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Verification & Payment Problems

Verification of Enrollment

Students who receive benefits under the Montgomery GI Bill®-Active Duty, Chapter 30; Montgomery GI Bill®-Selected Reserves, Chapter 1606; and Reserve Educational Assistance Program (REAP), Chapter 1607 must verify their enrollment through the online WAVE application or from a touch-tone phone at 1-877-823-2378.

You must verify your enrollment on the last day of each month for which benefits are to be paid.  The U.S. Department of Veterans Affairs will not issue payment until you verify. Direct deposit usually occurs within three business days of verification of enrollment. U.S. Treasury checks can take two to three weeks.

If you make any changes to your enrollment, notify Veterans Services.


Payment Problems

Payment for students at Pellissippi State are processed through the St. Louis, VA Regional Processing Office. You may contact the VA-RPO at 1-888-442-4551 or ask a question via the GI Bill® website.

If you call the VA-RPO, be sure to write down the date, the name of the person whom you spoke with and the response you received. If you have additional questions or issues with the VA-RPO, you may contact Veterans Services.


GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at http://www.benefits.va.gov/gibill.

Contact Us

Ben Atchley Veterans Success Center
Educational Resources Center, Room 123
Hardin Valley Campus

Sharon Roberts
VA School Certifying Official