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Frequently Asked Questions

Personal Data
How do I change my address?
How do I change my name?

Registration
What is my P-Number?
How do I find my academic advisor?
How do I register or drop/add a class?
How do I know if I am on hold?
How do I know if I am dropping or withdrawing from a course?
How do I register to audit a class?
How do I find open sections of a course?
How do I get my classes back if they have been expunged?
How do I get a letter stating proof of enrollment or request a deferment?

Transfers & Degrees
How do I apply for Academic Fresh Start?
How do I find out what courses will transfer to Pellissippi State?
How do I request my transcript?
How do I know what academic programs are offered?
How do I apply for a degree?
How do I change my major?

Fees and Confirming Attendance
How do I pay fees?
How do I confirm my attendance?

Self Service
How do I view my schedule?
How do I find my grades?
How do I calculate my Grade Point Average?




What is my P-Number?

Your P-Number is your unique college identification number. It consists of the letter "P" followed by 8 digits. You should include this number, rather than your Social Security number, in all correspondence or contact with the College—e-mail, letter, phone, FAX, etc. Do not supply your Social Security number unless specifically asked by a college employee who has a legitimate business need to know it. Don't know your P-number? Click the link below to look it up.

P-Number Lookup


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How do I request my transcript?

If you are a current student, and can remember your myPellissippi login information, you may submit requests via your myPellissippi account (see Option 1 for instructions). If you are not a current student, and cannot log in into your myPellissippi account, you must use Option 2 (instructions are below).

***Please allow extra processing time for all requests at the beginning and end of terms due to registration and grading processes.***

Option 1.
Go to www.pstcc.edu and click on the following links:

    1. MYPELLISSIPPI
    2. Login to myPellissippi
    3. Student Tab
    4. Click on Student Academic Services
    5. Student Records
    6. Transcript-Request Official
    7. Look Up College or Enter Address
  • Please Be Aware: How you enter the address information is the way it will appear on the transcript and be mailed. Enter the information as if you were preparing the mailing envelope.
  1. Click Continue
  2. Select a Transcript Type-there is only one, but you must select it.
  3. Click Continue
  4. Select the number of copies you would like to request.
  5. Click Continue
  6. Look over what you have entered and verify it is correct.
  7. Click Submit Request

**If you are a current student and do not remember your password you can call the Helpdesk at 865-694-6537 for assistance in resetting your password.

Option 2.

Submit a SIGNED written request asking for a transcript to be sent. Include the following information on the request: 

  1. Your Full Name (maiden if applicable)
  2. Pellissippi Student ID (P#) or birthdate and last four digits of your Social Security Number.
  3. Name/Address to send transcript
  4. Signature of Student
  5. Contact phone number

Written requests can be faxed to the Admissions and Records office at 865-539-7016 or mailed to

Admissions and Records Office
Pellissippi State Community College
P.O. Box 22990
Knoxville, TN 37933-0990
Printable Transcript Request Form (PDF)

Email requests are possible IF the student can scan a SIGNED release and attach the release to the email. Student signature is required! Send to records@pstcc.edu.  **Transcripts can only be faxed or mailed, electronic copies are not available.**

*Online requests are processed within 1-2 business days.

**Written requests are processed within 1-5 business days.  *Students who have holds on their account: Cannot submit requests online and written requests cannot be processed until the hold(s) have been cleared.


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How do I change my name?

Student name changes must be made in writing to the Admissions and Records Office with appropriate legal documentation. Two pieces of documentation are required (no exceptions): a valid Social Security Card with the new name and one of the following: a new driver's license, court ordered name change, marriage certificate/divorce decree, valid passport, or resident alien papers.

Note: Your divorce decree must state that you are returning to the use of your maiden name.


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How do I pay fees?

Go to Cashier's Web Site


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How do I change my address?

You can update your local address by logging into your myPellissippi account and selecting the Update Addresses and Phones link under Personal Information. You may also submit a Change in Personal Data form to the Admissions and Records Office.

Login to MyPellissippi.


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How do I find my academic advisor?

All degree seeking students are assigned an academic advisor at the completion of their first semester. If you change majors, you will have an academic advisor reassigned before the next registration period. You may find your advisor's name by logging into your myPellissippi account. Steps are below:

  1. Click on the Student Tab
  2. Click the Academic Services link on the right
  3. Click on Student records
  4. Click on View Student Information- the advisor is listed on this page under "Primary Advisor"

Login to MyPellissippi


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How do I register for or drop/add classes?

New StudentsReturning Students

Instructions for Admissions
Instructions for Registration

Instructions for Registration


When registering for classes via myPellissippi you must know the course reference number (CRN) assigned to each course. You can find this information under the course schedule link.

Login to myPellissippi.

REGISTRATION INFORMATION:

Each semester the college holds a Priority Registration period for the upcoming semester. During Priority Registration first and second semester students must see an academic advisor. Third semester students may choose to self advise. If you choose to meet with your academic advisor, he or she will help you plan and register for the next semester.

