Computer HelpDesk

The Computer HelpDesk is the first point of contact for all technical issues involving Pellissippi State computers, networks, phones and software. Our Computer HelpDesk technicians strive to understand the problem, find the root cause and provide the best solution. If your problem requires deeper technical analysis, a service ticket will be created to ensure your problem is elevated to the right person and resolved in a timely manner.

The best way to get immediate help is to call 865-694-6537. Email should be used for issues that are less time sensitive.

For in-person help, Open Computer Lab assistants are available and ready to assist at each campus.

Locations and Hours

Campus	Location	Hours
Computer HelpDesk (phone and email)	Phone: 865-694-6537 Email: helpdesk@pstcc.edu	Monday-Thursday: 7:30 a.m.-5 p.m. Friday: 7:30 a.m. – 4:30 p.m.
Hardin Valley Campus Open Computer Lab	ERC 327	Monday-Thursday: 7:30 a.m.-4:30p.m. Friday: 7:30 a.m. – 4 p.m.
Blount County Campus Open Computer Lab	BL174	Monday-Thursday: 8 a.m.-4:30 p.m. Friday: 7:30 a.m. – 4 p.m.
Division Street Campus Open Computer Lab	DV208	CLOSED for Summer Semester
Magnolia Avenue Campus Open Computer Lab	MA140D	Monday-Friday: 8 a.m.-4:30 p.m. Friday: 7:30 a.m. – 4 p.m.
Strawberry Plains Campus Open Computer Lab	ST 2654	Monday-Friday: 8 a.m.-4:30 p.m. Friday: 7:30 a.m. – 4 p.m.

Common Issues

Forgot Password

Pellissippi State members who forget or lose their password may create a new password using the Microsoft self-service password reset tool.

Please try these steps prior to calling for assistance:

Go to www.office.com
Select “Sign in”
Select “Can’t access your account?”
Select “Work or school account”
Type school email address and characters shown
Enter the MFA Authentication information
Enter the new password *

*The password must meet the length, complexity, age, and history requirements of our password policy:

- Length: Minimum 8 characters
- Complexity: Include 3 of the following (Upper case letter, Lower case letter, number, special character)
- Age: Different than the last 3 passwords used
- History: Cannot contain any part of the username

Contact Us

Computer Help Desk
865-694-6537
helpdesk@pstcc.edu

Open Computer Labs:

Hardin Valley Campus
ERC 327
865-694-7116

Blount County Campus
BL174
865-981-5360

Division Street Campus
DV208
865-971-5233

Magnolia Avenue Campus
MA140D
865-329-3117

Strawberry Plains Campus
ST2654
865-225-2309