Computer HelpDesk

The Computer HelpDesk is your first point of contact for all technical issues involving Pellissippi State computers, networks, phones, and software. Our technicians are ready to diagnose your problem, find the root cause and provide the best solution. If advanced support is needed, a service ticket will elevate the issue to be solved in a timely manner.

Need your PNumber and E-mail address? Look them up here: PNumber (Student ID) and Campus E-mail Look-Up

The best way to get immediate help is to call 865-694-6537. For non-urgent problems, please email helpdesk@pstcc.edu.

Student IDs

Students may come to any campus during regular hours of operation, without an appointment, to have their picture taken and student ID card made. Bring identification such as a driver’s license to:

Hardin Valley Campus – 2 locations

Open Computer Lab (ERC 327) Or Information Technology Desk (GN240)

Site campuses – Campus Library

Students who are unable to visit one of our campuses in person may use a driver’s license for proctored tests. The College will no longer be sending ID cards through the mail.

Locations and Hours

Regular Hours During Semester

Campus	Location	Hours
Computer HelpDesk (phone and email)	Phone: 865-694-6537 Email: helpdesk@pstcc.edu	Monday-Thursday: 7 a.m. – 5:30 p.m. Friday: 7 a.m. – 4:30 p.m.
Hardin Valley Campus Open Computer Lab	ERC 327	Monday-Friday: 7 a.m – 4:30 p.m.
Blount County Campus Open Computer Lab	BL174	Monday-Friday: 8 a.m – 4:30 p.m.
Magnolia Avenue Campus Open Computer Lab	MA140D	Monday-Thursday: 8 a.m. – 4:30 p.m. Friday 8 a.m. – 4 p.m.
Strawberry Plains Campus Open Computer Lab	ST 2654	Monday-Friday: 8 a.m. – 4 p.m.

Hours In-between Semesters

Campus	Location	Hours
Computer HelpDesk (phone and email)	Phone: 865-694-6537 Email: helpdesk@pstcc.edu	Monday-Friday 7:00am-4:30pm
Hardin Valley Campus Open Computer Lab	ERC 327	Monday-Friday: 8:00am-4:30pm
Blount County Campus Open Computer Lab	BL174	Monday-Friday: 8:00am-4:00pm
Magnolia Avenue Campus Open Computer Lab	MA140D	Monday-Thursday: 8:00am-4:30pm Friday: 8:00am-4:00pm
Strawberry Plains Campus Open Computer Lab	ST 2654	Monday-Thursday: 8:00am-4:30pm Friday: 8:00am-4:00pm

Common Issues

Forgot Password

Pellissippi State members who forget or lose their password may create a new password using the Microsoft self-service password reset tool.

Please try these steps prior to calling for assistance:

Go to www.office.com
Select “Sign in”
Select “Can’t access your account?”
Select “Work or school account”
Type school email address and characters shown
Enter the MFA Authentication information
Enter the new password *

*The password must meet the length, complexity, age, and history requirements of our password policy:

- Length: Minimum 8 characters
- Complexity: Include 3 of the following (Upper case letter, Lower case letter, number, special character)
- Age: Different than the last 3 passwords used
- History: Cannot contain any part of the username

Contact Us

Computer Help Desk
865-694-6537
helpdesk@pstcc.edu

Open Computer Labs:

Hardin Valley Campus
ERC 327
865-694-7116

Blount County Campus
BL174
865-981-5360

Division Street Campus
DV208
865-971-5233

Magnolia Avenue Campus
MA140D
865-329-3117

Strawberry Plains Campus
ST2654
865-225-2309