Frequently Asked Questions about Navigate

What do we use Navigate for? 

Navigate has made staying on top of the things you need to do and making the important decisions of college easier. It’s the ultimate guide to build a path to graduation —and stay on that path.

 

How can I start using Navigate?

Download the Navigate Student app from the App Store or Google Play, or login at www.pstcc.edu/navigate to get started.

 

How much do I have to pay for it?

Navigate is free for our Pellissippi State students.

 

Help, I can’t log in to Navigate!

Can you get to the school’s sign-on webpage? If you get this far but your Pellissippi State username and password are rejected, there is an issue with the school account. Try resetting your password.

If you successfully enter your Pellissippi State username and password, but Navigate says “Uh-oh…” or “Something went wrong,” Navigate can take 1-2 business days to load your account. If the issue persists after that, contact helpdesk@pstcc.edu.

 

The steps I’m seeing don’t look right to me…

What term of college are you in? Did you select the wrong term? Go to the More tab to access a link to “Update year and term.”

If your selection is correct, this content might not be available for you yet. You can still use other features.

 

What does it mean if a step is an “autocomplete task”?

Some important steps in Navigate can be automatically marked as complete based on the school’s official record stored in the college’s system. Although you can manually mark these steps complete, they will remain in your Path until the school has an official record of this step being complete in the college’s system. Autocomplete task features update on an overnight basis.

 

What do I do if my app is frozen or acting weird?

Try closing down the Navigate app completely and relaunching it.

  • For iOS, double click the Home button, then swipe the app preview away to close down the app.
  • On Android, open the app manager view and slide the app preview away to close down the app.

 

How do I change my notification settings?

In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.

 

What is the time zone advising appointments are made in?

All advising appointments are made in eastern time. Please be aware that if you are making an advising appointment through the Navigate app and are not in eastern time, the displayed appointment times may use the timezone you are currently in.

 

I just resolved a Hold, why is it still showing up?

Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved. Also check MyPellissippi to see if there is an issue you didn’t know about. If the issue persists, contact helpdesk@pstcc.edu.

 

Something is wrong with “My Class Schedule.”

Schedules are updated every 24 hours in Navigate. Check MyPellissippi first to see if there is an issue you didn’t know about. If the issue persists, contact onestop@pstcc.edu to get it fixed.