thousands' ('Millions' if possible).
  • From the 'Resolutions' menu, verify the current setting. To change the setting, click 1024 x 768 option.

Note: It is normal for your screen to flicker or shut off for a second while the display settings are updated.

Final Note: If you are running antivirus software such as McAfee or Norton, these programs have built in firewalls. If you are still having problems logging on to D2L, disable these programs temporarily and see if this fixes the problem.