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Department Personnel
Security officer helping student with dead car battery
Security office helping student in car with directions

Frequently Asked Questions


I left my lights on and my car won't start. What can I do?

If you are on the Hardin Valley Campus, call Safety and Security at 865.694.6649. We have a booster box and will jump your vehicle at no cost. At the other campuses, contact the front office. A signed waiver is required.


I locked my keys in my car. What can I do?

If you are on the Hardin Valley Campus, call Safety and Security at 865.694.6649. We have an unlock kit and can open most vehicles. At the other campuses, contact the front office. There is no charge for this service. A signed waiver is required.


I have a late class and do not feel safe going to the parking lot alone. What can I do?

If you are on the Hardin Valley Campus, call Safety and Security from the classroom at 6649. At the other campuses, call the front office. An officer will be dispatched to your location and escort you.


Someone is bothering me/making unwanted advances/following me. What can I do?

If you are on the Hardin Valley Campus, call Safety and Security at 865.694.6649. At the other campuses, contact the front office. We will report the complaint and follow up to stop the inappropriate actions from continuing.


My wallet, purse, or other items containing personal information has been stolen. What should I do?

If you determine your personal belongings have been stolen on campus, file a theft report immediately with Security.

  • If your wallet/purse is stolen, consider filing a police report in the appropriate jurisdiction as soon as possible. This proves to credit providers you were diligent and is a first step toward an investigation.
  • Also, if your wallet/purse is stolen, contact the three national credit reporting organizations to place a fraud alert on your name and Social Security number. The alert means any company that checks your credit knows your information was stolen and they have to contact you by phone to authorize new credit. The numbers are:
    • Equifax (www.equifax.com): 1-800-525-6285
    • Experian (formerly TRW – www.experian.com): 1-888-397-3742
    • Trans Union (ww.transunion.com): 1-800-680-7289
    • Social Security Administration: 1-800-269-0271 (fraud line)

I received a ticket. What can I do?

You can appeal the citation online. You have only 14 days from the day the citation was written to pay or appeal before a late fee of $5.00 is added.


I received a parking ticket; and the 14-day grace period has lapsed. Can I still appeal?

Unfortunately, no. You have 14 days from the date the citation is issued to either appeal or pay. After the 14 days, you must pay.


Where is Lost and Found?

Goins Building, Room 101. You can retrieve lost items from 8:30 a.m. until 6:30 p.m., Monday-Friday. Closed Saturday/Sunday/Holidays. At the branch campus locations, go to the front office.


If I am sick or injured on campus, what do I do?

Call or have someone call 865.694.6649 (campus emergency). We will respond to your location with assistance. All officers have Red Cross First Aid training. At the branch campus locations, contact the front office. An officer will be dispatched.


I have a Safety/Security concern but do not feel comfortable identifying myself. What can I do?

Visit our Silent Witness form and fill out your concern. You do not have to identify yourself on the form.


I have a vehicle accident on campus. Do I call campus security or the police?

Always call campus security at the Hardin Valley Campus at 865.694.6649.  At the branch campus locations, contact the front office. If there are injuries, EMS and the local law enforcement agency must be called.