Technical Support Group Staff
The TSG consists of one manager, eleven full-time technicians and a fluctuating pool of contract workers who provide supplemental support. Over the last year, the TSG has averaged about 200 hours per week of contractor assistance in supporting 1900+ student machines and over 500 faculty/staff machines. Current full-time technician assignments are:
Manager - Technical Support
Blount County Campus
Math, English, ITSC, ER327 Open Lab
Communication Graphics Technology, Video Production Technology, Natural and Behavioral Sciences
Office Systems Technology, Computer Systems Technology
Division Street Campus
Educational Resources Center, Learning and Testing Center, Business and Community Services
Magnolia Avenue Campus
Our staff average almost 10 years of computing support experience, and hold various certifications to document their knowledge and experience.
The central point of contact for Network and Technical Services is the Technology Support Center HelpDesk.