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Veterans Services Frequently Asked Questions

If the VA notifies you that you are ineligible for benefits, you should bring the letter to Veterans Services. Other than actual ineligibility, common reasons for DVA notification of ineligibility include:

  • Insufficient evidence of contribution to GI Bill or VEAP
  • Conflicting information regarding service dates
  • Failure of the U.S. Department of Defense to update its eligibility information
  • Failure to provide the correct chapter number on the application for benefits
  • A name change which may make it difficult to identify you
  • Confusion associated with multiple family members (often with the same or similar names) using benefits

You may be required to submit documentation to resolve eligibility issues, including:

  • LES's showing all GI Bill contributions made
  • Cash collection voucher showing proof of lump sum contribution
  • Copies of all DD214's to reflect all periods of service
  • Proof of name change (i.e., marriage certificate showing both married and maiden name)

Certification is how Pellissippi State notifies the VA that you are enrolled and wish to be certified. You must complete a VA Certification of Benefits Request Form through myPellissippi each semester that you would like to use your GI Bill. You should allow ten (10) working days to process your request.

Remember: you must submit all required documentation to create your VA file with Pellissippi State before we can process your request for certification.

Did you submit the VA Certification of Benefits Request Form for the current semester? How long ago were you certified?

It takes the VA approximately 9-12 weeks to verify new claims and/or process initial payment. Processing tends to take longer during the fall semester, which is the highest enrollment period of the year. If you are using the MGIB-AD or MGIB-SR GI Bills, you need to verify your attendance on the last day of each month in order to receive payment.

You can always check your account in myPellissippi for holds and deadlines.

Of course. Late payments will be retroactive to the first day of the term.

When was your transient enrollment certified. Typically, it takes the VA 8-10 weeks to process the second enrollment and add the two times together.

Changes in enrollment (drops, adds and withdrawals) should be reported to Veterans Services within five (5) working days of the date you made the change. Report your schedule adjustment to After that, it typically takes the VA 4-6 weeks to process the adjustment.

You will need to call the VA at 1-888-GI Bill-1 (1-888-442-4551).

When did you reach the date of your Expiration of Term of Service? Did you provide Pellissippi State with a copy of your DD214?

After your ETS, the Department of Defense updates your duty status within their system, which the VA uses to process your benefit payments. Computer system updates can take up to 90 days. By sending us a copy of your DD214 (Member 4 copy) you can expedite the conversion of your entitlement to off-duty pay. In general, allow the VA 30-60 days to adjust your pay after we confirm receipt of your DD214.

Most certifications are submitted to the VA electronically, and we receive instant verification of receipt of these documents. We are happy to provide you with a copy upon written request to The counselors at 1-888-GI Bill-1 may not be able to verify the VA's receipt of a document, but they should never say that your school has not submitted it. In general, it takes 1-2 weeks for VA to acknowledge receipt of certification documents via the 1-888 line.

No. We call and experience the same delays in calling the 1-888-GI Bill-1. You may want to utilize the GI Bill website.

You should respond to the overpayment letter within 30 days. Appeal procedures are enclosed in your letter. If you know that you are at fault, you may either pay the VA directly or request that the overpayment be deducted from future entitlement.

As of August 1, 2011, the VA no longer pays for break periods.

Contact Us
Ben Atchley Veterans Success Center
Educational Resources Center, Room 123
Hardin Valley Campus

Trevor Harvey
Veterans Services Director

Sharon Shastid
VA School Certifying Official