For exact dates please refer to the current Enrollment Guide or the Academic Calendar. You are encouraged to see your academic advisor EVERY semester.

All students have access to drop/add college level courses through their myPellissippi account. You may also drop/add courses at the Admissions and Records Office at any campus. For specific drop/add dates refer to current Enrollment Guide or the Academic Calendar.

After the drop/add deadline, you must meet with a student development counselor for approval to drop/add a Learning Support course.

You may add fast track courses until the day the course begins, but be aware that Fast Track courses have various drop/add deadlines. All important dates are posted in the Enrollment Guide or the Academic Calendar.

Caution: Refunds and Financial Aid may be affected when dropping courses. You are encouraged to check with the Business Office and Financial Aid Office prior to changing hours in your schedule.


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How do I get my classes back if they have been expunged?

Throughout the Priority Registration periods the Business Office will drop any student schedules when student attendance is not confirmed and fees are not paid by the set published deadline. Pellissippi State does not send bills. When you register for classes check to see when your fees will be due. Dates will vary depending on when you registered for classes.

If the Business Office drops your schedule for non-payment (an expunge), you will need to re-register for classes. You will then be responsible for paying your fees by the next designated payment deadline.

Fee payment deadlines are listed each semester online, in the Enrollment Guide, and the college handbook.


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How do I know if I am dropping or withdrawing from a course?

The only difference is when the request is submitted.

Drop. Courses dropped during the first week of classes, otherwise known as the 'add' period, will be deleted from your schedule. These courses will not appear on your official transcript. Courses dropped later in the term (see the Academic Calendar or Enrollment Guide for exact dates) will receive a Withdrawal "W" grade. Withdrawal grades are posted on the official transcript; however, they are not calculated into the grade point average (GPA).

Students dropping/withdrawing from Learning Support (formerly Developmental/Transitional Studies) courses must visit the Student Assistance Center or the advisors on site campuses for advisor approval prior to dropping the courses.

Withdraw. A withdrawal from the College involves dropping all classes for the current semester. A complete withdrawal from the College cannot be processed via myPellissippi as the last class must be dropped in person. Any Learning Support classes (formerly Developmental/Transitional Studies) must be dropped/withdrawn from in person.

LATE WITHDRAWAL: In extenuating circumstances, students may be able to withdraw from classes after the withdrawal deadline. A petition form is required and must be accompanied by appropriate documentation. Only terms with a start date of no more than one calendar year old will be considered for late withdrawal. The form can be obtained in the Student Assistance Center or by clicking on the following link:

Petition for Late Withdrawal Form

Please refer to the current Enrollment Guide or the College Catalog & Handbook for specific dates regarding dropping and withdrawing courses.


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How do I register to audit a class?

To register for or drop from an audited course, you must fill out the appropriate paperwork in person at any Admissions and Records Office location. There is no way to select a class for audit via myPellissippi.

When you audit a course, you are expected to attend classes.  You are not required to complete assignments or take exams. You do not receive a grade for audited courses and do not receive college credit for course work. Audits do not replace grades previously issued. Audited courses do not count toward your enrollment hours in regard to financial aid. Changes to or from audit must be made per the indicated deadlines in the Academic Calendar. There is no change in tuition fees for audited classes.


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How do I know if I am on hold?

You can verify your hold status by logging into your myPellissippi account and checking your "registration status" or contacting the Admissions and Records Office at any campus.

A hold is a block that can prevent you from registering, requesting transcripts, and/or receiving financial aid awards. A hold can be placed on student accounts for various reasons, including returned checks, failure to complete financial aid exit interviews, failure to submit complete applications or academic transcripts, or failure to provide documentation for required vaccinations.

For instructions on how to login.

Login to myPellissippi.


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How do I find open sections of a course?

You can check course availability by logging into you myPellissippi account.

  1. Student Tab
  2. Registration
  3. Drop/Add Classes
  4. Class Search-this link will be toward the bottom of the page

Open sections of a course will be preceded with an open check box. Closed sections will be preceded by a "C" for closed.

Login to myPellissippi


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How do I view my schedule?

You may view your current class schedule by logging into your myPellissippi account and selecting the following:

  1. Student Tab
  2. Click the Academic Services link on the right
  3. Registration
  4. Student Detailed Schedule

Login to myPellissippi


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How do I find my grades?

You may view grade information online via your myPellissippi account at any time. If a printed copy of your grades is needed, you may request a copy of your transcripts via your myPellissippi account. You may also pick up a "student issue" copy of your transcripts at the Admissions and Records Office at the Pellissippi Campus on Hardin Valley Road (photo identification required).


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How do I change my major?

Students can change their major via their myPellissippi account.  To access the change of major link students should log in to their myPellissippi account, click on the Student Tab at the top, then click on Student Academic Services, Student Records and then Change of Major.

