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Technical Support Group Staff


The TSG consists of one manager, eleven full-time technicians and a fluctuating pool of contract workers who provide supplemental support. Over the last year, the TSG has averaged about 200 hours per week of contractor assistance in supporting 1900+ student machines and over 500 faculty/staff machines. Current full-time technician assignments are:

Lois Williams
Manager - Technical Support

Sherri Byrd
Blount County Campus

Tony Clark
Math, English, ITSC, ER327 Open Lab

Mike Looney
Communication Graphics Technology, Video Production Technology

Liam Powell
Office Systems Technology, Computer Systems Technology

Chris Hopkins and JJ Patterson
Administrative Offices, selected classroom and Multi-media Station support

William (Bill) Hutton
 Division Street Campus

Charles Montgomery
Educational Resources Center, Academic Support Center, Academic Testing Center, Business and Community Services, Natural and Behavioral Sciences

Arian Tindel
Strawberry Plains

Alex Trowbridge
Transitional Studies

Mike Walters
Magnolia Avenue Campus

Bill Woody
Engineering

Our staff average almost 10 years of computing support experience, and hold various certifications to document their knowledge and experience.

The central point of contact for Network and Technical Services is the Technology Support Center HelpDesk.