Computer HelpDesk
The Computer HelpDesk is your first point of contact for all technical issues involving Pellissippi State computers, networks, phones, and software. Our technicians are ready to diagnose your problem, find the root cause and provide the best solution. If advanced support is needed, a service ticket will elevate the issue to be solved in a timely manner.
Need your PNumber and E-mail address? Look them up here: PNumber (Student ID) and Campus E-mail Look-Up
The best way to get immediate help is to call 865-694-6537. For non-urgent problems, please email helpdesk@pstcc.edu.
IT Support SharePoint site
You may find more IT resources, such as user instruction documents, at our IT Support SharePoint site (requires login).
Student IDs
Students may come to any campus during regular hours of operation, without an appointment, to have their picture taken and student ID card made. Bring identification such as a driver’s license to:- Hardin Valley Campus – 2 locations
- Open Computer Lab (ERC 327) Or Information Technology Desk (GN240)
- Site campuses – Campus Library
Locations and Hours
Regular Hours During Semester
| Campus | Location | Hours |
|---|---|---|
| Computer HelpDesk (phone and email) | Phone: 865-694-6537 Email: helpdesk@pstcc.edu | Monday-Thursday: 7 a.m. – 7 p.m. Friday: 7 a.m. – 4:30 p.m. |
| Hardin Valley Campus Open Computer Lab | ERC 327 | Monday-Thursday: 7 a.m. – 7 p.m. Friday: 7 a.m. – 4:30 p.m. |
| Blount County Campus Open Computer Lab | BL174 | Monday-Thursday: 8 a.m. – 7 p.m. Friday: 8 a.m. – 4:30 p.m. |
| Magnolia Avenue Campus Open Computer Lab | MA140D | Monday-Friday: 8 a.m. – 4:30 p.m. |
| Strawberry Plains Campus Open Computer Lab | ST 2654 | Monday-Thursday: 8 a.m. – 7 p.m. Friday: 8 a.m. – 4 p.m. |
Hours In-between Semesters
| Campus | Location | Hours |
|---|---|---|
| Computer HelpDesk (phone and email) | Phone: 865-694-6537 Email: helpdesk@pstcc.edu | Monday-Friday 7:00am-4:30pm |
| Hardin Valley Campus Open Computer Lab | ERC 327 | Monday-Friday: 8:00am-4:30pm |
| Blount County Campus Open Computer Lab | BL174 | Monday-Friday: 8:00am-4:00pm |
| Magnolia Avenue Campus Open Computer Lab | MA140D | Monday-Thursday: 8:00am-4:30pm Friday: 8:00am-4:00pm |
| Strawberry Plains Campus Open Computer Lab | ST 2654 | Monday-Thursday: 8:00am-4:30pm Friday: 8:00am-4:00pm |
Common Issues
Forgot Password
Pellissippi State members who forget or lose their password may create a new password using the Microsoft self-service password reset tool.
Please try these steps prior to calling for assistance:
- Go to www.office.com
- Select “Sign in”
- Select “Can’t access your account?”
- Select “Work or school account”
- Type school email address and characters shown
- Enter the MFA Authentication information
- Enter the new password *
*The password must meet the length, complexity, age, and history requirements of our password policy:
- Length: Minimum 8 characters
- Complexity: Include 3 of the following (Upper case letter, Lower case letter, number, special character)
- Age: Different than the last 3 passwords used
- History: Cannot contain any part of the username
Contact Us
Computer Help Desk
Call Us: 865-694-6537
Email Us: helpdesk@pstcc.edu
Chat with us
Text Us: 865-518-4457
Open Computer Labs:
Hardin Valley Campus
ERC 327
865-694-7116
Blount County Campus
BL174
865-981-5360
Magnolia Avenue Campus
MA140D
865-329-3117
Strawberry Plains Campus
ST2654
865-225-2309