If the request is received after Priority Registration, a new academic advisor will be assigned prior to the next Priority Registration period if needed. There are deadlines for updating your major each term. You may contact the Admissions and Records Office or the Student Advising Center for exact dates.

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How do I know what academic programs are offered?

Note: If you decide to add a certificate program or a second degree to your current degree status you must submit a Change of a Major form to the Admissions and Records Office and list which is your first and second major option. You are advised to check with financial aid if you are seeking to add or change to a certificate program. Certificate programs are not eligible for financial aid.


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How do I apply for a degree?

Intent to Graduate Instructions


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How do I find out what courses will transfer to Pellissippi State?

Awarding of transfer credits from other regionally accredited institutions can be determined by using the Equivalency Tables available on the college's Advising and Curriculum website.

To view course equivalency tables

Search any college catalog for course descriptions online at College Source Online: www.collegesource.org


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How do I apply for Academic Fresh Start?

Academic Fresh Start is a plan of academic forgiveness provided for students who have demonstrated academic responsibility following their return. The Academic Fresh Start allows the calculation of the grade point average (GPA) and credit hours toward graduation to be based only on work done after returning to college. Students who were formally enrolled at Pellissippi State and who have been separated from Pellissippi State and all other institutions of higher education for a minimum of four calendar years from last date of attendance are eligible for the program. A transfer applicant's GPA on transferable courses must be at least equal to that which Pellissippi State requires for readmission of its own students. Applicants who do not meet Pellissippi State's standards may be admitted on academic probation or other appropriate status. Each institution may establish an Academic Fresh Start provision which must meet the following minimum criteria:

Student Requirements:

  1. Separation from Pellissippi State and all other collegiate institutions for at least four (4) calendar years.
  2. Formal application to Admissions and Records requesting Fresh Start and describing an academic plan at the time of readmission or admission as a degree student or after the time of readmission but prior to completion of 15 hours of degree coursework.
  3. Completion of at least fifteen (15) semester hours of earned degree coursework with a minimum GPA of 2.0 for all work attempted.

Terms of the Academic Fresh Start:

  1. Once the student has satisfied the above requirements, Pellissippi State may grant the Academic Fresh Start status. The student may be granted a Fresh Start only once.
  2. The student's permanent record will remain a record of all work; however, for degree and certification purposes, the student will forfeit the use of all college or university degree credit earned prior to the four-year separation upon the granting of the Fresh Start status. Previously satisfied placement test requirements will not be forfeited.
  3. Upon degree admission, Fresh Start applicants who did not satisfy placement test requirements at the time of previous enrollment and whose academic plan includes completion of a college-level English or mathematics course must meet current placement requirements regarding enrollment in college-level English and mathematics courses.
  4. The student's transcript will note that the Fresh Start was made and the date of the Fresh Start. The record will also carry the notation, "GPA and credit totals are based only on the work beginning with the date of the Fresh Start."
  5. The student will apply for the Fresh Start with the understanding that all Tennessee Board of Regents (TBR) institutions will honor a Fresh Start provision granted at another TBR institution. The student should also signify understanding that non-TBR institutions may not accept the GPA as it is calculated with the Fresh Start.

An application for Academic Fresh Start is available in the PDF printable format: Fresh Start Application


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GPA Calculations. The scholastic standing is expressed in terms of a grade point average (GPA). Your GPA is determined by dividing the total number of quality points you achieved by the total number of credit hours you attempted.  

Tabulation Table

Course TakenGrade EarnedQuality Point Equivalent(Multiply)Credit Hours(Equals)Quality Points Earned

ENGL1010

A

4

X

3

=

12

BIOL1110

B+

3.5

X

4

=

14

MATH1530

B

3

X

3

=

9

 

10

 

35

The tabulation would proceed as follows:

Step 1:

A=4 quality points, so for the ENGL1010 class: 4 x 3 = 12 quality points
B+=3.5 quality points, so for the BIOL1110 class: 3.5 x 4 = 14 quality points
B=3 quality points, so for the MATH1530 class: 3 x 3 = 9 quality points

Step 2:

Add the quality points together. 12 + 14 + 9 = 35

Step 3:

Add all the credit hours together. 3 + 4 + 3 = 10

Step 4:

DIVIDE the total calculated quality points by the total calculated credit hours: 35/10 = 3.5
The GPA for this example would be 3.5

GPA CALCULATOR


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How do I get a letter stating proof of enrollment?

Pellissippi State Community College has acquired the services of the National Student Clearinghouse to provide for immediate confirmation of enrollment dates, degrees, and other graduation information. Verifications are available from them via your myPellissippi account.

Login to MyPellissippi

Instructions for requesting verifications. (PDF)

If you have any questions or concerns please contact the Admissions and Records Office at 865-539-7317 or 865-694-6568.


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Last Updated:  2/20/14