Computer HelpDesk
The Computer HelpDesk is your first point of contact for all technical issues involving Pellissippi State computers, networks, phones, and software. Our technicians are ready to diagnose your problem, find the root cause and provide the best solution. If advanced support is needed, a service ticket will elevate the issue to be solved in a timely manner.
Need your PNumber and E-mail address? Look them up here: PNumber (Student ID) and Campus E-mail Look-Up
The best way to get immediate help is to call 865-694-6537. For non-urgent problems, please email helpdesk@pstcc.edu.
Student IDs
Students may come to any campus during regular hours of operation, without an appointment, to have their picture taken and student ID card made. Bring identification such as a driver’s license to:- Hardin Valley Campus – 2 locations
- Open Computer Lab (ERC 327) Or Information Technology Desk (GN240)
- Site campuses – Campus Library
Locations and Hours
| Campus | Location | Hours |
|---|---|---|
| Computer HelpDesk (phone and email) | Phone: 865-694-6537 Email: helpdesk@pstcc.edu | Monday-Thursday: 7:00am-6:00pm Friday: 7:00am-4:30 pm |
| Hardin Valley Campus Open Computer Lab | ERC 327 | Monday-Thursday: 7:30am-6:00pm Friday: 7:30am-4:30pm |
| Blount County Campus Open Computer Lab | BL174 | Monday-Thursday: 8:00am-6:00pm Friday: 8:00am-4:30pm |
| Division Street Campus Open Computer Lab | DV208 | Monday-Thursday: 8:00am-6:00pm Friday: 8:00am-4:30pm |
| Magnolia Avenue Campus Open Computer Lab | MA140D | Monday, Wednesday, Thursday 8:00 a.m. – 4:30 p.m. Tuesday 8:00 a.m. – 6:00 p.m. Friday 8:00 a.m. – 4:00 p.m. |
| Strawberry Plains Campus Open Computer Lab | ST 2654 | Monday-Thursday 8:00am-6:00pm Friday: 8:00am-4:00pm |
Monday-Thursday: 7:30am-6:00pm
Monday-Thursday: 8:00am-6:00pm
Friday: 8:00am-4:30pm
Common Issues
Forgot Password
Pellissippi State members who forget or lose their password may create a new password using the Microsoft self-service password reset tool.
Please try these steps prior to calling for assistance:
- Go to www.office.com
- Select “Sign in”
- Select “Can’t access your account?”
- Select “Work or school account”
- Type school email address and characters shown
- Enter the MFA Authentication information
- Enter the new password *
*The password must meet the length, complexity, age, and history requirements of our password policy:
- Length: Minimum 8 characters
- Complexity: Include 3 of the following (Upper case letter, Lower case letter, number, special character)
- Age: Different than the last 3 passwords used
- History: Cannot contain any part of the username
Contact Us
Computer Help Desk
865-694-6537
helpdesk@pstcc.edu
Open Computer Labs:
Hardin Valley Campus
ERC 327
865-694-7116
Blount County Campus
BL174
865-981-5360
Division Street Campus
DV208
865-971-5233
Magnolia Avenue Campus
MA140D
865-329-3117
Strawberry Plains Campus
ST2654
865-225-2309