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Computer HelpDesk

Computer HelpDesk

The Computer HelpDesk is your first point of contact for all technical issues involving Pellissippi State computers, networks, phones, and software. Our technicians are ready to diagnose your problem, find the root cause and provide the best solution. If advanced support is needed, a service ticket will elevate the issue to be solved in a timely manner.

Need your PNumber and E-mail address? Look them up here: PNumber (Student ID) and Campus E-mail Look-Up

The best way to get immediate help is to call 865-694-6537. For non-urgent problems, please email

Student IDs

Students may come to any campus during regular hours of operation, without an appointment, to have their picture taken and student ID card made. Bring identification such as a driver’s license to:
  • Hardin Valley Campus – 2 locations
    • Open Computer Lab (ERC 327) Or Information Technology Desk (GN240)
  • Site campuses – Campus Library
Students who are unable to visit one of our campuses in person may use a driver’s license for proctored tests. The College will no longer be sending ID cards through the mail.

Locations and Hours

Computer HelpDesk
(phone and email)
Phone: 865-694-6537
Monday-Thursday: 7:00am-6:00pm
Friday: 7:00am-4:30 pm
Hardin Valley Campus
Open Computer Lab
ERC 327Monday-Thursday: 7:30am-6:00pm
Friday: 7:30am-4:30pm
Blount County Campus
Open Computer Lab
BL174Monday-Thursday: 8:00am-6:00pm
Friday: 8:00am-4:30pm
Division Street Campus
Open Computer Lab
DV208Monday-Thursday: 8:00am-6:30pm
Friday: 8:00am-4:00pm
Magnolia Avenue Campus
Open Computer Lab
MA140DMonday, Wednesday, Thursday 8:00 a.m. – 4:30 p.m.
Tuesday 8:00 a.m. – 6:00 p.m.
Friday 8:00 a.m. – 4:00 p.m.
Strawberry Plains Campus
Open Computer Lab
ST 2654Monday-Thursday 8:00am-6:00pm
Friday: 8:00am-4:00pm

Monday-Thursday: 7:30am-6:00pm

Monday-Thursday: 8:00am-6:00pm

Friday: 8:00am-4:30pm3

Common Issues     

Forgot Password

Pellissippi State members who forget or lose their password may create a new password using the Microsoft self-service password reset tool.

Please try these steps prior to calling for assistance:

  1. Go to
  2. Select “Sign in”
  3. Select “Can’t access your account?”
  4. Select “Work or school account”
  5. Type school email address and characters shown
  6. Enter the MFA Authentication information
  7. Enter the new password *

*The password must meet the length, complexity, age, and history requirements of our password policy:

    • Length: Minimum 8 characters
    • Complexity: Include 3 of the following (Upper case letter, Lower case letter, number, special character)  
    • Age: Different than the last 3 passwords used
    • History: Cannot contain any part of the username

Contact Us

Computer Help Desk

Open Computer Labs:

Hardin Valley Campus
ERC 327

Blount County Campus

Division Street Campus

Magnolia Avenue Campus

Strawberry Plains Campus